FR-T-501 Critical Incident Response Call-out Procedure
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Questions and Answers

What is the primary responsibility of the FOO when a call regarding a questionable incident is received?

  • Ensure all personnel are available for duty.
  • Confirm the incident details with the involved personnel.
  • Directly inform the Employee Assistance Program coordinator.
  • Call the Peer Support Leader to start the call out process. (correct)

    • During a Peer Support session, what is the protocol for the personnel involved?

  • They have the option to continue working if they feel capable.
  • They must remain on duty to monitor the effectiveness of the session.
  • They will be placed out of service for the duration of the session. (correct)
  • They should complete their daily tasks before attending the session.

    • What coding should be used in the staffing program for Peer Support Team members attending a session?

  • PTM
  • PSL (correct)
  • OUT
  • CIL

    • What should happen if an employee requires further assistance after a Peer Support session?

    <p>They can request a self-referral to the Employee Assistance Program.</p> Signup and view all the answers

    After a Peer Support session, what action must the Peer Support Team member take regarding the employee?

    <p>Send the employee's name in writing to the EAP coordinator.</p> Signup and view all the answers

    Which code is used by the FOO to place an employee out for the remainder of their shift?

    <p>CIL</p> Signup and view all the answers

    What is the intent behind limiting out of service time during Peer Support sessions?

    <p>To support the emotional well-being of the personnel involved.</p> Signup and view all the answers

    What should not occur when an employee is referred to the EAP?

    <p>The employee should independently choose to bypass the session.</p> Signup and view all the answers

    What is the purpose of the policy outlined in the document?

    <p>To provide guidelines for activating call outs and peer support.</p> Signup and view all the answers

    When is a peer support session permitted to occur after a critical incident?

    <p>Immediately or up to 72 hours after the incident.</p> Signup and view all the answers

    Who is responsible for future updates to this policy?

    <p>The Division Chief of Training and Safety in conjunction with the PPM Committee.</p> Signup and view all the answers

    What defines a peer support session according to the policy?

    <p>A structured discussion of the incident for emotional expression.</p> Signup and view all the answers

    What authority governs the policies outlined in this document?

    <p>The Fire Rescue Administrator and the Collective Bargaining Agreement.</p> Signup and view all the answers

    What type of atmosphere is emphasized for peer support sessions?

    <p>Confidential and non-threatening.</p> Signup and view all the answers

    What document outlines the procedures for critical incident response?

    <p>Critical Incident Response Call-Out Procedure (PPM FR-T-501).</p> Signup and view all the answers

    Which of the following is NOT a responsibility mentioned in the document?

    <p>To conduct regular performance reviews.</p> Signup and view all the answers

    Who initiates the contact regarding the employee's absence from work?

    <p>The FOO</p> Signup and view all the answers

    What must the employee do to be cleared before their next working shift?

    <p>Follow up with the EAP coordinator</p> Signup and view all the answers

    What is required in order to convert time to CIL?

    <p>Clearance from the EAP coordinator</p> Signup and view all the answers

    What information is not included in the email sent by the Battalion Chief to the District Chief?

    <p>Names of the affected employees</p> Signup and view all the answers

    What procedure must be followed for any leave that occurs after the current shift?

    <p>Employee Assistance Program Procedure</p> Signup and view all the answers

    How soon will the EAP coordinator confirm an appointment follow-up?

    <p>Within 24 hours</p> Signup and view all the answers

    What documentation must the Peer Support Leader provide after the session?

    <p>Notification to the EAP coordinator by phone and email</p> Signup and view all the answers

    What must the Operational Captain complete after a significant exposure to a stress event?

    <p>The firefighter casualty page with incident details</p> Signup and view all the answers

    What is the primary benefit of allowing a full range of feelings and emotions to surface during a peer support session?

    <p>It leads to a more productive session and quicker emotional healing.</p> Signup and view all the answers

    Who is responsible for communicating with the EAP Coordinator regarding necessary follow-up after a Peer Support session?

    <p>The Peer Support Leader</p> Signup and view all the answers

    In what scenario should the Officer in Charge (OIC) contact Dispatch directly?

    <p>When immediate activation of the Peer Support Team is necessary and time does not allow for standard contacts.</p> Signup and view all the answers

    What role does the Peer Support Leader play in the activation of the Peer Support Team?

    <p>Coordinates the activation process and gathers information about the incident.</p> Signup and view all the answers

    What must happen after the Peer Support Team is activated?

    <p>The team must contact the Officer in Charge (OIC) to gather more details about the incident.</p> Signup and view all the answers

    What is NOT a function of the Peer Support Team during an activation?

    <p>Discussing personal grievances of team members.</p> Signup and view all the answers

    How should a request for activating the Peer Support Team be initiated?

    <p>Any request should go through the FOO.</p> Signup and view all the answers

    What is the role of peer support during a session after a critical incident?

    <p>To provide a structured environment for both peer-to-peer and team-led support.</p> Signup and view all the answers

    What is the primary function of peer support during times of crisis?

    <p>To offer emotional support through intervention</p> Signup and view all the answers

    What methods are utilized in peer support to assist employees during crises?

    <p>Defusing and debriefing interactions</p> Signup and view all the answers

    What may occur if an employee requires additional help after a peer support session?

    <p>Clinical follow-up may be provided if necessary</p> Signup and view all the answers

    In which situation is peer support intervention deemed necessary?

    <p>When employees experience a crisis or traumatic event</p> Signup and view all the answers

    What is essential during peer support sessions for effective intervention?

    <p>Creating a supportive atmosphere for open feelings</p> Signup and view all the answers

    How soon after a critical incident can call-outs occur for peer support?

    <p>Up to 72 hours</p> Signup and view all the answers

    What is the benefit of allowing a full range of feelings to surface in a peer support session?

    <p>It leads to a more productive session and emotional healing</p> Signup and view all the answers

    What can happen if emotions are not allowed to surface during peer support sessions?

    <p>Participants may feel overwhelmed later</p> Signup and view all the answers

    What is primarily aimed for by specifying a time frame for call-outs after an incident?

    <p>To allow sufficient time for emotional processing</p> Signup and view all the answers

    Which of the following is NOT a reason for the time frame for call-outs in peer support sessions?

    <p>To maintain a structured session</p> Signup and view all the answers

    What is the main purpose of peer support sessions?

    <p>To serve as an informal outlet for stress reduction</p> Signup and view all the answers

    Peer support can occur in which of the following formats?

    <p>Peer-to-peer interactions or group sessions</p> Signup and view all the answers

    Which of the following is NOT a characteristic of the peer support process?

    <p>Providing clinical diagnosis</p> Signup and view all the answers

    During a peer-to-peer session, what is the primary intention of the interaction?

    <p>To provide an informal outlet for expressing feelings</p> Signup and view all the answers

    What type of personnel typically engages in peer support sessions?

    <p>Any individual from the Peer Support Team</p> Signup and view all the answers

    What must be done to request the activation of the Peer Support Team?

    <p>Go through the FOO</p> Signup and view all the answers

    Who is primarily responsible for overseeing requests regarding the Peer Support Team's activation?

    <p>FOO</p> Signup and view all the answers

    Which of the following is NOT a correct way to initiate a request for the Peer Support Team?

    <p>Submit a verbal request to a senior officer</p> Signup and view all the answers

    What should not occur when a request for the Peer Support Team is made?

    <p>Immediate denial of the request by the FOO</p> Signup and view all the answers

    Which statement correctly reflects a protocol for activating the Peer Support Team?

    <p>FOO is the sole authority for initiating the activation process</p> Signup and view all the answers

    What happens to personnel participating in a Peer Support session?

    <p>They are placed out of service or CIL for the session.</p> Signup and view all the answers

    What does CIL stand for in the context of a Peer Support session?

    <p>Critical Incident Leave</p> Signup and view all the answers

    Which of the following is a key protocol during a Peer Support session?

    <p>Personnel should be placed out of service.</p> Signup and view all the answers

    What is the primary duration of being out of service during a Peer Support session?

    <p>For the entire duration of the session.</p> Signup and view all the answers

    What is a common misconception about personnel attending a Peer Support session?

    <p>They remain available for emergency calls.</p> Signup and view all the answers

    Who should the Officer in Charge (OIC) notify when a request for activation of the Peer Support Team occurs?

    <p>The FOO and their supervisor</p> Signup and view all the answers

    What is the first action the Officer in Charge (OIC) should take during a Peer Support Team activation?

    <p>Notify the FOO and their supervisor</p> Signup and view all the answers

    In the event of a Call-out activation, what role does the Officer in Charge (OIC) primarily play?

    <p>Communicating necessary notifications for activation</p> Signup and view all the answers

    Which of the following is NOT a responsibility of the Officer in Charge (OIC) in activating the Peer Support Team?

    <p>Documenting the call-out process</p> Signup and view all the answers

    What must be done immediately after a request for Peer Support Team activation?

    <p>The FOO and supervisor must be notified</p> Signup and view all the answers

    What must the Operational Captain complete after a significant exposure to a stress event?

    <p>Complete the firefighter casualty page</p> Signup and view all the answers

    What information is necessary to track after a significant exposure to a stress event?

    <p>Time of incident per state requirements</p> Signup and view all the answers

    Which phrase best describes the documentation needed for the call-out performed?

    <p>Significant exposure to stress event</p> Signup and view all the answers

    What is the role of the Operational Captain after an incident related to employee stress?

    <p>Follow Incident Reporting protocol</p> Signup and view all the answers

    Why is it necessary to document a call-out after a stress event?

    <p>To fulfill state tracking requirements</p> Signup and view all the answers

    Study Notes

    Purpose and Scope

    • Provides guidelines for activation of call-outs and peer support referrals within Palm Beach County Fire Rescue.
    • Applies to all personnel and reservists.

    Policy Overview

    • Aims to support employees during crises with peer intervention, including debriefing and possible clinical follow-up.

    Definitions

    • Peer Support Session: Structured discussions allowing personnel to express feelings confidentially; can occur immediately or up to 72 hours post-incident.
    • Peer Support Leader: Coordinates session activations and communicates with relevant officials regarding the outcome.

    Activation Procedure

    • Requests to activate the Peer Support Team must be channeled through the Fire Operations Officer (FOO).
    • Officer in Charge (OIC) must notify FOO and supervisor; if urgent, must contact Dispatch directly.
    • FOO connects with the Peer Support Leader to commence the session.
    • Peer Support Team gathers details from OIC to plan logistics.

    Out of Service Protocol

    • Personnel in Peer Support sessions are temporarily placed out of service.
    • Best efforts should be made to minimize out of service duration, balancing operational needs with emotional wellness.

    Employee Follow-Up

    • Employees needing continued assistance post-session can initiate self-referrals per the Employee Assistance Program (EAP) procedure.
    • Peer Support Team documents all referrals and ensures EAP follow-through for affected employees.

    Documentation Requirements

    • Immediate notification to EAP coordinator and an email summary of the session is required from the Peer Support Leader after completion.
    • A summary of the session—without identifying information—is provided to the District Chief, including:
      • Incident details (time, number)
      • Duration of the Peer Support session
      • Number of employees affected

    Compliance and Coordination

    • The Operational Captain must complete and file relevant incident reports per state guidelines.
    • Battalion Chief coordinates staffing to ensure operational readiness post-incident.

    Emotional Healing and Peer Support

    • Allowing emotions to surface promotes productivity and accelerates emotional healing.
    • Peer support can occur in group settings or through one-on-one discussions to reduce stress.

    Peer Support Team Structure

    • The Peer Support Leader is responsible for coordinating the team’s activities and communication with supervisors.
    • Prioritizes necessary follow-up actions after peer support sessions.

    Activation Procedures

    • Activation requests for the Peer Support Team should go through the Fire Operations Officer (FOO).
    • The Officer in Charge (OIC) must notify the FOO during incidents requiring immediate support.
    • If there’s insufficient time for notification, the OIC can inform Dispatch to contact the FOO.
    • The FOO will connect with the Peer Support Leader to initiate the activation process.

    Out of Service Procedure

    • Personnel participating in peer support are placed out of service (CIL) for the session’s duration.
    • Peer Support Team members on duty are permitted to go Out of Service using code PSL.

    Need for Further Assistance

    • Employees feeling unable to complete their shift can request a self-referral for employee assistance.
    • Peer Support sessions should conclude with a written report to the EAP coordinator for any follow-up needed.
    • The Peer Support Team member will also notify the FOO to put the employee out for the rest of their shift.

    Policy Scope and Authority

    • Policy applies to all Palm Beach County Fire Rescue personnel and reservists.
    • Updates to procedures are managed by the Division Chief of Training and Safety with the PPM Committee.

    Peer Support Session Definition

    • Peer Support Sessions offer confidential environments for expressing feelings after critical incidents.
    • Sessions can be initiated immediately or within 72 hours post-incident to address delayed emotional responses.

    Documentation Requirements

    • Post-session notifications must be sent to the EAP coordinator.
    • The Battalion Chief summarizes peer support details for the District Chief without identifying information, including timings and attendance.

    Additional Procedures

    • Follow existing Employee Assistance Program and Work-Related Injuries procedures for managing employee wellness post-incident.
    • Focus on facilitating the emotional well-being of personnel involved in critical incidents through structured support systems.

    Peer Support Session

    • Call-outs can happen immediately or within 72 hours post-critical incident.
    • The 72-hour window facilitates the emergence of feelings and emotions that may be suppressed initially.
    • Allowing emotions to surface enhances the productivity of the support session.
    • Processing a full range of feelings contributes to faster emotional healing.
    • Encouraging open expression of emotions creates a supportive environment for recovery.

    Peer Support Overview

    • Peer support can take place in two formats: session format and peer-to-peer interaction.
    • Session format involves all personnel who were involved in a critical incident coming together for support.
    • Peer-to-peer sessions offer a more informal setting where individuals can speak privately with a member of the Peer Support Team.
    • The primary goal of these interactions is to provide an outlet for employees to express concerns and feelings related to stress.
    • Engaging in peer support helps in reducing stress and fostering a supportive work environment.

    Peer Support Overview

    • Emotional expression during sessions enhances productivity and accelerates healing.
    • Peer support can be conducted in group sessions for all personnel involved in a critical incident or as informal peer-to-peer discussions.

    Peer Support Leader Responsibilities

    • Leads the Peer Support Team.
    • Coordinates activation of peer support sessions.
    • Communicates with EAP Coordinator and relevant supervisors for necessary follow-up.

    Activation Process

    • Requests for activation must go through the FOO (Fire Operations Officer).
    • The Officer in Charge (OIC) notifies FOO and supervisors of activation needs.
    • If immediate notification isn't possible, the OIC uses the appropriate TAC channel to inform Dispatch.
    • The Peer Support Team gathers information about the incident from the OIC and determines logistics for the session.

    Out of Service Procedures

    • Personnel attending sessions are placed out of service or on Critical Incident Leave (CIL).
    • Scheduling is handled by the Peer Support Team through the FOO.
    • On-duty team members may operate out of service using code PSL in the staffing program.
    • Efforts are made to minimize out-of-service time while ensuring emotional support.

    Further Assistance Protocol

    • Employees feeling overwhelmed can request self-referrals to the Employee Assistance Program (EAP).
    • Bypassing peer support sessions to immediately send an employee home is prohibited.
    • Peer Support Team members inform the EAP Coordinator of employee needs following sessions.

    Documentation Requirements

    • The Peer Support Leader must report to the EAP Coordinator post-session.
    • A summary email detailing incident specifics is sent by the Battalion Chief to the District Chief, ensuring anonymity.
    • Specific information required includes incident time, number of employees affected, and session duration.

    Policy Purpose and Updates

    • Aims to provide critical crisis support through peer intervention and subsequent clinical follow-up.
    • Future revisions are managed by the Division Chief of Training and Safety in collaboration with the PPM Committee.

    Definitions and Time Frames

    • Peer Support Sessions serve as structured discussions allowing for confidential emotional expression.
    • Availability for call-outs ranges from immediate occurrence to up to 72 hours post-incident, facilitating emotional processing.

    Incident Reporting

    • Following a significant stress event, an Operational Captain must complete an incident report to track necessary data as per state requirements.

    Peer Support Team Activation Process

    • A request for activating the Peer Support Team should be initiated during an incident.
    • The Officer in Charge (OIC) is responsible for making the call for activation.
    • Notification must be made to the Field Operations Officer (FOO) regarding the necessity of a Call-out activation.
    • The OIC should also inform their direct supervisor about the activation request.
    • Timely communication ensures a prompt response and appropriate support for personnel involved in the incident.

    Purpose of Peer Support

    • Aims to provide support during crises through peer intervention, defusing, and/or debriefing.
    • Facilitates emotional healing by allowing a range of feelings to surface during discussions.

    Peer Support Activation

    • Requests for activation must go through the Fire Officer Operations (FOO).
    • The Officer in Charge (OIC) notifies the FOO or uses Dispatch to contact if immediate action is needed.
    • Peer Support Leaders will coordinate sessions and follow up with necessary personnel.

    Out of Service Procedure

    • Participants in Peer Support sessions are placed Out of Service (OOS) or in Critical Incident Leave (CIL) during the session.
    • Scheduling of units OOS is coordinated by the Peer Support Team via the FOO.
    • Team members on duty can go OOS using code PSL in staffing programs.

    Peer Support Sessions

    • Structured discussions about incidents that create a confidential space for emotions to be expressed.
    • Can occur within 72 hours post-incident for effectiveness in processing feelings.
    • Follow-up actions may include self-referrals to the Employee Assistance Program (EAP) if further assistance is needed.

    Documentation Requirements

    • Peer Support Leader must notify EAP coordinator via phone and email post-session.
    • The Battalion Chief must summarize the Peer Support session and incident details without identifiable information.
    • Documentation includes incident time, duration of the support session, and employee attendance post-incident.

    Responsibilities of Personnel

    • Employees unable to finish their shift must request self-referral and follow EAP procedures.
    • Clearance from EAP is required to return to work or convert time to CIL.
    • All relevant personnel, including supervisors and the Battalion Chief, must be informed of any follow-up needs.

    Governance

    • The procedure is governed by the Fire Rescue Administrator and is applicable to all Palm Beach County Fire Rescue personnel and reservists.
    • Updates are the responsibility of the Division Chief of Training and Safety in collaboration with the PPM Committee.

    Employee Reporting Procedures

    • Employees leaving for the remainder of their shift must be documented to maintain accurate records.
    • Follow established Incident Reporting protocols when an employee departs early.

    Role of the Operational Captain

    • The Operational Captain is responsible for completing the firefighter casualty page when an incident occurs.
    • A specific note must be added: “Call-out performed for significant exposure to stress event.”
    • This documentation helps in tracking the timing of incidents in compliance with state regulations.

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    Related Documents

    Palm Beach County Fire Rescue Critical Incident Response Call-Out Procedure PDF

    Description

    This quiz covers the critical incident response call-out procedures established by the Palm Beach County Fire Rescue. Understand the guidelines and protocols that ensure efficient response during emergencies. Test your knowledge on the PPM FR-T-501 issued by the Fire Rescue Administrator.

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