Chapter 16
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Questions and Answers

According to content perspectives on motivation, which theory suggests a hierarchy of needs?

  • Expectancy Theory
  • Reinforcement Perspective
  • Equity Theory
  • ERG Theory (correct)

    • Process perspectives on motivation include which of the following theories?

  • Goal Setting (correct)
  • Two-Factor Approach
  • Job Enrichment
  • Equity Theory

    • Which approach can be used to heighten employee motivation by giving meaning to work through engagement?

  • Social Learning Theory
  • Acquired Needs
  • Job Characteristics Model
  • Empowerment and Engagement (correct)

    • Which theory emphasizes that individuals are motivated by the expected outcomes of their behavior?

    <p>Expectancy Theory</p> Signup and view all the answers

    What is the primary focus of motivation in bossless offices?

    <p>Individuals pledging to achieve specific objectives</p> Signup and view all the answers

    What is emphasized in the content theories of motivation?

    <p>Designing reward systems to meet people's needs</p> Signup and view all the answers

    What does Abraham Maslow's hierarchy of needs theory propose about motivation?

    <p>People are motivated by multiple needs in a hierarchical order</p> Signup and view all the answers

    What is the role of managers in motivating employees effectively?

    <p>Helping employees achieve intrinsic rewards from their work</p> Signup and view all the answers

    Which motivational approach does Quadrant 2 methods attempt to tap into?

    <p>Self-doubts or anxieties</p> Signup and view all the answers

    What did Meadow Office Interiors shift to from their wine gatherings and pizza events?

    <p>SnackMagic from Kitchen Stadium, Inc.</p> Signup and view all the answers

    What does Disney emphasize for high motivation and top performance?

    <p>Recognition, encouragement, and appreciation</p> Signup and view all the answers

    What happens to external rewards as motivational tools over time, according to the text?

    <p>They can lose their power</p> Signup and view all the answers

    What are intrinsic rewards?

    <p>Internal satisfactions and positive feelings received from performing an action</p> Signup and view all the answers

    Why do effective managers aim for people to receive both extrinsic and intrinsic rewards?

    <p>To meet varied employee needs</p> Signup and view all the answers

    What do Quadrants 3 and 4 in the model represent?

    <p>Positive approaches, using rewards and pleasure/growth to motivate people</p> Signup and view all the answers

    Why does Wegmans Food Markets regularly appear on Fortune's 'Best Places to Work' list?

    <p>Due to both extrinsic rewards and intrinsic rewards</p> Signup and view all the answers

    What is Menlo Innovations' approach to management?

    <p>Operating without traditional bosses and emphasizing autonomy and experimentation</p> Signup and view all the answers

    What is the mission of Menlo Innovations?

    <p>To end human suffering in the world as it relates to technology</p> Signup and view all the answers

    What did Sheridan emphasize about joyful workplaces and their impact on businesses?

    <p>Joyful workplaces lead to productive businesses, emphasizing the impact of unhappy workers on the bottom line</p> Signup and view all the answers

    How does employee motivation affect organizational performance and profits?

    <p>High employee motivation is linked to high organizational performance and profits</p> Signup and view all the answers

    Morning Star uses supervisors to motivate employees

    <p>False</p> Signup and view all the answers

    In bossless environments, individual rewards are replaced by shared achievement

    <p>True</p> Signup and view all the answers

    Bossless companies rely on peer teams to make hiring decisions, promotions, layoffs, and firings

    <p>True</p> Signup and view all the answers

    Hiring self-starters and team players is not important in a boss-free system

    <p>False</p> Signup and view all the answers

    Managers must learn to motivate in a different way in bossless environments

    <p>True</p> Signup and view all the answers

    Content theories emphasize the needs that motivate people and how managers can design reward systems to meet them

    <p>True</p> Signup and view all the answers

    Abraham Maslow's hierarchy of needs theory proposes that people are motivated by a single need in a hierarchical order

    <p>False</p> Signup and view all the answers

    Safety needs assumed priority for many people during the COVID-19 pandemic

    <p>True</p> Signup and view all the answers

    Fear tactics are encouraged by good managers as they improve employee commitment and performance in the long run

    <p>False</p> Signup and view all the answers

    Effective managers help employees achieve intrinsic rewards from their work

    <p>True</p> Signup and view all the answers

    Discuss the shift in motivational strategies for employees, as described in the text.

    <p>The shift in motivational strategies for employees is moving from higher pay to finding work meaningful and interesting. Employees are now motivated by goals, meaningful work, and shared achievement in bossless offices.</p> Signup and view all the answers

    Explain the role of managers in motivating employees in bossless environments.

    <p>In bossless environments, managers must create an environment where employees can be successful. They need to learn to motivate in a different way, help employees achieve intrinsic rewards from their work, and emphasize the needs that motivate people to design reward systems to meet them.</p> Signup and view all the answers

    How does Abraham Maslow's hierarchy of needs theory relate to motivation in the context of the COVID-19 pandemic?

    <p>Abraham Maslow's hierarchy of needs theory proposes that people are motivated by multiple needs in a hierarchical order, including physiological and safety needs. The theory suggests that safety needs assumed priority for many people during the COVID-19 pandemic, emphasizing the importance of addressing basic safety and security needs for motivation.</p> Signup and view all the answers

    Study Notes

    Employee Motivation and Joyful Workplaces

    • Cengage Learning reserves the right to remove content if rights restrictions require it.
    • The text includes a questionnaire about motivations for work tasks.
    • The company Menlo Innovations focuses on creating joyful workplaces for productive businesses.
    • Menlo Innovations operates without traditional bosses and emphasizes autonomy and experimentation.
    • The company's software programmers work in pairs and are encouraged to make mistakes as a way to learn.
    • Menlo's mission is to "end human suffering in the world as it relates to technology."
    • Sheridan advises that joyful workplaces lead to productive businesses, emphasizing the impact of unhappy workers on the bottom line.
    • Unhappy, disengaged workers affect the bottom line, and creating a workplace where employees feel valued is crucial.
    • 79% of people who quit their jobs cited a lack of appreciation as a major reason for leaving.
    • Employee motivation affects productivity, and managers play a crucial role in channeling motivation towards organizational goals.
    • High employee motivation is linked to high organizational performance and profits.
    • Managers are responsible for finding the right combination of motivational techniques and rewards to satisfy employee needs and encourage great work performance.

    Motivating Employees and Bossless Offices

    • The way employees are motivated is changing, shifting from higher pay to finding work meaningful and interesting
    • At tomato-processor Morning Star, goals are used for motivation instead of supervisors, with individuals pledging to achieve specific objectives
    • In bossless environments, achievement is tied to the team, and individual rewards are replaced by shared achievement
    • In bossless companies, peer teams make hiring decisions, promotions, layoffs, and firings
    • Hiring self-starters and team players is vital in a boss-free system
    • Managers must learn to motivate in a different way, creating an environment where employees can be successful
    • Motivation is the arousal of enthusiasm and persistence to pursue a certain course of action, and behaviors are motivated by intrinsic and extrinsic rewards
    • Effective managers help employees achieve intrinsic rewards from their work
    • Content theories emphasize the needs that motivate people and how managers can design reward systems to meet them
    • Abraham Maslow's hierarchy of needs theory proposes that people are motivated by multiple needs in a hierarchical order, including physiological and safety needs
    • Safety needs assumed priority for many people during the COVID-19 pandemic
    • Fear tactics are avoided by good managers as they damage employee commitment and performance in the long run

    Motivating Employees and Bossless Offices

    • The way employees are motivated is changing, shifting from higher pay to finding work meaningful and interesting
    • At tomato-processor Morning Star, goals are used for motivation instead of supervisors, with individuals pledging to achieve specific objectives
    • In bossless environments, achievement is tied to the team, and individual rewards are replaced by shared achievement
    • In bossless companies, peer teams make hiring decisions, promotions, layoffs, and firings
    • Hiring self-starters and team players is vital in a boss-free system
    • Managers must learn to motivate in a different way, creating an environment where employees can be successful
    • Motivation is the arousal of enthusiasm and persistence to pursue a certain course of action, and behaviors are motivated by intrinsic and extrinsic rewards
    • Effective managers help employees achieve intrinsic rewards from their work
    • Content theories emphasize the needs that motivate people and how managers can design reward systems to meet them
    • Abraham Maslow's hierarchy of needs theory proposes that people are motivated by multiple needs in a hierarchical order, including physiological and safety needs
    • Safety needs assumed priority for many people during the COVID-19 pandemic
    • Fear tactics are avoided by good managers as they damage employee commitment and performance in the long run

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    Take the Employee Motivation and Joyful Workplaces quiz to test your knowledge on how to create a positive work environment and motivate employees. Explore the impact of joyful workplaces on productivity and learn about the role of managers in channeling motivation towards organizational goals.

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