10 Questions
Who transmits the message in the interpersonal communication model?
Sender
Which of these can be considered a message in interpersonal communication?
Thoughts, ideas, emotions, or information
What role does the receiver play in the feedback loop?
They become the sender of feedback
How can messages be transmitted according to the interpersonal communication model?
Both verbally and nonverbally
In what ways can receivers provide feedback?
Through both verbal and nonverbal communication
Which of the following is an example of simple feedback?
Nodding your head
Why is feedback considered important in interpersonal communication?
It helps in understanding how the message was interpreted
During communication, what do most people tend to focus on?
The message
What is a potential consequence of not providing feedback in communication?
Misunderstandings can occur
What does the feedback loop achieve in interpersonal communication?
It makes the initial receiver the sender and vice versa
Study Notes
Interpersonal Communication in Pharmacy Practice
- Communication skill is essential in pharmacy practice to develop a conventional relationship between the pharmacist and patients, exchanging information, and optimizing patient care through appropriate drug therapy.
Principles of Interpersonal Communication
- Communication involves exchanging information, being held in confidence, and used to optimize patient care.
- Principles of interpersonal communication include verbal, nonverbal, and visual communication.
Verbal Communication
- Definition: Using language to transfer information through speaking or sign language.
- Importance: Efficient and can be supported with nonverbal and written communication.
Non-Verbal Communication
- Definition: Using body language, gestures, and facial expressions to convey information.
- Types: Intentional and unintentional, e.g., smiling when hearing pleasing information.
- Importance: Helpful in understanding others' thoughts and feelings.
Visual Communication
- Definition: Using photographs, art, drawings, sketches, charts, and graphs to convey information.
- Importance: Helpful for people with different learning styles and providing context alongside written and/or verbal communication.
Interpersonal Communication Model
- Sender: Sends a message to another person.
- Message: Thoughts, ideas, emotions, information, or other factors transmitted verbally or nonverbally.
- Receiver: Receives the message from the sender.
- Feedback: Process of receivers communicating back to senders their understanding of the message.
- Feedback Loop: Initial receiver becomes the sender of feedback, and the initial sender becomes the receiver of feedback.
Barriers to Communication
- Different meanings assigned to words based on context.
- Incongruence between verbal and nonverbal messages.
- Social context influencing message reception and interpretation.
Effective Communication
- Importance of active listening and empathic responding.
- Assertiveness and patient counseling.
- Helping patients manage therapeutic regimens.
- Using a counseling checklist and point-by-point discussion.
Learn about the importance of communication skills in pharmacy practice to develop relationships with patients and optimize patient care. This quiz covers the principles of interpersonal communication, including verbal and nonverbal communication.
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