Employee Orientation and Development

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Questions and Answers

What does turnover refer to in an organization?

Employees retiring from the workforce

Employees changing departments

Employees being promoted within the company

Employees leaving the organization (correct)

Which of the following best describes retirement?

Changing careers entirely

The process of transitioning to a new job

Leaving the workforce to rely on savings or passive income (correct)

Being laid off by the employer

What is a potential reason for high turnover in the tourism industry?

Unpleasant working conditions and undesirable hours (correct)

Attractive promotional opportunities

Highly competitive job market

Pleasant working conditions

How can a company manage the turnover process effectively?

By understanding who is leaving and why Signup and view all the answers

Why is ongoing training important for both new and veteran employees?

It ensures consistent performance based on organizational values Signup and view all the answers

What can be a consequence of too much familiarity among employees?

Neglect and complacency affecting services Signup and view all the answers

Which type of training is conducted by external training organizations?

External training Signup and view all the answers

What is one primary goal of employee learning and development?

To enhance performance through skill improvement Signup and view all the answers

What is the primary message that sending employees to training programs conveys?

Employees' importance to the management Signup and view all the answers

Which type of need is most fundamentally addressed by employment?

Survival needs Signup and view all the answers

What factor is essential for tourism organizations to apply empowerment?

Services rendered are customized or personalized Signup and view all the answers

Why is motivation important for tourism staff?

It facilitates customer acceptance of new services Signup and view all the answers

Which of the following describes a characteristic of empowerment in tourism organizations?

Flexibility in adapting to changing business environments Signup and view all the answers

What is considered a recognition need in the workplace?

Receiving praise and acknowledgment for performance Signup and view all the answers

Why is the development of strong interpersonal skills important for employees in tourism organizations?

It fosters long-term connections with customers Signup and view all the answers

What should managers prioritize to create motivation among employees?

Understanding employees' needs Signup and view all the answers

What element is NOT associated with the effective empowerment of tourism organizations?

Integration of technology in service delivery Signup and view all the answers

What do social needs in the workplace pertain to?

A sense of belonging and community Signup and view all the answers

Which of the following best defines achievement needs?

Yearning to contribute and share expertise Signup and view all the answers

Which aspect does NOT contribute to the empowerment strategy in tourism services?

Short-lived customer engagement Signup and view all the answers

What is NOT a component of motivation in the workplace?

Creating competition among coworkers Signup and view all the answers

Which approach can help meet social needs within an organization?

Encouraging teamwork and communication Signup and view all the answers

How can management show appreciation for employees' performance?

Through public recognition and appreciation Signup and view all the answers

What is the primary benefit of financial rewards for employees?

They help employees acquire necessities and luxuries. Signup and view all the answers

Which of the following is considered a non-financial reward?

A certificate of recognition Signup and view all the answers

What distinguishes intrinsic rewards from extrinsic rewards?

Intrinsic rewards provide satisfaction but are intangible, while extrinsic rewards are tangible and performance-focused. Signup and view all the answers

Which of the following is an example of an intrinsic reward?

Being respected by colleagues Signup and view all the answers

What kind of rewards are on-the-spot rewards?

Rewards given spontaneously for exceeding job requirements Signup and view all the answers

Which of the following would likely not be considered an extrinsic reward?

Certificate of achievement Signup and view all the answers

The element of surprise in rewards is most closely associated with which type of reward?

On-the-spot rewards Signup and view all the answers

Financial rewards can include which of the following?

Bonuses for outstanding performance Signup and view all the answers

What is one of the main effects of intrinsic rewards on employees?

They enhance job satisfaction and emotional well-being. Signup and view all the answers

Why are financial rewards crucial for meeting employee needs?

They cater to basic survival and luxury needs of employees. Signup and view all the answers

What is one key requirement for employees to be effectively empowered?

They must receive thorough training in their areas of responsibility. Signup and view all the answers

How does employee empowerment ideally affect organizational commitment?

It increases commitment, prompting service-oriented citizenship. Signup and view all the answers

What role do incentives play in employee empowerment?

Incentives help reinforce the program's goals and clarify the value of appropriate empowerment use. Signup and view all the answers

What is implied about management's role in employee empowerment?

Management must trust empowered employees and allow them to make decisions. Signup and view all the answers

Why is measurement important in an empowerment program?

It provides a way to assess and understand decision outcomes. Signup and view all the answers

What can be a consequence of employees being uninterested in the company?

They may resist decision-making empowerment. Signup and view all the answers

What is a potential risk if employees are given empowerment without proper guidance?

Employees may become confused and make poor decisions. Signup and view all the answers

How does the treatment of employees relate to organizational authenticity?

Employees must receive treatment similar to what external customers expect. Signup and view all the answers

Which factor is crucial for effective employee empowerment?

Successful implementation through fundamental changes. Signup and view all the answers

What effect does successful employee empowerment have on service-oriented citizenship?

It promotes further service-oriented citizenship. Signup and view all the answers

Study Notes

Orientation

Orienting new employees about their job and the organization's culture is a critical step in the employee lifecycle.

Turnover and Retirement

Turnover refers to employees leaving the organization, either voluntarily or involuntarily.
Retirement is when an employee leaves the workforce and relies on savings or other income sources.
The tourism industry is known for high turnover due to difficult working conditions (hot kitchens) or undesirable hours (holidays, nights, and weekends).
Understanding the reasons behind turnover helps organizations manage it effectively.
Evaluating employee departures and successes provides insights into desired candidate qualifications.

Training and Development

Hiring skilled staff alone does not guarantee desired service outcomes.
New and experienced employees require training, learning, and development to perform their jobs effectively.
Employee learning and development aims to enhance capabilities, skills, and knowledge.
New employees require training to deliver consistent services based on organizational values.
Veteran employees need updates on company policies, practices, culture, and strategies.
Training can be conducted externally by specialized organizations or consultants.
Sending employees to training programs emphasizes the importance of service quality.

Motivating Employees

Motivated employees are essential for meeting customer expectations.
Motivation drives individuals to fulfill their needs and achieve their goals.
Managers should identify employee needs and create motivational and reward systems.

Needs

Survival Needs: Basic necessities like earning a living to pay for rent, food, and other essential expenses.
Social Needs: Feeling a sense of belonging in the workplace through formal and informal groups.
Recognition Needs: Seeking praise and attention from colleagues and superiors.
Achievement Needs: Desire to contribute expertise, feeling valuable to the organization, community, and customers.

Rewards

Financial Rewards: Wage increases, incentives, bonuses, company stocks, or commissions.
Non-Financial Rewards: Symbolic rewards that create lasting memories and satisfaction for employees (plaques, certificates, merchandise, travel incentives).
Intrinsic Rewards: Intangible rewards leading to job satisfaction (feeling valued, decision-making authority, competence growth).
Extrinsic Rewards: Tangible rewards given for excellent work (promotions, salary raises, commissions, bonuses).
On-the-Spot Rewards: Surprise rewards given to employees exceeding expectations (social media recognition, photos, treats, cash incentives, gift cards).

Employee Empowerment

Empowering employees involves delegating decision-making responsibility.
Sharing information and knowledge enables employees to understand and contribute to organizational performance.
Empowered employees have authority to make decisions affecting organizational outcomes and receive performance-based rewards.

Empowerment Implementation

Training: Employees need thorough understanding of their responsibilities for effective decision-making.
Willingness: Employees must be ready and committed to make decisions about their jobs.
Measurement: Setting goals and standards to assess decision outcomes and provide feedback.
Incentives: Rewards for successful performance to reinforce program goals and incentivize empowered decision-making.
Managerial Buy-in: Management must be willing to accept empowered employees, trust their decisions, and avoid interference.

Empowerment Effectiveness

Empowerment is most effective when services are customized, customer relationships are long-term, the business environment is dynamic, and employees possess strong interpersonal skills.

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Description

This quiz covers essential concepts about employee orientation, turnover, retirement, and training. Understanding these factors is crucial for managing workforce dynamics and improving organizational culture. Dive into the details of effective employee management practices.