Employee Motivation and Work Behaviors
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Questions and Answers

What is the main premise of equity theory regarding employee satisfaction?

  • Employees find satisfaction primarily through positive incentives.
  • Employees are satisfied if they receive stock options.
  • Employees are satisfied when their ratio of effort to reward is similar to that of others. (correct)
  • Employees are satisfied when their outputs exceed their inputs.
  • Which factor in expectancy theory relates to the perceived relationship between effort and outcome?

  • Outcome
  • Valence
  • Expectancy (correct)
  • Instrumentality
  • What does the concept of 'inputs' in equity theory refer to?

  • The financial compensation offered to employees.
  • The benefits employees receive from their jobs.
  • The elements that employees contribute to their jobs. (correct)
  • The overall job satisfaction of employees.
  • How does organizational justice influence employee motivation according to the discussed theories?

    <p>By creating a perception of fairness among employees. (A)</p> Signup and view all the answers

    In expectancy theory, what does 'valence' refer to?

    <p>The importance an employee places on the outcomes of their performance. (A)</p> Signup and view all the answers

    What does the Premack Principle highlight regarding reinforcement?

    <p>Reinforcement varies both within and between individuals. (C)</p> Signup and view all the answers

    Which of the following is NOT a type of financial incentive?

    <p>Travel awards (A)</p> Signup and view all the answers

    What is the primary purpose of group incentive plans?

    <p>To reward collective success or failure. (C)</p> Signup and view all the answers

    Which of the following describes 'gainsharing'?

    <p>A group incentive system tied to productivity improvements. (A)</p> Signup and view all the answers

    What internal factor primarily drives an employee to action?

    <p>Personality traits (C)</p> Signup and view all the answers

    What is the main feature of 'pay for performance' systems?

    <p>Remuneration correlates directly with productivity levels. (B)</p> Signup and view all the answers

    Which personality dimension is considered the best predictor of work performance?

    <p>Conscientiousness (C)</p> Signup and view all the answers

    Which of the following is an example of social recognition?

    <p>Personal attention and expressions of appreciation. (A)</p> Signup and view all the answers

    Which of the following is NOT a factor that can enhance employee motivation?

    <p>Perceiving unfair treatment (C)</p> Signup and view all the answers

    What distinguishes merit pay from other incentive plans?

    <p>It is focused on individual effort and performance appraisal scores. (B)</p> Signup and view all the answers

    Which characteristic is most associated with an individual's tendency for intrinsic motivation?

    <p>Self-esteem level (C)</p> Signup and view all the answers

    What is the essence of an individual's reinforcement hierarchy?

    <p>A sequence of preferred rewards for that individual. (B)</p> Signup and view all the answers

    Which of the following factors can help measure employees' motivation levels?

    <p>Self-reported motivation surveys (B)</p> Signup and view all the answers

    What is one of the four individual differences most related to work motivation?

    <p>Intrinsic motivation tendency (C)</p> Signup and view all the answers

    Which behavior exemplifies organizational citizenship behaviors (OCBs)?

    <p>Helping colleagues without being asked (A)</p> Signup and view all the answers

    Which dimension of personality is most correlated with the number of promotions received?

    <p>Extraversion (B)</p> Signup and view all the answers

    What is the primary focus of operant conditioning in terms of behavior?

    <p>Learning to behave to achieve favorable outcomes (A)</p> Signup and view all the answers

    Which factor is crucial for the effectiveness of incentive programs according to the research?

    <p>Timing of the incentive (C)</p> Signup and view all the answers

    What was the outcome of the intervention where daily feedback and weekly monetary reinforcement were provided to a roofing crew?

    <p>64% reduction in labor costs and 80% improvement in safety (D)</p> Signup and view all the answers

    How did the 'World Series of Quality Control' at a package delivery company motivate employees?

    <p>Through competitive team performance metrics and rewards (D)</p> Signup and view all the answers

    What is the implication of the contingency of consequences in incentive programs?

    <p>Employees should understand what behaviors lead to rewards or punishments (B)</p> Signup and view all the answers

    Which method contributed to an 81% reduction in injuries at a petroleum refinery?

    <p>Employee involvement, feedback, and recognition (D)</p> Signup and view all the answers

    What type of incentive is suggested to be essential for motivating productive work behavior?

    <p>Type of incentive used (B)</p> Signup and view all the answers

    What effect does a delayed incentive have on performance according to the research?

    <p>It hinders the effectiveness of the performance improvement (B)</p> Signup and view all the answers

    What are the two main factors in Herzberg’s needs theory related to job satisfaction?

    <p>Hygiene factors and Motivators (C)</p> Signup and view all the answers

    Which of the following is NOT a characteristic of a properly set SMART goal?

    <p>Imprecise (B)</p> Signup and view all the answers

    In the context of goal-setting, what does the 'R' in SMART stand for?

    <p>Relevant (C)</p> Signup and view all the answers

    What is the purpose of making goals measurable?

    <p>To allow performance tracking and assessment (B)</p> Signup and view all the answers

    Which of the following best describes a goal that is difficult but attainable?

    <p>Setting a goal to print 5,000 pages when the current capability is 4,500 (D)</p> Signup and view all the answers

    Why is it important for goals to have a time frame?

    <p>To create urgency for completing tasks (D)</p> Signup and view all the answers

    Which type of goal would be considered inappropriate for a landfill worker?

    <p>Enhancing public speaking skills (D)</p> Signup and view all the answers

    What is an example of a specific goal?

    <p>I will complete the installation of new software by next month (C)</p> Signup and view all the answers

    What are the three primary outcomes that employees desire from their jobs according to Hackman and Oldham's theory?

    <p>Meaningfulness, autonomy, feedback (C)</p> Signup and view all the answers

    Which need is NOT part of Maslow's hierarchy?

    <p>Transcendence needs (D)</p> Signup and view all the answers

    What theory describes three levels of satisfaction: existence, relatedness, and growth?

    <p>ERG theory (B)</p> Signup and view all the answers

    According to the job characteristics theory, how does a discrepancy between job outcomes and employee needs affect motivation?

    <p>It decreases motivation and satisfaction (B)</p> Signup and view all the answers

    Which of the following are considered basic biological needs in Maslow's hierarchy?

    <p>Survival needs such as food, air, and water (B)</p> Signup and view all the answers

    What does the term 'autonomy' refer to in the context of job characteristics theory?

    <p>Control over one's work and decision-making (C)</p> Signup and view all the answers

    In Maslow's hierarchy, what do 'ego needs' pertain to?

    <p>The need for recognition and success (C)</p> Signup and view all the answers

    What can lead to low levels of motivation and job satisfaction according to the needs, values, and wants framework?

    <p>Discrepancy between an employee’s needs and what the job offers (D)</p> Signup and view all the answers

    Flashcards

    Employee Motivation

    The internal drive and external factors that encourage employee actions.

    Motivation Predictors

    Factors like personality, expectations, values, goals, feedback, rewards, fairness, and coworker motivation influence employee motivation.

    Personality (Motivation)

    Individual differences in personality, including conscientiousness, stability, and extraversion, relate to work performance and motivation.

    Conscientiousness

    A personality trait associated with high work performance and organizational citizenship behavior (OCBs).

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    Self-Esteem (Work)

    A person's view of their worth as an individual, impacting motivation and behavior.

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    Organizational Citizenship Behaviors (OCBs)

    Actions not directly part of the job that improve the work environment (e.g., helping colleagues).

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    Intrinsic Motivation

    Motivation driven by internal factors such as enjoyment and interest.

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    Need for Achievement

    A personality trait that drives employees to seek accomplishment and success.

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    Job Characteristics Theory

    A theory that suggests job satisfaction depends on how well job characteristics meet employee needs.

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    Meaningful work

    Work that employees find important and valuable.

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    Autonomy

    Employee control over their work and how they perform it.

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    Feedback

    Information about the effects of work.

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    Maslow's Hierarchy of Needs

    A theory of human needs ranked from basic survival to self-actualization.

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    ERG Theory

    A theory that organizes employee needs into existence, relatedness, and growth.

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    Two-Factor Theory

    A theory that suggests two sets of factors affect job satisfaction (motivators and hygiene factors).

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    Needs Theory

    A theory that job satisfaction depends on employee's needs.

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    Hygiene Factors (Herzberg)

    Job-related elements not directly involved in the job itself, but contributing to job satisfaction when present and dissatisfaction when absent.

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    Motivators (Herzberg)

    Job elements directly related to the employee's duties, contributing to job satisfaction when present.

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    Goal Setting

    Increasing performance by assigning specific targets to employees.

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    SMART Goals

    Goals that are Specific, Measurable, Attainable, Relevant, and Timely.

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    Specific Goals

    Concrete and well-defined goals, providing clear direction.

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    Measurable Goals

    Goals that can be assessed quantitatively; track progress and success.

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    Attainable Goals

    Goals that are challenging but realistic and achievable by the employee.

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    Relevant Goals

    Goals aligned with the employee's tasks and the overall company objectives.

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    Stock Options

    A group incentive where employees can buy company stock at a fixed price in the future, usually at the price when the options were granted.

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    Equity Theory

    This theory suggests that employees feel satisfied if their effort-to-reward ratio matches that of their peers. It examines how fair employees perceive their compensation and contributions.

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    Inputs (Equity Theory)

    In Equity Theory, 'inputs' are the contributions employees make to their jobs, like skills, effort, time, and loyalty.

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    Outputs (Equity Theory)

    The rewards employees receive from their jobs, such as salary, benefits, recognition, and promotions.

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    Expectancy Theory

    This theory says motivation depends on three factors: whether effort leads to performance, if performance gets rewarded, and if the reward is valuable.

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    Operant Conditioning

    Learning through rewards and punishments. People learn to repeat behaviors that lead to positive outcomes and avoid actions that result in negative consequences.

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    Incentive Programs

    Programs aimed at motivating employees by offering rewards for specific behaviors or performance levels.

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    Timing of Incentives

    Rewards or punishments are most effective when delivered immediately after a behavior occurs. Delays can hinder their effectiveness.

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    Contingency of Consequences

    Clear connection between actions and their outcomes. Employees need to understand which behaviors lead to rewards or punishments.

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    Type of Incentive

    The nature of the reward or punishment matters. Incentives should be relevant and appealing to the employee.

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    Example: Customer Service Improvement

    Using task clarification, goal setting, feedback, and rewards, a medical clinic achieved a significant increase in customer service employee behavior like using proper greetings and friendly tones.

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    Example: Injury Reduction

    A petroleum refinery successfully decreased injuries by 81% through employee involvement, feedback, and recognition.

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    Example: Roofing Crew Efficiency

    Providing daily feedback and weekly monetary reinforcement to a roofing crew resulted in a substantial labor cost reduction and safety improvements.

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    Premack Principle

    The concept that reinforcement is relative, meaning different things motivate different individuals.

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    Reinforcement Hierarchy

    A list that ranks the effectiveness of different rewards for a specific person.

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    Financial Incentives

    Motivational tools that use money, such as bonuses or pay increases, to encourage better performance.

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    Recognition

    Non-financial rewards that show appreciation, like public praise or awards.

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    Pay for Performance

    A system where employees are paid based on their individual output.

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    Merit Pay

    Performance-based bonuses awarded according to performance reviews.

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    Profit Sharing

    A group incentive that gives employees a portion of the company's profits.

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    Gainsharing

    A group incentive system where bonuses are awarded based on productivity improvements.

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    Study Notes

    Employee Motivation

    • Employee motivation is driven by internal forces and external factors that encourage action.
    • Ability and skills are key for properly performing a role.
    • Motivation is essential for workers to perform their roles effectively and appropriately.

    Work Behaviors Implying Motivation

    • High performance level is indicated by excellent supervisor ratings, high productivity, high quality, and low levels of wasted materials.
    • Exemplary attendance, and arriving to work early and staying late are also signs of motivation.
    • Volunteering for extra duties, and helping coworkers are examples of organizational citizenship behaviors.
    • Employee development, taking part in training, and accepting feedback shows self-improvement efforts.

    Theories Relating to Motivation

    • Employee motivation is improved when personalities tend to favor motivation, expectations are met, jobs and organizations respect values, achievable goals are set, feedback is given, and goals are achieved with reward and fair treatment from coworkers.

    Employee Predisposition to Motivation

    • Psychologists have identified that some employees tend to be more motivated than others from the start of their employment careers.
    • Psychological traits associated with employee work motivation include personality, self-esteem, intrinsic motivation tendency, and need for achievement.

    Personality

    • Organizational citizenship behavior (OCB), a form of positive work behavior, can be influenced by openness to experience, conscientiousness, extraversion, agreeableness, and stability traits.
    • Conscientiousness is found most related to work performance, organization citizenship behavior and academic performance.
    • Stability is correlated with salary and goal setting.
    • Extraversion is most highly correlated with the number of promotions received.

    Self-Esteem

    • Chronic self-esteem is the positive or negative way in which someone views himself or herself in general.
    • Self-esteem can be situational depending on the circumstances.
    • Socially influenced self-esteem is the positive or negative way in which a person views himself or herself based on the expectations or opinions of others.

    Employee Motivation Theories

    • Consistency theory is Korman's theory suggesting that employees will be motivated based on and consistent with their self-esteem levels.
    • Self-fulfilling prophecy implies that people tend to behave according to their own self-image.
    • The Galatea effect is when high self-expectations result in better performance in employees.
    • The Pygmalion effect or Rosenthal effect suggests that if people believe something to be true, they will act in a way that corresponds or is consistent with that belief.
    • The Golem effect involves negative expectations causing a decrease in employee performance.

    Intrinsic Versus Extrinsic Motivation

    • Intrinsic motivation is work motivation in the absence of external factors such as pay, promotion in addition to coworkers.
    • Extrinsic motivators include non-personal factors like pay, coworkers, and opportunities for advancement.
    • The Work Preference Inventory (WPI) is a measurement to determine the orientation of an individual toward intrinsic versus extrinsic motivation.
    • Need for achievement is the extent to which a person desires to be successful.
    • Need for affiliation is the extent to which a person wants to be around others.
    • Need for power is the extent to which a person desires control over other people.
    • Maslow's needs hierarchy identifies five needs: biological, safety, social, ego, and self-actualization.
    • Alderfer proposes the ERG theory with three levels: existence, relatedness, and growth needs.
    • Herzberg's two-factor theory proposes two factors influencing employee job satisfaction: hygiene factors and motivators.
    • Hygiene factors are elements related to jobs but external to the job, while motivators are elements related to the job itself.

    Employee Achievable Goals

    • Goal setting is a method of performance improvement focused on specific performance goals.
    • SMART goals represent Specific, Measurable, Attainable, Relevant, and Timely requirements.
    • Proper goal setting demands concrete and detailed goals (specific).
    • Goals must be measurable and capable of statistical quantification (measurable).
    • Attainable goals are those attainable for employees (attainable).
    • Goals should be relevant to the responsibilities and context of the worker (relevant).
    • Setting timely goals implies specific timelines for job completions (timely).

    Employee Rewards for Goal Achievement

    • Operant conditioning concerns how humans react based on favorable or unfavorable outcomes from their behavior.
    • Reward systems affect motivation and performance as researched and demonstrated by various studies.

    Meeting Employee's Values and Expectations

    • Job expectations can significantly affect an employee's motivation and satisfaction when there is a major discrepancy between what an employee expects and what they experience in reality.
    • Providing realistic job previews (RJP) in recruitment and hiring is a method for job applicants to know both the positive and negative aspects of a job.

    Job Characteristics Theory

    • Hackman and Oldham's theory suggests that job characteristics affect satisfaction levels depending on worker needs.
    • Meaningful work, autonomy, and feedback are required for effective job performance and increased employee motivation.

    Needs, Values, and Wants

    • Discrepancies between personal needs, values, and wants and what a job offers can lead to low levels of motivation and satisfaction.
    • Maslow's needs hierarchy, ERG theory, and two-factor theory focus on employee needs and values.

    Motivation Hierarchy

    • Maslow's Hierarchy of Needs identifies basic biological needs (e.g., food, air, water), safety needs (e.g., security, stability), social needs (e.g., interacting with others), ego needs (e.g., recognition, success), and self-actualization needs (e.g., realizing one's potential) as a hierarchy of importance for employee satisfaction.
    • Alderfer's ERG theory has 3 needs: existence, relatedness, and growth.
    • Herzberg's two-factor theory involves hygiene factors and motivators.

    Fairness of Reward Systems (Equity)

    • Equity theory suggests employee satisfaction occurs when the ratio of effort to reward is similar to that of other employees.
    • Input refers to elements employees put into their jobs, output are the results employees get, an input-output ratio is calculated to determine if the employee believes the compensation received is fair, and organizational justice implies that employees view the reward system fairly.

    Expectancy Theory

    • Vroom's expectancy theory suggests motivation is affected by expectancy, instrumentality, and valence.
    • Expectancy is the relationship between the employee's effort and the outcome.
    • Instrumentality is the connection between performance and consequences.
    • Valence is the employee's value for a possible consequence.

    Reference

    • Aamodt, M. G. Industrial/Organizational Psychology. 8th Edition. (This is a potential reference. The original text did not provide specifics beyond the title).

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