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Questions and Answers
What is the foundation of effective communication for de-escalation purposes?
What is the foundation of effective communication for de-escalation purposes?
When officers feel they are an integral part of their communities, what are they less likely to do?
When officers feel they are an integral part of their communities, what are they less likely to do?
Able to be trusted as being accurate or true; reliable. Commanding, Self-Confident; likely to be respected and obeyed. Is the definition of what?
Able to be trusted as being accurate or true; reliable. Commanding, Self-Confident; likely to be respected and obeyed. Is the definition of what?
Which is not one of the five simple basics of human interaction?
Which is not one of the five simple basics of human interaction?
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Most of all law enforcement arrests are made without BLANK!
Most of all law enforcement arrests are made without BLANK!
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When officer’s fail to communicate properly, it can without the officers knowing it, find themselves unintentionally BLANKING the conflict.
When officer’s fail to communicate properly, it can without the officers knowing it, find themselves unintentionally BLANKING the conflict.
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Escalation by officers may be due to, what?
Escalation by officers may be due to, what?
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The capacity to identify and manage one’s emotional state, as well as that of others, sensitive to emotional signals from within and from the social environment. Is the definition of what?
The capacity to identify and manage one’s emotional state, as well as that of others, sensitive to emotional signals from within and from the social environment. Is the definition of what?
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A temporary state of upset and disorganization, characterized by an inability to cope with a particular situation using customary methods of problem solving. Is the definition of what?
A temporary state of upset and disorganization, characterized by an inability to cope with a particular situation using customary methods of problem solving. Is the definition of what?
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Your emotions arise out of both the BLANK and BLANK!
Your emotions arise out of both the BLANK and BLANK!
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There are four connections with communication that John Maxwell discussed in his book, "Everyone Communicates, But Few Connect". Which is not one of those connections?
There are four connections with communication that John Maxwell discussed in his book, "Everyone Communicates, But Few Connect". Which is not one of those connections?
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BLANK is the ability to see and act on behalf of others.
BLANK is the ability to see and act on behalf of others.
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It is a real danger for people with public professions to develop unhealthy what?
It is a real danger for people with public professions to develop unhealthy what?
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Enforcing very strict obedience to authority. Much like an autocrat, dictator, or oppressive tyrant. Is the definition of what?
Enforcing very strict obedience to authority. Much like an autocrat, dictator, or oppressive tyrant. Is the definition of what?
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Which is not one of the key characteristics associated with Emotional Intelligence (EQ)?
Which is not one of the key characteristics associated with Emotional Intelligence (EQ)?
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Every person, regardless of intelligence or socioeconomic status, has the need to feel BLANK:
Every person, regardless of intelligence or socioeconomic status, has the need to feel BLANK:
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What percentage of communication is non-verbal?
What percentage of communication is non-verbal?
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What are John Maxwell's three essential elements of communication?
What are John Maxwell's three essential elements of communication?
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What are some characteristics of authoritarian personalities?
What are some characteristics of authoritarian personalities?
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What is Albert Mehrabian’s Theory called that states, “The relative impact of words, tone of voice, and body language when speaking.”?
What is Albert Mehrabian’s Theory called that states, “The relative impact of words, tone of voice, and body language when speaking.”?
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When there is a conflict between a person's words and their body language, which should you believe?
When there is a conflict between a person's words and their body language, which should you believe?
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According to Dr. Thompson, what are the Five Universal Truths that all people want?
According to Dr. Thompson, what are the Five Universal Truths that all people want?
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What are two communication blunders included in "The Four Horsemen"?
What are two communication blunders included in "The Four Horsemen"?
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A communication technique used in counseling, training, and conflict resolution. It requires that the listener fully concentrate, understand, respond, and then remember what is being said. Is the definition of what?
A communication technique used in counseling, training, and conflict resolution. It requires that the listener fully concentrate, understand, respond, and then remember what is being said. Is the definition of what?
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What could be a potential outcome of an officer's body language contradicting their words?
What could be a potential outcome of an officer's body language contradicting their words?
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Why do people often have a hard time apologizing?
Why do people often have a hard time apologizing?
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Most communication that occurs between people is done outside of the actual words spoken. The verbal and nonverbal operate in tandem woven together to complete the communication equation. Is the definition of what?
Most communication that occurs between people is done outside of the actual words spoken. The verbal and nonverbal operate in tandem woven together to complete the communication equation. Is the definition of what?
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Which aspect is NOT a component of kinesics in nonverbal communication?
Which aspect is NOT a component of kinesics in nonverbal communication?
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It is human nature. People want more of those things that there are less of. Is the definition of what?
It is human nature. People want more of those things that there are less of. Is the definition of what?
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People generally follow a credible knowledgeable expert. Signal to others what makes you credible, capable, and authoritative before you make your influence attempt. Is the description of what?
People generally follow a credible knowledgeable expert. Signal to others what makes you credible, capable, and authoritative before you make your influence attempt. Is the description of what?
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What does a person’s nonverbal communication reveal about the person?
What does a person’s nonverbal communication reveal about the person?
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Which is not associated with paralinguistic communication?
Which is not associated with paralinguistic communication?
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What are the three components that communication is broken down into?
What are the three components that communication is broken down into?
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“Not WHAT you say, but THE WAY you say it”, is another way of defining what?
“Not WHAT you say, but THE WAY you say it”, is another way of defining what?
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What does 'Nonverbal Communication' primarily involve?
What does 'Nonverbal Communication' primarily involve?
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Looking for and asking for commitments. These commitments must be voluntary, active, and public. Is the definition of what?
Looking for and asking for commitments. These commitments must be voluntary, active, and public. Is the definition of what?
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People will look to the actions of others to determine their own actions. Is the definition of what?
People will look to the actions of others to determine their own actions. Is the definition of what?
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The obligation to give when you receive. Is the definition of what?
The obligation to give when you receive. Is the definition of what?
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What does the "P" stand for in the acronym LEAPS?
What does the "P" stand for in the acronym LEAPS?
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Nonverbal communication is primarily conducted using gestures, facial expressions, and body language. Is the definition of what?
Nonverbal communication is primarily conducted using gestures, facial expressions, and body language. Is the definition of what?
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What does "H" stand for in the acronym HALT?
What does "H" stand for in the acronym HALT?
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Which is not one of the "Six Principles of Persuasion"?
Which is not one of the "Six Principles of Persuasion"?
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Paraphrasing plus identifying and sharing the emotional state of mind of the citizen equals what?
Paraphrasing plus identifying and sharing the emotional state of mind of the citizen equals what?
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Which statement represents the concept that one cannot win an argument?
Which statement represents the concept that one cannot win an argument?
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Which action does Dale Carnegie propose as a magic phrase to stop arguments and create goodwill?
Which action does Dale Carnegie propose as a magic phrase to stop arguments and create goodwill?
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What is a way for an officer to signify recognition, respect, and personalize an encounter during a conversation?
What is a way for an officer to signify recognition, respect, and personalize an encounter during a conversation?
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In today's fast-paced world, what element is disregarded as time-consuming?
In today's fast-paced world, what element is disregarded as time-consuming?
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Which is not one of the advantages of Emotional Intelligence (EQ)?
Which is not one of the advantages of Emotional Intelligence (EQ)?
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"People need to feel they have worth, value, and importance" is an example of what?
"People need to feel they have worth, value, and importance" is an example of what?
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“The way an interaction begins affects the interaction as a whole”. Is Jim Glennon’s description of what?
“The way an interaction begins affects the interaction as a whole”. Is Jim Glennon’s description of what?
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Which is not one of Maxwell's Four Components of Connection?
Which is not one of Maxwell's Four Components of Connection?
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Unchecked and unmanaged emotions become a BLANK!
Unchecked and unmanaged emotions become a BLANK!
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Humans remember BLANK percentage of what they see.
Humans remember BLANK percentage of what they see.
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Humans remember less than BLANK percentage of what we hear.
Humans remember less than BLANK percentage of what we hear.
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What does the brain do when asked a question?
What does the brain do when asked a question?
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How many questions coupled with active listening does it typically take to gain control of a situation and de-escalate hostilities?
How many questions coupled with active listening does it typically take to gain control of a situation and de-escalate hostilities?
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Peace officers must be aware of a subject's questions, what may they be attempting to do?
Peace officers must be aware of a subject's questions, what may they be attempting to do?
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What is not a natural act of communication?
What is not a natural act of communication?
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If you are not interested in what someone is saying, within the first few minutes you unconsciously begin doing what?
If you are not interested in what someone is saying, within the first few minutes you unconsciously begin doing what?
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Is the psychological identification with or vicarious experiencing of the feelings, thoughts, or attitudes of another. It is a dual level of consciousness, meaning, you are aware of their cognition or feelings and yours at the very same time. Is the definition of what?
Is the psychological identification with or vicarious experiencing of the feelings, thoughts, or attitudes of another. It is a dual level of consciousness, meaning, you are aware of their cognition or feelings and yours at the very same time. Is the definition of what?
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One of the most influential and important tools of communication, it
puts another’s meaning into your words and deliveries it back to them. Is the definition of what?
One of the most influential and important tools of communication, it puts another’s meaning into your words and deliveries it back to them. Is the definition of what?
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Who said, “Remember, you can’t have an argument unless at least two people participate.”?
Who said, “Remember, you can’t have an argument unless at least two people participate.”?
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What does an officer have to do for a person to associate the officer as a good or positive element in the de-escalation process?
What does an officer have to do for a person to associate the officer as a good or positive element in the de-escalation process?
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Which is not signified by apologizing?
Which is not signified by apologizing?
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If someone apologizes to you, what should you do?
If someone apologizes to you, what should you do?
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What does non-verbal communication not involve?
What does non-verbal communication not involve?
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People prefer to say, “Yes” to those they BLANK!
People prefer to say, “Yes” to those they BLANK!
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Which is not one of the "Common Communication Blunders"?
Which is not one of the "Common Communication Blunders"?
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Study Notes
Effective De-Escalation in Communication
- The foundation of effective communication for de-escalation purposes involves feeling like an integral part of the community, which reduces the likelihood of aggressive behavior.
- Being trusted as being accurate or true, and being reliable, is crucial in commanding respect and obedience.
Characteristics of Effective Communication
- Emotional Intelligence (EQ) involves identifying and managing one's emotional state, as well as being sensitive to emotional signals from others.
- Empathy is the ability to see and act on behalf of others.
- Avoid authoritarian personalities, which involve enforcing strict obedience to authority.
- People want to feel valued, respected, and important.
Importance of Non-Verbal Communication
- Non-verbal communication involves body language, tone of voice, and facial expressions, which have a significant impact on the communication equation.
- Albert Mehrabian's Theory states that words, tone of voice, and body language have a relative impact when speaking.
- When there is a conflict between words and body language, believe the body language.
Key Communication Concepts
- The Five Universal Truths that all people want, according to Dr. Thompson, include feeling valued, respected, and important.
- The Four Horsemen of communication blunders include criticism, defensiveness, stonewalling, and contempt.
- Active listening involves fully concentrating, understanding, responding, and remembering what is being said.
- Apologizing can be a crucial step in de-escalation, as it shows recognition, respect, and personalization.
Persuasion and Influence
- People prefer to say "yes" to those they like and respect.
- Credibility, knowledge, and authority are essential in making one's influence attempt.
- Reciprocity, commitment, social proof, liking, authority, and scarcity are the Six Principles of Persuasion.
Emotional Awareness and Intelligence
- Emotional Intelligence (EQ) involves being aware of one's emotions and managing them effectively.
- Unchecked emotions can become a liability.
- Empathy, self-awareness, and self-regulation are essential components of Emotional Intelligence (EQ).
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Description
This quiz assesses knowledge of the fundamental principles and techniques essential for effective communication in de-escalation scenarios. Topics may include active listening, empathy, nonverbal communication, and conflict resolution strategies.
