Critical Incident Response Call-OUT Procedure
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Questions and Answers

Who should be notified in case of a request for activation of the Peer Support Team during an incident?

  • The FOO and their supervisor (correct)
  • The Officer in Charge (OIC)
  • The Peer Support Leader and the EAP Coordinator
  • The Battalion Chief/District Chief

    • When can call-outs occur after a critical incident?

  • Up to 24 hours after
  • Immediately or up to 72 hours after (correct)
  • Only immediately after
  • Up to 48 hours after

    • Who coordinates the activation of the Peer Support session?

  • Battalion Chief/District Chief
  • Peer Support Leader (correct)
  • Officer in Charge (OIC)
  • EAP Coordinator

    • How can the Peer Support Team be activated if there's no time to notify the contacts?

    <p>The OIC shall notify Dispatch on the appropriate TAC channel who will in turn contact the FOO</p> Signup and view all the answers

    What should the Peer Support Team do if a call is made to the FOO regarding a 'potential call out' or 'questionable incident'?

    <p>The FOO will call the Peer Support Leader to start the call out process</p> Signup and view all the answers

    How should personnel participating in a Peer Support session be handled in terms of service status?

    <p>They shall be placed out of service or CIL for the duration of the session</p> Signup and view all the answers

    What is the responsibility of the Peer Support Team if a session results in an employee needing further assistance?

    <p>Send the name of the employee to the EAP coordinator and direct the employee to set up a follow-up visit</p> Signup and view all the answers

    What should the FOO do if an employee is not returning to work after a Peer Support session?

    <p>Contact the employee’s immediate supervisor to advise the employee is not returning to work</p> Signup and view all the answers

    What is required for an employee to convert the time to CIL after seeking assistance from the EAP coordinator?

    <p>Clearance from EAP coordinator</p> Signup and view all the answers

    How should the notification be made to the EAP coordinator at the conclusion of the Peer Support session?

    <p>By phone and an email by Peer Support Leader</p> Signup and view all the answers

    Who is responsible for ensuring the completion of the casualty page within a reasonable time frame?

    <p>The Battalion Chief</p> Signup and view all the answers

    What does the Operational Captain need to do regarding Incident Reporting after a significant exposure to a stress event?

    <p>Complete the firefighter casualty page with 'Call-out performed for significant exposure to stress event'</p> Signup and view all the answers

    Who is responsible for coordinating the activation of the Peer Support session?

    <p>The FOO</p> Signup and view all the answers

    How should personnel participating in a Peer Support session be handled in terms of service status?

    <p>They should be placed out of service or CIL for the duration of the session</p> Signup and view all the answers

    When can call-outs occur after a critical incident?

    <p>As soon as possible after the incident</p> Signup and view all the answers

    What does the Operational Captain need to do regarding Incident Reporting after a significant exposure to a stress event?

    <p>Complete the firefighter casualty page with 'Call-out performed for significant exposure to stress event'</p> Signup and view all the answers

    What is required for an employee to convert the time to CIL after seeking assistance from the EAP coordinator?

    <p>Clearance from the EAP coordinator</p> Signup and view all the answers

    Who should be notified in case of a request for activation of the Peer Support Team during an incident?

    <p>The FOO</p> Signup and view all the answers

    Who is responsible for ensuring the completion of the casualty page within a reasonable time frame?

    <p>The Battalion Chief</p> Signup and view all the answers

    What should the Peer Support Team do if a call is made to the FOO regarding a 'potential call out' or 'questionable incident'?

    <p>Immediately start the call out process</p> Signup and view all the answers

    What is the responsibility of the Peer Support Team if a session results in an employee needing further assistance?

    <p>They should contact the EAP coordinator</p> Signup and view all the answers

    How should the notification be made to the EAP coordinator at the conclusion of the Peer Support session?

    <p>By phone and an email</p> Signup and view all the answers

    When can call-outs occur after a critical incident?

    <p>Immediately or up to 72 hours after the incident</p> Signup and view all the answers

    Who coordinates the activation of the Peer Support session?

    <p>Peer Support Leader</p> Signup and view all the answers

    How should the notification be made to the EAP coordinator at the conclusion of the Peer Support session?

    <p>The Peer Support Leader communicates with the EAP Coordinator</p> Signup and view all the answers

    What should the FOO do if an employee is not returning to work after a Peer Support session?

    <p>Contact the Peer Support Leader</p> Signup and view all the answers

    How can the Peer Support Team be activated if there's no time to notify the contacts?

    <p>The Officer in Charge (OIC) should notify Dispatch on the appropriate TAC channel</p> Signup and view all the answers

    What is the responsibility of the Peer Support Team if a session results in an employee needing further assistance?

    <p>Coordinate with the EAP Coordinator for further assistance</p> Signup and view all the answers

    Who should be notified in case of a request for activation of the Peer Support Team during an incident?

    <p>FOO and the supervisor</p> Signup and view all the answers

    What does the Operational Captain need to do regarding Incident Reporting after a significant exposure to a stress event?

    <p>Ensure the completion of the casualty page within a reasonable time frame</p> Signup and view all the answers

    What should the Peer Support Team do if a call is made to the FOO regarding a 'potential call out' or 'questionable incident'?

    <p>Contact the Officer in Charge (OIC) for further information</p> Signup and view all the answers

    What is required for an employee to convert the time to CIL after seeking assistance from the EAP coordinator?

    <p>The employee must complete the necessary paperwork</p> Signup and view all the answers

    Study Notes

    Peer Support Team Activation

    • Notify the Operational Captain or designated contact in case of a request for Peer Support Team activation during an incident
    • Call-outs can occur immediately after a critical incident, or within 24-48 hours, depending on the situation

    Peer Support Session Coordination

    • The Operational Captain coordinates the activation of the Peer Support session
    • If there's no time to notify contacts, the Peer Support Team can be activated through the FOO or EAP coordinator

    Peer Support Session Procedures

    • Personnel participating in a Peer Support session should be placed on administrative leave or modified duty
    • If a session results in an employee needing further assistance, the Peer Support Team is responsible for referring them to the EAP coordinator or other resources

    Incident Reporting and EAP Coordination

    • The Operational Captain is responsible for Incident Reporting after a significant exposure to a stress event
    • After a Peer Support session, the EAP coordinator should be notified, and the employee's time can be converted to Critical Incident Leave (CIL) with the coordinator's assistance
    • The casualty page must be completed within a reasonable time frame by the responsible personnel

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    Test your knowledge of critical incident peer support with this quiz. Explore the different types of call-outs, peer support sessions, and the role of a Peer Support Leader. See how well you understand the process of providing support to employees after critical incidents.

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