18 Questions
What is one of the uses of nonverbal communication according to the text?
To repeat and reinforce verbal messages
Which nonverbal communication element is used to express emotions beyond the verbal message?
Occulesics
What is one limitation of formal communication channels mentioned in the text?
They are time-consuming
Which nonverbal communication element can be used to convey relational messages like respect and dominance?
Proxemics
How can nonverbal communication help in promoting honest communication?
By detecting deception
What is a common outcome of formal communication channels according to the text?
Inhibition of free flow of information
What are the two main types of attitudes mentioned in the text?
Extrovert and Introvert
Which element of communication is described as the core of the communication process?
Message
What is the primary difference between verbal and nonverbal communication?
Verbal communication uses words, while nonverbal communication uses body language and gestures.
Which channel is mentioned as an example of verbal communication in the text?
Videoconferencing
Who or what can be the initiator of information transfer in communication?
Sender
What type of people are described as 'outspoken' according to the text?
Extroverts
What is a disadvantage of the formal communication channel mentioned in the text?
Involves a lot of expenditure in terms of money
Why are there more chances of red-tapism and delay tactics in the formal communication method?
Superiors suppress information favoring subordinates
How does the lack of recognition between top executives and subordinates at the lowest level impact their relationship?
Adversely affects the relations between executives and subordinates
What best describes the informal communication channel discussed in the text?
Involves a secondary network of information on a larger scale
What is a characteristic of man that leads to the existence of informal communication channels according to the text?
Instinct to communicate and share thoughts with others
Why is the rumor mill more active in larger organizations according to the text?
Increased gregarious nature of employees
Study Notes
Office Layout and Nonverbal Communication
- The layout and design of an office project the image of an organization, and successful communicators take great care in this regard.
- Nonverbal communication provides individuals and groups with many options for presenting their messages.
Uses of Nonverbal Communication
- To create impressions beyond the verbal element of communication (kinesics, chronemics, vocalics, environment)
- To repeat and reinforce what is said verbally (occulesics, kinesics)
- To manage and regulate the interaction among participants in the communication exchange (kinesics, occulesics, proxemics, synchrony)
- To express emotion beyond the verbal element (kinesics, occulesics, haptics, vocalics, proxemics)
- To convey relational messages of affection, power, dominance, respect, and so on (proxemics, occulesics, haptics)
- To promote honest communication by detecting deception or conveying suspicion (kinesics, occulesics, vocalics)
- To provide group or social leadership by sending messages of power and persuasion (kinesics, vocalics, chronemics)
Limitations of Formal Communication
- Formal channels of communication can inhibit or stand in the way of the free flow of information.
- Formal channels are time-consuming and may cost the organization in terms of man hours.
- Strict formality in sending out messages may incur a lot of expenditure in terms of money.
- There are more chances of red-tapism and delay tactics in this method.
- Information upward or downward favoring subordinates is often suppressed or delayed by superiors.
- Contacts between top executives and subordinates at the lowest level are often remote, affecting relations between executives and subordinates.
Elements of Communication
- The three vital essential elements of communication are:
- Sender: A person or object that initiates the transfer of information.
- Message: The core of the communication process, with intellectual and emotional components.
- Medium: The language or channel through which the message is conveyed, which can be verbal or nonverbal.
Informal Communication (Grapevine)
- Informal communication or grapevine communication exists side-by-side with formal channels.
- It is driven by man's instinct to communicate and talk with fellow beings.
- Man is essentially gregarious by nature, liking to form groups and talk about various subjects.
- The rumor mill is always active in any organization, especially in the lower rungs.
- The larger the organization, the more active the rumor mill.
Learn about the drawbacks of using formal communication channels in organizations, such as high costs, red-tapism, and communication barriers between top executives and subordinates.
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