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Questions and Answers
What are the three parts of the communication process?
What is the primary goal of communication?
What are the two primary functions of communication between health professionals and patients?
What does Patient-Centered Care (PCC) emphasize?
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What defines successful communication?
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What is the main objective of communication in pharmacy practice?
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What does Patient-Centered Care (PCC) emphasize?
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What is necessary for a message to be successful in communication?
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What are the levels of communication mentioned in the text?
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What are the primary functions of communication between health professionals and patients?
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Study Notes
Communication Process
- The communication process consists of three parts: sender, message, and receiver.
Goals and Functions of Communication
- The primary goal of communication is to convey information and ideas to achieve a desired outcome.
- The two primary functions of communication between health professionals and patients are to exchange information and build relationships.
Patient-Centered Care (PCC)
- Patient-Centered Care (PCC) emphasizes the patient's needs, wants, and preferences.
- PCC also focuses on ensuring that healthcare providers understand and respect the patient's unique experiences, values, and beliefs.
Successful Communication
- Successful communication is defined as the mutual exchange of information and ideas between the sender and receiver.
- A message is successful in communication when it is received and understood as intended by the sender.
Communication in Pharmacy Practice
- The main objective of communication in pharmacy practice is to ensure the safe and effective use of medications.
Levels of Communication
- There are multiple levels of communication mentioned in the text, including interpersonal, group, and organizational levels.
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Description
Learn about the fundamentals of communication in a pharmacy setting with this lecture by Dr. Marwa Mohsen. Explore topics such as patient counseling, interpersonal communication, listening techniques, nonverbal aspects of communication, and ethical principles.
