Chapter 5 - Leadership

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Questions and Answers

Why is non-verbal communication considered critical during interviews?

It conveys messages that are often more influential than the spoken word. (correct)

It mainly reflects the interviewer's opinion about the candidate.

It helps to strengthen the qualifications outlined in the candidate's resume.

It can distract from the content of the interview questions.

Which type of question is primarily used to assess a candidate's technical skills during an interview?

Yes-or-no questions about general knowledge.

Open-ended questions about personal experiences.

Behavioural-based questions focusing on past actions.

Competency-based questions targeting specific hard skills. (correct)

What approach should interviewers take to ensure a thorough understanding of a candidate's fit for the organization?

Ask only structured questions without further probing.

Limit questioning to the candidate's technical skills.

Prepare a mix of competency-based and behavioural-based questions. (correct)

Only focus on resumes to evaluate qualifications.

What is the key to successfully conducting a job interview?

Establishing clear objectives and preparing thoughtful questions. Signup and view all the answers

How do behavioural-based questions contribute to the interview process?

They reveal how a candidate deals with specific situations in the workplace. Signup and view all the answers

What should a candidate focus on when preparing for a group interview?

Engaging with all interviewers while answering questions. Signup and view all the answers

Which of the following practices is NOT recommended for interviewers?

Taking over the interview to guide candidate responses. Signup and view all the answers

What is a key characteristic of competency-based questions?

They require the candidate to reflect on past experiences. Signup and view all the answers

Why is it important for an interviewer to provide interview details in advance?

To reduce anxiety in candidates about the process. Signup and view all the answers

When responding to behavioural-based questions, what is a recommended strategy for candidates?

To share one clear and relevant example. Signup and view all the answers

What tendency should candidates avoid during an interview to make a favorable impression?

Being too friendly with interviewers. Signup and view all the answers

How should interviewers structure their interviews to maximize effectiveness?

Preparing questions in advance but remaining flexible. Signup and view all the answers

What is an essential trait for good interviewers to possess in order to identify capable candidates?

The capacity to probe deeper for hidden skills and attributes. Signup and view all the answers

Which of the following best describes the 'Selling' leadership style?

Engages in a two-way communication with a focus on dialogue. Signup and view all the answers

What characterizes an employee with high competence but low commitment?

They are skilled but feel unconfident about taking responsibility. Signup and view all the answers

Which behaviour is not commonly associated with effective leaders?

Embracing constructive criticism. Signup and view all the answers

In the situational approach, which leadership style would be most appropriate for an employee with low competence and low commitment?

Telling. Signup and view all the answers

Which of the following phrases best represents 'Participating' in leadership?

The leader focuses on relationship building and shared ownership. Signup and view all the answers

When considering an employee's maturity, what aspect is not relevant in determining their level?

Past experiences unrelated to the current task. Signup and view all the answers

Which leadership style is best suited for an employee who has high competence and high commitment?

Delegating. Signup and view all the answers

Which of the following is a typical misunderstanding about the 'Delegating' leadership style?

It involves a lack of support for employees. Signup and view all the answers

Study Notes

Interview Skills Overview

Competency-based questions assess specific skills related to job requirements.
Behavioral-based questions focus on past experiences and problem-solving abilities.
Interviewers should allow candidates to do most of the talking and avoid dominating the conversation.

Tips for Interviewers

Prepare clear, unambiguous questions; avoid double-barreled questions.
Provide details about the interview process, including the structure and who will be involved.
Aim to identify diverse personalities and skills beyond what resumes reveal.
Embrace the interview as a structured discussion, allowing flexibility based on responses.

Tips for Candidates

Anticipate behavioral questions; prepare specific examples of past successes and challenges.
Listen carefully to questions; avoid providing excessive information.
Maintain primary eye contact with the interviewer while acknowledging others in group interviews.
Use industry-appropriate language but avoid overconfidence; be ready to ask questions.

Effective Communication in Interviews

Proficiency in communication, including non-verbal cues like body language and eye contact, is essential.
A structured interview process aids in assessing both qualifications and candidate fit for the organization.
Open-ended and closed questions help determine a candidate’s scope of skills and adaptability.

Leadership Styles and Employee Maturity

Four leadership styles guide how tasks are communicated and managed:
- Telling: One-way communication, directive approach.
- Selling: Two-way communication, directive with collaboration.
- Participating: Focus on relationships, encouraging shared decision-making.
- Delegating: Employee autonomy in task management with leader’s support.

Employee Maturity Levels

Employee maturity is based on competence and commitment:
- Low competence, low commitment: Lacks skills and willingness.
- Low competence, high commitment: Some skills, needs direction.
- High competence, low commitment: Skilled but lacks confidence.
- High competence, high commitment: Fully skilled and willing to take responsibility.

Key Leadership Behaviors

Effective leaders generally share five common behaviors:
- Creating a shared vision among team members.
- Embracing continuous improvement practices.
- Enabling and empowering others to excel.
- Leading by example in all endeavors.
- Motivating team members towards achieving goals.

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Description

This quiz focuses on key interview skills, emphasizing competency-based and behavioural interview questions. It provides insights into how candidates can effectively showcase their experiences and problem-solving abilities during interviews. Prepare to enhance your interviewing techniques and strategies!