5 Questions
What is formal communication?
Formal communication is when a manager instructs a subordinate on some matter, when an employee brings a problem to a supervisor’s attention, or when two employees interact to discuss a customer’s order.
Give examples of information that flows through formal channels.
Examples of information that flows through formal channels include policy or procedural changes, orders, instructions, and confidential reports.
How can formal communication flow in an organization?
Formal communication can flow in various directions—vertical, lateral, or diagonal.
What is the difference between downward communication and upward communication?
Downward communication flows from a manager down the chain of command, while upward communication flows from subordinate employees up to their managers.
What is vertical communication?
Vertical communication consists of communication up and down the organization’s chain of command.
Test your knowledge of formal communication in the workplace with this quiz. Explore different scenarios and understand the characteristics and importance of formal communication channels between managers, supervisors, and employees.
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