34 Questions
What is the primary purpose of developing performance standards?
To identify key aspects of performance that can be measured and improved
What does the 'Achievable' component of the SMART model ensure?
The target is capable of being met
What is a limitation of using a single appraisal method?
It is not suitable for all situations
What is the primary focus of the 'Timely' component of the SMART model?
Establishing a timeframe for achieving targets
What is the purpose of training managers in performance appraisal?
To enable them to accomplish what they want from a performance appraisal system
What is the 'Halo Effect' in the context of performance appraisal?
A type of rating error where the manager gives an overall positive rating
What is the primary purpose of a Performance Management System?
To ensure the organization gets the performance it needs from its employees
What is a key characteristic of Performance Standards?
They are realistic, measurable, and clearly understood
What is a common challenge in measuring performance in service businesses?
Perception of quality is subjective
What is a key difference between Performance Management and Performance Appraisal?
Performance Management is a series of activities, while Performance Appraisal is a process of determining how well employees do their jobs
What is the primary purpose of Performance Appraisals?
To assess an employee's performance and provide feedback
What is a factor that can contribute to Performance Differences in a service business?
All of the above
What is a common issue with appraisals, where managers or employees avoid discussing negative issues or biased ratings?
Fear of confrontation
What type of feedback is beneficial for employee development and is viewed as constructive?
Well-done appraisals
What is a characteristic of effective performance management?
High, average, low performers are clear
What is a challenge faced by traditional appraisal methods?
Dissatisfaction and revision
What is an example of a new method for performance appraisal?
Micro feedback
What is a benefit of effective performance management?
Higher employee motivation and satisfaction
What is the primary purpose of the Management by Objectives (MBO) method?
To identify the performance goals of an individual
What is the limitation of the Ranking method?
It does not indicate the size of differences in performance between employees
What is the advantage of the Forced Distribution method?
It helps deal with 'rater inflation'
What is the purpose of the Graphic Rating Scales method?
To evaluate employee performance on a continuum
What is the primary feature of the Behaviorally Anchored Rating Scales (BARS) method?
It describes specific examples of job behavior which are then 'anchored' or measured against a scale of performance levels
What is the purpose of the Multisource rating or 360-degree feedback?
To evaluate employee performance from multiple sources
What is the primary advantage of the Narrative Methods?
It is a flexible method of evaluation
What is the primary limitation of the Forced Distribution method?
Managers resist placing people in the lowest or highest groups
What is the primary purpose of the Critical Incident method?
To keep a written record of highly favorable and unfavorable employee actions
What is the purpose of the Checklist method?
To provide a scale for evaluating employee performance
What is the focus of a performance-focused culture?
Organizational performance
What is the purpose of performance appraisal?
To improve employee performance and organization's success
What is a key characteristic of performance appraisal?
It is a continuous process
What is the main difference between performance management and performance appraisal?
Performance management is a broader concept, while performance appraisal is a specific tool
What is an example of a category scaling method?
Graphic rating scale
Who can conduct a performance appraisal?
Multiple sources, including peers and supervisors
Learn about the fundamentals of performance management, including performance criteria, appraisal, and feedback. Understand the difference between performance management and appraisal, and how they contribute to organizational success.
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