Communication Skills in Pharmacy Practice

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Questions and Answers

What are the three parts of the communication process?

Message, Sender, & Receiver (correct)
Transmitter, Receiver, & Signal
Medium, Channel, & Noise
Encoding, Decoding, & Feedback

What is the primary goal of communication?

To persuade others to agree with the sender's viewpoint
To confuse the receiver with complex messages
To entertain the sender and receiver
To transfer meaningful information to individuals or groups (correct)

What are the two primary functions of communication between health professionals and patients?

Minimizing patient interaction and maximizing efficiency
Avoiding patient questions and maintaining professional authority
Promoting medication sales and ensuring patient compliance
Establishing an ongoing relationship and exchanging necessary health information (correct)

What does Patient-Centered Care (PCC) emphasize?

Switching from a medication-centered practice to focusing on patient needs (C) Signup and view all the answers

What defines successful communication?

When both the sender and the receiver perceive the message in the same way (B) Signup and view all the answers

What is the main objective of communication in pharmacy practice?

Establishing an ongoing relationship between the professional and the patient (D) Signup and view all the answers

What does Patient-Centered Care (PCC) emphasize?

Switching from a task-centered practice to patient-centered care (A) Signup and view all the answers

What is necessary for a message to be successful in communication?

When both the sender and the receiver perceive it in the same way (B) Signup and view all the answers

What are the levels of communication mentioned in the text?

Content, Words, Relationship, Feeling (D) Signup and view all the answers

What are the primary functions of communication between health professionals and patients?

Establishing an ongoing relationship and exchanging necessary health information (C) Signup and view all the answers

Study Notes

Communication Process

The communication process consists of three parts: sender, message, and receiver.

Goals and Functions of Communication

The primary goal of communication is to convey information and ideas to achieve a desired outcome.
The two primary functions of communication between health professionals and patients are to exchange information and build relationships.

Patient-Centered Care (PCC)

Patient-Centered Care (PCC) emphasizes the patient's needs, wants, and preferences.
PCC also focuses on ensuring that healthcare providers understand and respect the patient's unique experiences, values, and beliefs.

Successful Communication

Successful communication is defined as the mutual exchange of information and ideas between the sender and receiver.
A message is successful in communication when it is received and understood as intended by the sender.

Communication in Pharmacy Practice

The main objective of communication in pharmacy practice is to ensure the safe and effective use of medications.

Levels of Communication

There are multiple levels of communication mentioned in the text, including interpersonal, group, and organizational levels.

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Description

Learn about the fundamentals of communication in a pharmacy setting with this lecture by Dr. Marwa Mohsen. Explore topics such as patient counseling, interpersonal communication, listening techniques, nonverbal aspects of communication, and ethical principles.