10 Questions
What is the main issue with the grapevine communication channel?
It causes employees to become agitated and anxious
Which of the following is an example of an unofficial communication channel?
Social gatherings among employees
In what situations would it be practical to use the telephone as a communication method?
When information needs to be conveyed quickly
What is the main characteristic of upward communication?
It takes place from employees in the lower hierarchy upward to those higher up
Which factor influences the choice of communication method in terms of level of confidentiality and privacy?
Level of confidentiality and privacy
What type of channel transmits information such as the goals, policies, and procedures of an organization in a formal manner?
Formal/Official
Which communication channel encourages discussions among employees and has a horizontal flow of communication?
Grapevine Communication
Which type of communication channel exists within the working environment, since the strict hierarchical web of communication cannot function on its own?
Informal/Unofficial
What is the term used for the organization's 'grapevine' through which rumors circulate?
Grapevine Communication
Which type of communication channel follows a chain of command from managers to subordinates, causing a downward flow of communication?
Directional Communication
Study Notes
Communication Channels
- Grapevine communication channel: prone to rumors and misinformation
- Unofficial communication channel: Grapevine, an example of an unofficial communication channel
- Suitable situations for telephone communication: require immediate response, have a personal touch, or convey complex information
Upward Communication
- Main characteristic: information flows from subordinate to superior
Factors Influencing Communication Method
- Level of confidentiality and privacy: key factor in choosing a communication method
Formal Communication Channels
- Vertical communication channel: transmits information such as goals, policies, and procedures of an organization in a formal manner
Horizontal Communication
- Committee: a channel that encourages discussions among employees, has a horizontal flow of communication
Informal Communication Channels
- Grapevine: exists within the working environment, fills gaps in the strict hierarchical web of communication
- Rumor mill: another term for the organization's grapevine, through which rumors circulate
Downward Communication
- Main characteristic: information flows from superiors to subordinates, follows a chain of command
Explore the various communication channels and formats used in organizations, such as formal/official directional communication. Learn about the transmission of messages and information related to the goals, policies, and procedures of an organization.
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