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Questions and Answers
What is a characteristic of general communication?
What is a characteristic of general communication?
What is the primary purpose of technical communication?
What is the primary purpose of technical communication?
What is an example of nonverbal communication?
What is an example of nonverbal communication?
What is the tone of voice in literature?
What is the tone of voice in literature?
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What is face-to-face communication?
What is face-to-face communication?
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What is a key feature of technical communication?
What is a key feature of technical communication?
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What is the primary goal of effective communication?
What is the primary goal of effective communication?
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What is an important skill in technical communication?
What is an important skill in technical communication?
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What is verbal communication?
What is verbal communication?
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What type of non-verbal communication involves body signals?
What type of non-verbal communication involves body signals?
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What is an example of oral technical communication?
What is an example of oral technical communication?
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What is a semantic barrier to effective communication?
What is a semantic barrier to effective communication?
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What is the primary objective of effective technical communication?
What is the primary objective of effective technical communication?
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What is a physical distraction that can act as a barrier to effective communication?
What is a physical distraction that can act as a barrier to effective communication?
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What type of competence is required for effective technical communication?
What type of competence is required for effective technical communication?
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Which of the following is an example of nonverbal communication?
Which of the following is an example of nonverbal communication?
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What is an example of a written form of technical communication?
What is an example of a written form of technical communication?
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What is the primary difference between formal and informal communication?
What is the primary difference between formal and informal communication?
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What is the primary purpose of feedback in the communication process?
What is the primary purpose of feedback in the communication process?
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What can cause noise in communication?
What can cause noise in communication?
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Which of the following is an example of internal communication?
Which of the following is an example of internal communication?
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What is the term for communication that takes place between human beings and non-human beings?
What is the term for communication that takes place between human beings and non-human beings?
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Which of the following is a barrier to effective communication?
Which of the following is a barrier to effective communication?
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What is the primary purpose of technical communication?
What is the primary purpose of technical communication?
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Which of the following is an example of verbal communication?
Which of the following is an example of verbal communication?
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What is the primary difference between vertical and horizontal communication?
What is the primary difference between vertical and horizontal communication?
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Study Notes
Effective Technical Communication
- Understanding the concept of communication and its importance
- Identifying the stages of the communication process
- Recognizing the different channels of communication
Communication Process
- Ideation: sender's formulation of content
- Encoding: converting the idea into a message
- Transmission: sending the message through a channel
- Decoding: receiver's understanding of the message
- Feedback: response of the receiver
Types of Communication
- Formal/Informal
- Oral/Written
- Internal/External
- Verbal/Non-Verbal
- Vocal/Non-Vocal
Verbal Communication
- Spoken words (e.g. speech, face-to-face, telephone, meetings)
- Written words (e.g. memos, letters, emails, faxes, reports)
Non-Verbal Communication
- Facial expressions
- Body language (e.g. posture, gesture, inflection)
- Spatial relationships (e.g. proximity, distance)
- Kinesics (body signals)
- Artifacts (object signals)
- Haptics (touch signals)
- Proxemics (space signals)
- Chronemics (time signals)
- Personal appearance
Levels of Communication
- Extra personal: between humans and non-human beings
- Intrapersonal: within the individual
- Interpersonal: interaction among people
- Mass: for large audiences
- Organizational: within different hierarchical levels of an organization
Technical Communication
- General communication vs. technical communication
- Technical communication involves specialized vocabulary, formal elements, and objective tone
- Technical communication skills: listening, speaking, reading, and writing
Face-to-Face Communication
- Direct, personal interaction without mediating technology
Tone of Voice
- Author's feelings towards the subject expressed through writing
- Tone is more than just the words chosen, it's the way personality is communicated
Body Language
- Examples: arms crossed, nail biting, hand on cheek, tapping fingers, head tilted, touching nose, rubbing hands
Barriers to Effective Communication
- Semantic barriers (improper encoding, bypassing, frame of reference)
- Physical distractions (noise, time, distance, age, gender)
- Psychological and emotional interference (bad listening, close-mindedness, distortion, emotions, cultural differences)
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Description
Test your knowledge of effective technical communication, including understanding the communication process, channels, and skills, as well as distinguishing between general and technical communication. Learn about the importance and need for technical communication and identify barriers that disrupt it.
