Employee Engagement and Motivation Strategies

What is the first part of motivation focused on?

Which motivation factor is specifically mentioned as something employees can be recognized for?

What strategy is used to engage employees in the solution process?

How does the organization determine what motivates its employees?

What role does recognition play in employee motivation?

Which of the following is NOT mentioned as a method to enhance morale?

What is suggested as a way to help employees visualize success?

What type of recognition was given to call center members when they used specific words they were working on?

Motivation Strategies

Morale-building activities include shout-outs, holiday potlucks, breakfast bagels/donuts, birthday celebrations, anniversary recognitions, and occasional lunches/spa days
Motivation is viewed in two parts: morale and influencing staff
Discovering staff motivations involves a questionnaire to understand their drivers
Key motivators include money, recognition, personal satisfaction, job security, and challenges
Recognition methods are important (example: Patricia Story)

Employee Engagement

Engage employees in problem-solving and encourage creativity and challenges
Listen to employee concerns and pain points to address them
Illustrate clear goals and help team members visualize success (e.g., Call Centre focus groups, naming, reward systems)
Involve employees in goal-setting (e.g., including what's in it for them, e.g. "WORDS" Call Center and OPS)
Recognize accomplishments (e.g., member uses a positive team word in staff meetings, earning points)
Identify effective engagement through observation (laughter, teamwork, excitement, buy-in, meeting goals, positive language)

Avoiding Backfiring

Overpromising and under-delivering negatively affects motivation
Focus on controlling what's controllable and encourage positive outcomes for others

Explore effective motivation strategies and employee engagement techniques. This quiz covers morale-building activities, key motivators, and the importance of recognition in the workplace. Learn how to involve employees in problem-solving and goal-setting for a more motivated team.