Podcast
Questions and Answers
What is the role of HR in employee engagement?
What is the role of HR in employee engagement?
What are the stages of employee engagement?
What are the stages of employee engagement?
What is the state of an engaged employee according to the text?
What is the state of an engaged employee according to the text?
How is employee engagement measured?
How is employee engagement measured?
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What is the role of HR in promoting employee engagement?
What is the role of HR in promoting employee engagement?
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What are the stages of employee engagement according to the text?
What are the stages of employee engagement according to the text?
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What are some myths about employee engagement mentioned in the text?
What are some myths about employee engagement mentioned in the text?
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How is employee engagement measured according to the text?
How is employee engagement measured according to the text?
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What is the purpose of performance appraisal?
What is the purpose of performance appraisal?
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What factors are considered in employee performance appraisal?
What factors are considered in employee performance appraisal?
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What is included in the performance appraisal process?
What is included in the performance appraisal process?
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What does the annual performance appraisal cycle involve?
What does the annual performance appraisal cycle involve?
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Which performance appraisal method assumes that 10% of employees are excellent, 20% above average, 40% average, 20% below average, and 10% poor in performance?
Which performance appraisal method assumes that 10% of employees are excellent, 20% above average, 40% average, 20% below average, and 10% poor in performance?
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Which performance appraisal method involves assessing employees' competences for higher responsibilities through social/informal events, tests, and exercises?
Which performance appraisal method involves assessing employees' competences for higher responsibilities through social/informal events, tests, and exercises?
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Which performance appraisal method combines rating scale and critical incidents method?
Which performance appraisal method combines rating scale and critical incidents method?
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Which performance appraisal method focuses on critical behaviors of employees that make all the difference between effective and non-effective job performance?
Which performance appraisal method focuses on critical behaviors of employees that make all the difference between effective and non-effective job performance?
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Which performance appraisal method involves the rater's overall impression on certain parameters of an employee's job performance?
Which performance appraisal method involves the rater's overall impression on certain parameters of an employee's job performance?
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'Management by Objectives' aims to create empowered employees with clarity of roles and responsibilities by setting:
'Management by Objectives' aims to create empowered employees with clarity of roles and responsibilities by setting:
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What is the purpose of '360-degree feedback' method in performance appraisal?
What is the purpose of '360-degree feedback' method in performance appraisal?
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What is a common problem faced in performance appraisal related to the tendency to rate all employees as either very high or very low performers?
What is a common problem faced in performance appraisal related to the tendency to rate all employees as either very high or very low performers?
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What are the factors considered in the performance appraisal process?
What are the factors considered in the performance appraisal process?
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What is the importance of performance appraisal from an organization's perspective?
What is the importance of performance appraisal from an organization's perspective?
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What does the annual performance appraisal cycle involve?
What does the annual performance appraisal cycle involve?
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What is included in the performance appraisal process?
What is included in the performance appraisal process?
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Which performance appraisal method involves the rater's overall impression on certain parameters of an employee's job performance?
Which performance appraisal method involves the rater's overall impression on certain parameters of an employee's job performance?
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What are the integral components of the '360-degree feedback' method in performance appraisal?
What are the integral components of the '360-degree feedback' method in performance appraisal?
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Which modern performance appraisal method assesses employees' competences for higher responsibilities through social/informal events, tests and exercises?
Which modern performance appraisal method assesses employees' competences for higher responsibilities through social/informal events, tests and exercises?
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What is the purpose of the 'Management by Objectives' method in performance appraisal?
What is the purpose of the 'Management by Objectives' method in performance appraisal?
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'SMART Goals' in the context of performance appraisal stand for:
'SMART Goals' in the context of performance appraisal stand for:
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What is a common problem faced in performance appraisal related to the tendency to rate all employees as either very high or very low performers?
What is a common problem faced in performance appraisal related to the tendency to rate all employees as either very high or very low performers?
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Which performance appraisal method assumes that 10% of employees are excellent, 20% above average, 40% average, 20% below average and 10% poor in performance?
Which performance appraisal method assumes that 10% of employees are excellent, 20% above average, 40% average, 20% below average and 10% poor in performance?
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What is the focus of the Critical Incident method in performance appraisal?
What is the focus of the Critical Incident method in performance appraisal?
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What does employee welfare encompass?
What does employee welfare encompass?
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Which of the following is considered a worker's health service?
Which of the following is considered a worker's health service?
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What are included in conveniences for employees at the workplace?
What are included in conveniences for employees at the workplace?
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What does economic services for workers include?
What does economic services for workers include?
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What is included in the worker's health services as part of employee welfare?
What is included in the worker's health services as part of employee welfare?
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Which of the following is considered an economic service for workers as part of employee welfare?
Which of the following is considered an economic service for workers as part of employee welfare?
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What conveniences are included in the workplace welfare measures mentioned in the text?
What conveniences are included in the workplace welfare measures mentioned in the text?
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What does compensation administration encompass?
What does compensation administration encompass?
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What are the external factors affecting compensation?
What are the external factors affecting compensation?
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What is the purpose of stock options in compensation?
What is the purpose of stock options in compensation?
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What is the basis for commission payments in compensation?
What is the basis for commission payments in compensation?
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What are examples of perquisites mentioned in the text?
What are examples of perquisites mentioned in the text?
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What is covered under the 'cost to company' concept mentioned in the text?
What is covered under the 'cost to company' concept mentioned in the text?
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What are examples of long-term security benefits mentioned in the text?
What are examples of long-term security benefits mentioned in the text?
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What is covered under the 'cost to company' concept mentioned in the text?
What is covered under the 'cost to company' concept mentioned in the text?
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What are examples of perquisites mentioned in the text?
What are examples of perquisites mentioned in the text?
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What does employee engagement and retention depend on according to the text?
What does employee engagement and retention depend on according to the text?
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What are the external factors affecting compensation?
What are the external factors affecting compensation?
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What is the basis for commission payments in compensation?
What is the basis for commission payments in compensation?
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What is the purpose of stock options in compensation?
What is the purpose of stock options in compensation?
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What are the various components of compensation mentioned in the text?
What are the various components of compensation mentioned in the text?
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What are the common methods of involuntary separation mentioned in the text?
What are the common methods of involuntary separation mentioned in the text?
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At what age does retirement typically occur as per company policy?
At what age does retirement typically occur as per company policy?
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What is the reason for layoff as mentioned in the text?
What is the reason for layoff as mentioned in the text?
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What benefits does an employee get on retirement as mentioned in the text?
What benefits does an employee get on retirement as mentioned in the text?
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What is the compensation entitled in case of retrenchment as per the Industrial Disputes Act, 1947?
What is the compensation entitled in case of retrenchment as per the Industrial Disputes Act, 1947?
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What is the purpose of exit interview in the separation process?
What is the purpose of exit interview in the separation process?
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How can attrition rate be minimized according to the text?
How can attrition rate be minimized according to the text?
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What is the focus of succession planning for senior management according to the text?
What is the focus of succession planning for senior management according to the text?
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What is the impact of career planning according to the text?
What is the impact of career planning according to the text?
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What is the purpose of internal V.R.S. according to the text?
What is the purpose of internal V.R.S. according to the text?
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What does downsizing refer to according to the text?
What does downsizing refer to according to the text?
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What entitlement is specified during period of layoff as per the Industrial Disputes Act, 1947?
What entitlement is specified during period of layoff as per the Industrial Disputes Act, 1947?
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What is the compensation entitled in case of retrenchment as per the Industrial Disputes Act, 1947?
What is the compensation entitled in case of retrenchment as per the Industrial Disputes Act, 1947?
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What is the focus of Succession Planning for senior management?
What is the focus of Succession Planning for senior management?
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What is the primary purpose of an exit interview in the separation process?
What is the primary purpose of an exit interview in the separation process?
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What does career planning encompass according to the text?
What does career planning encompass according to the text?
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What is the primary method used to reduce surplus labor due to excessive staff?
What is the primary method used to reduce surplus labor due to excessive staff?
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How can attrition rate be minimized according to the text?
How can attrition rate be minimized according to the text?
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What does downsizing refer to according to the text?
What does downsizing refer to according to the text?
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What are the key components involved in employee career development according to the text?
What are the key components involved in employee career development according to the text?
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What is the age of retirement as per company policy?
What is the age of retirement as per company policy?
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What are the common methods of involuntary separation mentioned in the text?
What are the common methods of involuntary separation mentioned in the text?
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What benefits does an employee receive on retirement?
What benefits does an employee receive on retirement?
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What could be a reason for involuntary separation according to the text?
What could be a reason for involuntary separation according to the text?
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What does HRIS stand for?
What does HRIS stand for?
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Which area of HR is benefitted by HRIS in terms of automating the payroll process?
Which area of HR is benefitted by HRIS in terms of automating the payroll process?
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What are the three types of e-HRM using HRIS mentioned in the text?
What are the three types of e-HRM using HRIS mentioned in the text?
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What is one of the main activities that could be performed online through e-HRM using HRIS?
What is one of the main activities that could be performed online through e-HRM using HRIS?
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What are the main areas of HR benefitted by HRIS, as mentioned in the text?
What are the main areas of HR benefitted by HRIS, as mentioned in the text?
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What is the process of implementing HRIS as per the text?
What is the process of implementing HRIS as per the text?
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What are the three types of e-HRM using HRIS mentioned in the text?
What are the three types of e-HRM using HRIS mentioned in the text?
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What activities could be performed online through e-HRM using HRIS according to the text?
What activities could be performed online through e-HRM using HRIS according to the text?
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What does HRIS automate in the payroll process?
What does HRIS automate in the payroll process?
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What is the main focus of e-HRM using HRIS?
What is the main focus of e-HRM using HRIS?
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What is the purpose of employee benefits in relation to HRIS?
What is the purpose of employee benefits in relation to HRIS?
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What are the three types of e-HRM using HRIS mentioned in the text?
What are the three types of e-HRM using HRIS mentioned in the text?
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What does Quality of Work Life (QWL) primarily focus on?
What does Quality of Work Life (QWL) primarily focus on?
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What are the causes of workplace violence as mentioned in the text?
What are the causes of workplace violence as mentioned in the text?
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Which of the following is an example of workplace violence according to the text?
Which of the following is an example of workplace violence according to the text?
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What are the possible consequences of workplace violence mentioned in the text?
What are the possible consequences of workplace violence mentioned in the text?
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What is a measure to minimize workplace violence mentioned in the text?
What is a measure to minimize workplace violence mentioned in the text?
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What is an example of sexual harassment according to the text?
What is an example of sexual harassment according to the text?
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How can alcoholism and drug abuse be addressed in the workplace according to the text?
How can alcoholism and drug abuse be addressed in the workplace according to the text?
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What are the effects of sexual harassment as mentioned in the text?
What are the effects of sexual harassment as mentioned in the text?
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What is one of the activities Total Quality HR Strategy Managers do to facilitate the introduction and adoption of TQM?
What is one of the activities Total Quality HR Strategy Managers do to facilitate the introduction and adoption of TQM?
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What is one of the activities Total Quality HR Strategy Managers do to maintain and reinforce TQM?
What is one of the activities Total Quality HR Strategy Managers do to maintain and reinforce TQM?
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How do Total Quality HR Strategy Managers review their own activities?
How do Total Quality HR Strategy Managers review their own activities?
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What is one of the ways Total Quality HR Strategy Managers assess TQM infrastructure effectiveness?
What is one of the ways Total Quality HR Strategy Managers assess TQM infrastructure effectiveness?
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What is the primary focus of Total Quality Management (TQM)?
What is the primary focus of Total Quality Management (TQM)?
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What forces shape human resource management towards TQM?
What forces shape human resource management towards TQM?
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What is the role of HR in TQM according to the text?
What is the role of HR in TQM according to the text?
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What are the four types of human resource roles that emerged in TQM?
What are the four types of human resource roles that emerged in TQM?
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What is one of the activities Total Quality HR Strategy Managers do to facilitate the introduction and adoption of TQM?
What is one of the activities Total Quality HR Strategy Managers do to facilitate the introduction and adoption of TQM?
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What is the primary purpose of an exit interview in the separation process?
What is the primary purpose of an exit interview in the separation process?
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What is the main focus of succession planning for senior management according to the text?
What is the main focus of succession planning for senior management according to the text?
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What does Quality of Work Life (QWL) primarily focus on?
What does Quality of Work Life (QWL) primarily focus on?
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What is the main focus of Total Quality Management (TQM)?
What is the main focus of Total Quality Management (TQM)?
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What forces shape human resource management towards TQM?
What forces shape human resource management towards TQM?
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What is the role of HR in TQM according to the text?
What is the role of HR in TQM according to the text?
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What are the types of human resource roles that emerged in TQM?
What are the types of human resource roles that emerged in TQM?
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What is the primary focus of Total Quality Management (TQM)?
What is the primary focus of Total Quality Management (TQM)?
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What forces shape human resource management towards TQM?
What forces shape human resource management towards TQM?
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What is one of the four types of human resource roles that emerged in TQM?
What is one of the four types of human resource roles that emerged in TQM?
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How should HR plans align with Total Quality Management (TQM)?
How should HR plans align with Total Quality Management (TQM)?
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What is one of the activities Total Quality HR Strategy Managers do to facilitate the introduction and adoption of TQM?
What is one of the activities Total Quality HR Strategy Managers do to facilitate the introduction and adoption of TQM?
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What is the focus of Total Quality HR Strategy Managers in maintaining and reinforcing TQM?
What is the focus of Total Quality HR Strategy Managers in maintaining and reinforcing TQM?
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How do Total Quality HR Strategy Managers review TQM implementation progress?
How do Total Quality HR Strategy Managers review TQM implementation progress?
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What is one way Total Quality HR Strategy Managers review their own activities?
What is one way Total Quality HR Strategy Managers review their own activities?
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What is one of the guidelines for managing ethics in the workplace?
What is one of the guidelines for managing ethics in the workplace?
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What is an internal key role/responsibility in ethics management?
What is an internal key role/responsibility in ethics management?
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What is a part of developing a code of ethics?
What is a part of developing a code of ethics?
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What is a part of developing a code of conduct based on code of ethics?
What is a part of developing a code of conduct based on code of ethics?
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What is one of the ethics tools mentioned in the text?
What is one of the ethics tools mentioned in the text?
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What are the key areas where HR ethical issues arise?
What are the key areas where HR ethical issues arise?
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What is mentioned as an ethical issue pertaining to cash and compensation plans?
What is mentioned as an ethical issue pertaining to cash and compensation plans?
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What is cited as a dilemma in hiring according to the text?
What is cited as a dilemma in hiring according to the text?
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What is mentioned as a benefit of managing ethics in the workplace?
What is mentioned as a benefit of managing ethics in the workplace?
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What is a potential ethical issue related to compensation plans mentioned in the text?
What is a potential ethical issue related to compensation plans mentioned in the text?
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In the context of employment issues, what is a common dilemma mentioned in the text?
In the context of employment issues, what is a common dilemma mentioned in the text?
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What is a potential benefit of managing ethics in the workplace as per the text?
What is a potential benefit of managing ethics in the workplace as per the text?
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What is highlighted as a potential consequence of restructuring and layoff in the text?
What is highlighted as a potential consequence of restructuring and layoff in the text?
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What is the primary focus of managing ethics in the workplace?
What is the primary focus of managing ethics in the workplace?
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What is a key responsibility in internal ethics management?
What is a key responsibility in internal ethics management?
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What is a recommended tool for managing ethics in the workplace?
What is a recommended tool for managing ethics in the workplace?
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What is emphasized in developing a code of ethics?
What is emphasized in developing a code of ethics?
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What is a key aspect of updating policies and procedures for managing ethics?
What is a key aspect of updating policies and procedures for managing ethics?
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What is an important consideration for training supervisors on ethical management?
What is an important consideration for training supervisors on ethical management?
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What is the role of the organization's chief executive in internal ethics management?
What is the role of the organization's chief executive in internal ethics management?
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What is a recommended approach for making ethics decisions?
What is a recommended approach for making ethics decisions?
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Which of the following is NOT listed as an ethical issue pertaining to cash and compensation plans in human resource management?
Which of the following is NOT listed as an ethical issue pertaining to cash and compensation plans in human resource management?
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What is identified as a dilemma in the employment process in human resource management?
What is identified as a dilemma in the employment process in human resource management?
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In the context of managing ethics in the workplace, what is considered a benefit that needs more attention?
In the context of managing ethics in the workplace, what is considered a benefit that needs more attention?
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What is cited as a potential benefit of an ethics program in human resource management?
What is cited as a potential benefit of an ethics program in human resource management?
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What is the primary responsibility of the organization's chief executive in ethics management?
What is the primary responsibility of the organization's chief executive in ethics management?
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What is a key guideline for managing ethics in the workplace?
What is a key guideline for managing ethics in the workplace?
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What is an integral component of developing a code of conduct based on code of ethics?
What is an integral component of developing a code of conduct based on code of ethics?
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What is a recommended activity for training supervisors in ethics management?
What is a recommended activity for training supervisors in ethics management?
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What is an important aspect of developing a code of ethics?
What is an important aspect of developing a code of ethics?
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What is an important responsibility in internal key role for ethics management?
What is an important responsibility in internal key role for ethics management?
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What is the impact of technology on business, according to the text?
What is the impact of technology on business, according to the text?
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What is one of the challenges faced by organizations in implementing Work from Home (WFH) during the Covid19 pandemic?
What is one of the challenges faced by organizations in implementing Work from Home (WFH) during the Covid19 pandemic?
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What was a common challenge faced by employees during Work from Home (WFH) according to the text?
What was a common challenge faced by employees during Work from Home (WFH) according to the text?
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What is the key driver to changes in an organization, as emphasized in the text?
What is the key driver to changes in an organization, as emphasized in the text?
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What is the impact of technology on business relationships, as mentioned in the text?
What is the impact of technology on business relationships, as mentioned in the text?
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What was a major challenge faced by organizations during the Covid19 pandemic in implementing Work from Home (WFH), as per the text?
What was a major challenge faced by organizations during the Covid19 pandemic in implementing Work from Home (WFH), as per the text?
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What is the key driver to the changes in an organization, as per the text?
What is the key driver to the changes in an organization, as per the text?
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What is emphasized as the new path of growth for every employee, based on the text?
What is emphasized as the new path of growth for every employee, based on the text?
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Study Notes
Employee Engagement
- HR plays a pivotal role in fostering employee engagement through policies, communication, and support initiatives.
- Stages of employee engagement include awareness, involvement, commitment, and advocacy.
- An engaged employee is characterized by motivation, productivity, and a strong emotional connection to the organization.
- Employee engagement is measured using surveys, performance metrics, and employee feedback.
- HR fosters engagement by creating a supportive environment, providing opportunities for growth, and recognizing employee achievements.
- Common myths about employee engagement include the belief that it is solely driven by salary or benefits, and that all employees are engaged or disengaged rather than existing on a spectrum.
Performance Appraisal
- Purpose of performance appraisal is to evaluate employee performance, facilitate career development, and align organizational goals.
- Factors considered in performance appraisal include job performance, competencies, achievements, and areas for improvement.
- The performance appraisal process involves setting goals, monitoring progress, providing feedback, and conducting reviews.
- The annual performance appraisal cycle typically includes self-assessment, manager assessment, feedback collection, and formal review.
Performance Appraisal Methods
- The "bell curve" method assumes distributions where 10% are excellent, 20% above average, 40% average, 20% below average, and 10% poor in performance.
- The "assessment center" method assesses competencies through informal social events, tests, and exercises for higher roles.
- The "composite" method combines rating scales with critical incidents for a holistic assessment.
- The "Critical Incident" method focuses on behaviors that significantly impact performance.
- The "Overall Impression" method assesses employees based on a holistic view of multiple job performance parameters.
Management by Objectives (MBO) & 360-Degree Feedback
- MBO aims to empower employees through clarity in roles and responsibilities by defining clear goals.
- The purpose of the 360-degree feedback method is to gather comprehensive performance insights from all levels of an organization.
- Common problem in performance appraisals is the tendency to rate all employees as high or low, known as leniency or severity bias.
Employee Welfare
- Employee welfare encompasses health services, workplace conveniences, economic services, and benefits designed to improve worker quality of life.
- Examples of workplace health services include medical check-ups, mental health programs, and counseling.
- Conveniences may include on-site childcare, fitness facilities, and flexible working arrangements.
- Economic services for workers feature financial planning assistance and savings programs.
Compensation Administration
- Compensation administration involves determining employee pay, which considers external market factors, performance, and organizational budget.
- Stock options incentivize employees to contribute to the company's success by aligning their interests with shareholder value.
- Commission payments are typically based on sales performance and meeting predetermined targets.
- Examples of perquisites include company cars, memberships, and additional leave entitlements.
- The 'cost to company' concept includes all expenditures associated with employing an individual, such as salary, benefits, and taxes.
Separation Processes
- Common methods of involuntary separation include layoffs, retrenchment, and termination due to performance issues.
- Retirement typically occurs at age 60 or 65 as per company policy.
- Layoffs are often due to financial constraints or organizational restructuring.
- Employees receive benefits upon retirement, which may include pension plans and retirement savings.
- Compensation entitlement during retrenchment is determined by the Industrial Disputes Act, 1947.
- Exit interviews aim to gather feedback and insights to improve workplace culture and reduce turnover.
HR Information Systems (HRIS)
- HRIS stands for Human Resource Information System, which automates various HR processes including payroll management.
- Main activities performed online through e-HRM using HRIS include recruitment, onboarding, and performance management.
- The process of implementing HRIS includes assessing needs, selecting software, data migration, and training staff.
Workplace Safety and Employee Relations
- Quality of Work Life (QWL) focuses on job satisfaction, work-life balance, and employee well-being.
- Causes of workplace violence often stem from stress, harassment, and poor management practices.
- Examples of workplace violence can range from physical assault to verbal threats.
- To minimize workplace violence, organizations can implement training programs and create supportive reporting mechanisms.
- Addressing alcoholism and drug abuse in the workplace may involve employee assistance programs and rehabilitation support.
- Sexual harassment has profound effects, including emotional distress, decreased productivity, and toxic work environments.
Total Quality Management (TQM) in HR
- Total Quality HR Strategy Managers facilitate TQM adoption through training and engagement initiatives.
- Activities to maintain TQM include regular performance assessments and feedback loops.
- Managers regularly review activities to ensure alignment with quality standards and improvement goals.
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