Podcast
Questions and Answers
What is the first part of motivation focused on?
What is the first part of motivation focused on?
- Providing financial incentives
- Creating a competitive work environment
- Understanding individual goals
- Building morale through fun activities (correct)
Which motivation factor is specifically mentioned as something employees can be recognized for?
Which motivation factor is specifically mentioned as something employees can be recognized for?
- Money
- Job Security
- Personal Satisfaction
- All of the above (correct)
What strategy is used to engage employees in the solution process?
What strategy is used to engage employees in the solution process?
- Setting strict deadlines
- Organizing team-building events
- Providing financial rewards
- Encouraging creativity and open discussion (correct)
How does the organization determine what motivates its employees?
How does the organization determine what motivates its employees?
What role does recognition play in employee motivation?
What role does recognition play in employee motivation?
Which of the following is NOT mentioned as a method to enhance morale?
Which of the following is NOT mentioned as a method to enhance morale?
What is suggested as a way to help employees visualize success?
What is suggested as a way to help employees visualize success?
What type of recognition was given to call center members when they used specific words they were working on?
What type of recognition was given to call center members when they used specific words they were working on?
Flashcards
Morale Motivation
Morale Motivation
Building positive feelings in the team using quick boosts like shout outs, celebrations and social events.
Motivational Factors
Motivational Factors
Understanding what drives employees to perform their best; it involves questioning employees to identify personal needs, like money, recognition, satisfaction, security and challenges.
Employee Recognition Methods
Employee Recognition Methods
Different ways employees prefer to be appreciated or recognized; methods are not all the same for everyone.
Creating a Thriving Environment
Creating a Thriving Environment
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Employee Engagement in Solutions
Employee Engagement in Solutions
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Addressing Challenges and Pain Points
Addressing Challenges and Pain Points
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Clear Picture of Goals
Clear Picture of Goals
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Employee Participation in Goal Setting
Employee Participation in Goal Setting
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Study Notes
Motivation Strategies
- Morale-building activities include shout-outs, holiday potlucks, breakfast bagels/donuts, birthday celebrations, anniversary recognitions, and occasional lunches/spa days
- Motivation is viewed in two parts: morale and influencing staff
- Discovering staff motivations involves a questionnaire to understand their drivers
- Key motivators include money, recognition, personal satisfaction, job security, and challenges
- Recognition methods are important (example: Patricia Story)
Employee Engagement
- Engage employees in problem-solving and encourage creativity and challenges
- Listen to employee concerns and pain points to address them
- Illustrate clear goals and help team members visualize success (e.g., Call Centre focus groups, naming, reward systems)
- Involve employees in goal-setting (e.g., including what's in it for them, e.g. "WORDS" Call Center and OPS)
- Recognize accomplishments (e.g., member uses a positive team word in staff meetings, earning points)
- Identify effective engagement through observation (laughter, teamwork, excitement, buy-in, meeting goals, positive language)
Avoiding Backfiring
- Overpromising and under-delivering negatively affects motivation
- Focus on controlling what's controllable and encourage positive outcomes for others
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