Formal Communication in the Workplace Quiz

Formal communication is when a manager instructs a subordinate on some matter, when an employee brings a problem to a supervisor’s attention, or when two employees interact to discuss a customer’s order.

Examples of information that flows through formal channels include policy or procedural changes, orders, instructions, and confidential reports.

Formal communication can flow in various directions—vertical, lateral, or diagonal.

<p>Downward communication flows from a manager down the chain of command, while upward communication flows from subordinate employees up to their managers.</p> Signup and view all the answers

<p>Vertical communication consists of communication up and down the organization’s chain of command.</p> Signup and view all the answers