HRM Auto MCQs

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What is the role of HR in employee engagement?

Creating conditions conducive to employee engagement

What are the stages of employee engagement?

Primary need satisfaction, contribution and viewpoints, a sense of belonging and room to grow

What is the state of an engaged employee according to the text?

Dependable and contributes meaningfully to strategic objectives

How is employee engagement measured?

<p>Open ended communication with peers and informal groups</p> Signup and view all the answers

What is the role of HR in promoting employee engagement?

<p>Creating conditions conducive to employee engagement</p> Signup and view all the answers

What are the stages of employee engagement according to the text?

<p>Primary need satisfaction, contribution and viewpoints, a sense of belonging and room to grow</p> Signup and view all the answers

What are some myths about employee engagement mentioned in the text?

<p>Happiness leads and satisfaction leads to employee engagement</p> Signup and view all the answers

How is employee engagement measured according to the text?

<p>Open-ended communication with peers and informal groups</p> Signup and view all the answers

What is the purpose of performance appraisal?

<p>To assess the performance of employees against well-defined benchmarks</p> Signup and view all the answers

What factors are considered in employee performance appraisal?

<p>Job knowledge, quality and quantity of output, initiatives taken</p> Signup and view all the answers

What is included in the performance appraisal process?

<p>Establishing job expectations, designing appraisal program, appraising the performance</p> Signup and view all the answers

What does the annual performance appraisal cycle involve?

<p>Self-appraisal, preparation for the performance review, meeting for performance review</p> Signup and view all the answers

Which performance appraisal method assumes that 10% of employees are excellent, 20% above average, 40% average, 20% below average, and 10% poor in performance?

<p>Forced distribution curve method</p> Signup and view all the answers

Which performance appraisal method involves assessing employees' competences for higher responsibilities through social/informal events, tests, and exercises?

<p>Assessment Centers</p> Signup and view all the answers

Which performance appraisal method combines rating scale and critical incidents method?

<p>Behaviorally anchored rating scales</p> Signup and view all the answers

Which performance appraisal method focuses on critical behaviors of employees that make all the difference between effective and non-effective job performance?

<p>Critical incident method</p> Signup and view all the answers

Which performance appraisal method involves the rater's overall impression on certain parameters of an employee's job performance?

<p>'Internal Essay' method</p> Signup and view all the answers

'Management by Objectives' aims to create empowered employees with clarity of roles and responsibilities by setting:

<p>'SMART' goals</p> Signup and view all the answers

What is the purpose of '360-degree feedback' method in performance appraisal?

<p>To collect feedback from multiple sources including peers, subordinates, and superiors</p> Signup and view all the answers

What is a common problem faced in performance appraisal related to the tendency to rate all employees as either very high or very low performers?

<p>Leniency or severity effect</p> Signup and view all the answers

What are the factors considered in the performance appraisal process?

<p>Job knowledge, quality and quantity of output, initiatives taken, leadership qualities</p> Signup and view all the answers

What is the importance of performance appraisal from an organization's perspective?

<p>To establish job expectations by giving targets and to improve performance</p> Signup and view all the answers

What does the annual performance appraisal cycle involve?

<p>Self-appraisal, preparation for the performance review, meeting of performance review regarding progress on tasks</p> Signup and view all the answers

What is included in the performance appraisal process?

<p>$ ext{Establishing job expectations by giving targets}$</p> Signup and view all the answers

Which performance appraisal method involves the rater's overall impression on certain parameters of an employee's job performance?

<p>Internal Essay method</p> Signup and view all the answers

What are the integral components of the '360-degree feedback' method in performance appraisal?

<p>Self-appraisal, superior's appraisal, subordinate's appraisal, peer appraisal</p> Signup and view all the answers

Which modern performance appraisal method assesses employees' competences for higher responsibilities through social/informal events, tests and exercises?

<p>Assessment Centers</p> Signup and view all the answers

What is the purpose of the 'Management by Objectives' method in performance appraisal?

<p>To create empowered employees with clarity of roles and responsibilities</p> Signup and view all the answers

'SMART Goals' in the context of performance appraisal stand for:

<p>Specific, measurable, achievable, realistic and time bound goals</p> Signup and view all the answers

What is a common problem faced in performance appraisal related to the tendency to rate all employees as either very high or very low performers?

<p>Leniency or severity effect</p> Signup and view all the answers

Which performance appraisal method assumes that 10% of employees are excellent, 20% above average, 40% average, 20% below average and 10% poor in performance?

<p>Forced distribution curve method</p> Signup and view all the answers

What is the focus of the Critical Incident method in performance appraisal?

<p>Critical behaviors that make all the difference between effective and non-effective job performance</p> Signup and view all the answers

What does employee welfare encompass?

<p>Physical, mental, moral, and emotional well-being of an individual</p> Signup and view all the answers

Which of the following is considered a worker's health service?

<p>Factory health centre</p> Signup and view all the answers

What are included in conveniences for employees at the workplace?

<p>Wash basins, bathrooms, waste disposal system</p> Signup and view all the answers

What does economic services for workers include?

<p>Cooperatives, loans and financial agents</p> Signup and view all the answers

What is included in the worker's health services as part of employee welfare?

<p>Ambulance and emergency aid</p> Signup and view all the answers

Which of the following is considered an economic service for workers as part of employee welfare?

<p>Health insurance</p> Signup and view all the answers

What conveniences are included in the workplace welfare measures mentioned in the text?

<p>Wash basins and bathrooms</p> Signup and view all the answers

What does compensation administration encompass?

<p>Direct pay and indirect pay</p> Signup and view all the answers

What are the external factors affecting compensation?

<p>Labour market, labour unions, and cost of living</p> Signup and view all the answers

What is the purpose of stock options in compensation?

<p>Given to senior executives as a long-term benefit and incentive for retention</p> Signup and view all the answers

What is the basis for commission payments in compensation?

<p>Based on achieving certain targets</p> Signup and view all the answers

What are examples of perquisites mentioned in the text?

<p>Club membership, furnished houses, car</p> Signup and view all the answers

What is covered under the 'cost to company' concept mentioned in the text?

<p>Monthly compensation, perks, bonus, cost incurred in maintaining and developing the employee</p> Signup and view all the answers

What are examples of long-term security benefits mentioned in the text?

<p>Life insurance, medical insurance, pension, gratuity</p> Signup and view all the answers

What is covered under the 'cost to company' concept mentioned in the text?

<p>Monthly compensation, perks, bonus, and intangible aspects</p> Signup and view all the answers

What are examples of perquisites mentioned in the text?

<p>Club membership, furnished houses, car, petrol allowance</p> Signup and view all the answers

What does employee engagement and retention depend on according to the text?

<p>Cost incurred in maintaining, motivating, and developing the employee</p> Signup and view all the answers

What are the external factors affecting compensation?

<p>Market demand, cost of living, labour laws</p> Signup and view all the answers

What is the basis for commission payments in compensation?

<p>Achievement of certain targets</p> Signup and view all the answers

What is the purpose of stock options in compensation?

<p>Long-term benefits and incentive for senior executives</p> Signup and view all the answers

What are the various components of compensation mentioned in the text?

<p>Wages, salary, bonus, commission</p> Signup and view all the answers

What are the common methods of involuntary separation mentioned in the text?

<p>Discharges, layoffs, retrenchment, and Voluntary Retirement Scheme</p> Signup and view all the answers

At what age does retirement typically occur as per company policy?

<p>58 or 60 years</p> Signup and view all the answers

What is the reason for layoff as mentioned in the text?

<p>Excess inventory, unavailability of raw material, recession</p> Signup and view all the answers

What benefits does an employee get on retirement as mentioned in the text?

<p>Gratuity, pension, Provident fund, balance leave pays</p> Signup and view all the answers

What is the compensation entitled in case of retrenchment as per the Industrial Disputes Act, 1947?

<p>Half month’s salary for the remaining duration of employment before retirement age</p> Signup and view all the answers

What is the purpose of exit interview in the separation process?

<p>To help for future handling of separation and improving attrition rate</p> Signup and view all the answers

How can attrition rate be minimized according to the text?

<p>By innovative reward system, strong and supportive corporate culture, and succession planning</p> Signup and view all the answers

What is the focus of succession planning for senior management according to the text?

<p>Training /development programs and series of job assignments</p> Signup and view all the answers

What is the impact of career planning according to the text?

<p>Can be seen through productivity indicator, engagement surveys and reduction in attrition rate</p> Signup and view all the answers

What is the purpose of internal V.R.S. according to the text?

<p>To reduce surplus labour due to excessive staff by paying handsome compensations</p> Signup and view all the answers

What does downsizing refer to according to the text?

<p>Reduction of staff due to organization constantly incurring losses or going for restructuring</p> Signup and view all the answers

What entitlement is specified during period of layoff as per the Industrial Disputes Act, 1947?

<p>Half pay</p> Signup and view all the answers

What is the compensation entitled in case of retrenchment as per the Industrial Disputes Act, 1947?

<p>Half month’s salary for the remaining duration of employment before retirement age</p> Signup and view all the answers

What is the focus of Succession Planning for senior management?

<p>Training and development programs</p> Signup and view all the answers

What is the primary purpose of an exit interview in the separation process?

<p>Improving attrition rate</p> Signup and view all the answers

What does career planning encompass according to the text?

<p>Workshops, career counseling, mentoring</p> Signup and view all the answers

What is the primary method used to reduce surplus labor due to excessive staff?

<p>Internal V.R.S. (Voluntary Retirement Scheme)</p> Signup and view all the answers

How can attrition rate be minimized according to the text?

<p>Innovative reward system, strong and supportive corporate culture</p> Signup and view all the answers

What does downsizing refer to according to the text?

<p>Reduction of staff due to organization constantly incurring losses or going for restructuring</p> Signup and view all the answers

What are the key components involved in employee career development according to the text?

<p>Training and development programs, series of job assignments</p> Signup and view all the answers

What is the age of retirement as per company policy?

<p>60 years</p> Signup and view all the answers

What are the common methods of involuntary separation mentioned in the text?

<p>Retrenchment and discharge</p> Signup and view all the answers

What benefits does an employee receive on retirement?

<p>Gratuity and provident fund</p> Signup and view all the answers

What could be a reason for involuntary separation according to the text?

<p>Organization's financial crisis</p> Signup and view all the answers

What does HRIS stand for?

<p>Human Resource Information System</p> Signup and view all the answers

Which area of HR is benefitted by HRIS in terms of automating the payroll process?

<p>Gathering and updating employee parole data</p> Signup and view all the answers

What are the three types of e-HRM using HRIS mentioned in the text?

<p>Operational e-HRM, relational e-HRM, transformational e-HRM</p> Signup and view all the answers

What is one of the main activities that could be performed online through e-HRM using HRIS?

<p>Recruitment</p> Signup and view all the answers

What are the main areas of HR benefitted by HRIS, as mentioned in the text?

<p>Payroll, time and labor management, and employee benefits</p> Signup and view all the answers

What is the process of implementing HRIS as per the text?

<p>Evaluating and preparing for a new HRIS, configuring the new HRIS, linking the new HRIS with other systems, and preparing the organization</p> Signup and view all the answers

What are the three types of e-HRM using HRIS mentioned in the text?

<p>Operational e-HRM, relational eHRM, and transformational e-HRM</p> Signup and view all the answers

What activities could be performed online through e-HRM using HRIS according to the text?

<p>Recruitment, selection, training, performance management and compensation</p> Signup and view all the answers

What does HRIS automate in the payroll process?

<p>Gathering and updating employee parole data</p> Signup and view all the answers

What is the main focus of e-HRM using HRIS?

<p>Recruitment, selection, and training</p> Signup and view all the answers

What is the purpose of employee benefits in relation to HRIS?

<p>To motivate employees</p> Signup and view all the answers

What are the three types of e-HRM using HRIS mentioned in the text?

<p>Operational e-HRM, relational e-HRM, transformational e-HRM</p> Signup and view all the answers

What does Quality of Work Life (QWL) primarily focus on?

<p>Taking care of higher-order needs of employees</p> Signup and view all the answers

What are the causes of workplace violence as mentioned in the text?

<p>Conflict between coworkers</p> Signup and view all the answers

Which of the following is an example of workplace violence according to the text?

<p>Verbal abuse against workers</p> Signup and view all the answers

What are the possible consequences of workplace violence mentioned in the text?

<p>Psychological trauma and murder only</p> Signup and view all the answers

What is a measure to minimize workplace violence mentioned in the text?

<p>Counseling and creating a friendly environment</p> Signup and view all the answers

What is an example of sexual harassment according to the text?

<p>Continued unwelcome sexual advances</p> Signup and view all the answers

How can alcoholism and drug abuse be addressed in the workplace according to the text?

<p>Administering tests to confirm and providing counseling</p> Signup and view all the answers

What are the effects of sexual harassment as mentioned in the text?

<p>Significant physical and mental health problems, financial difficulties, and global repercussions</p> Signup and view all the answers

What is one of the activities Total Quality HR Strategy Managers do to facilitate the introduction and adoption of TQM?

<p>Prepare and synthesize reports from other organizations experienced in TQM</p> Signup and view all the answers

What is one of the activities Total Quality HR Strategy Managers do to maintain and reinforce TQM?

<p>Recognize and reward achievements</p> Signup and view all the answers

How do Total Quality HR Strategy Managers review their own activities?

<p>Through various self-review total quality activities</p> Signup and view all the answers

What is one of the ways Total Quality HR Strategy Managers assess TQM infrastructure effectiveness?

<p>Periodic employee ethical climate and attitude surveys</p> Signup and view all the answers

What is the primary focus of Total Quality Management (TQM)?

<p>Continual increase in customer satisfaction at continually low cost</p> Signup and view all the answers

What forces shape human resource management towards TQM?

<p>Economic liberalization, global competition, IT revolution</p> Signup and view all the answers

What is the role of HR in TQM according to the text?

<p>Integrate HR plans with strategic plans</p> Signup and view all the answers

What are the four types of human resource roles that emerged in TQM?

<p>Strategic high profile as change agent, strategic low-profile role as hidden persuader, operation high profile role as internal contractor and operation low profile role as facilitator</p> Signup and view all the answers

What is one of the activities Total Quality HR Strategy Managers do to facilitate the introduction and adoption of TQM?

<p>Assist with choices about TQM approach to adopt</p> Signup and view all the answers

What is the primary purpose of an exit interview in the separation process?

<p>Identify reasons for employee departure and gather feedback</p> Signup and view all the answers

What is the main focus of succession planning for senior management according to the text?

<p>Selecting right candidates with social skills, technological expertise, and ethics</p> Signup and view all the answers

What does Quality of Work Life (QWL) primarily focus on?

<p>Enhancing the overall workplace experience for employees</p> Signup and view all the answers

What is the main focus of Total Quality Management (TQM)?

<p>Continuous improvement for individuals and the organization</p> Signup and view all the answers

What forces shape human resource management towards TQM?

<p>Economic liberalization and global competition</p> Signup and view all the answers

What is the role of HR in TQM according to the text?

<p>Integrating HR plans with strategic plans</p> Signup and view all the answers

What are the types of human resource roles that emerged in TQM?

<p>Strategic high-profile as change agent, strategic low-profile as hidden persuader, operation high-profile as internal contractor, operation low-profile as facilitator</p> Signup and view all the answers

What is the primary focus of Total Quality Management (TQM)?

<p>Continuous improvement for individuals, groups, and the organization</p> Signup and view all the answers

What forces shape human resource management towards TQM?

<p>Economic liberalization, global competition, IT revolution</p> Signup and view all the answers

What is one of the four types of human resource roles that emerged in TQM?

<p>Strategic high-profile role as change agent</p> Signup and view all the answers

How should HR plans align with Total Quality Management (TQM)?

<p>Integrate with strategic plans</p> Signup and view all the answers

What is one of the activities Total Quality HR Strategy Managers do to facilitate the introduction and adoption of TQM?

<p>Conduct employee engagement surveys</p> Signup and view all the answers

What is the focus of Total Quality HR Strategy Managers in maintaining and reinforcing TQM?

<p>Recognizing and rewarding achievements</p> Signup and view all the answers

How do Total Quality HR Strategy Managers review TQM implementation progress?

<p>By conducting annual TQM reports</p> Signup and view all the answers

What is one way Total Quality HR Strategy Managers review their own activities?

<p>By conducting self-review total quality activities</p> Signup and view all the answers

What is one of the guidelines for managing ethics in the workplace?

<p>Make ethics decisions in groups and make decisions public</p> Signup and view all the answers

What is an internal key role/responsibility in ethics management?

<p>Establish ethics committee at the board level</p> Signup and view all the answers

What is a part of developing a code of ethics?

<p>Review top three to four traits of a highly ethical and successful product or service in your area</p> Signup and view all the answers

What is a part of developing a code of conduct based on code of ethics?

<p>Update policies and procedures to produce behaviors preferred from the code of conduct</p> Signup and view all the answers

What is one of the ethics tools mentioned in the text?

<p>Training of supervisors- orientation to new employees</p> Signup and view all the answers

What are the key areas where HR ethical issues arise?

<p>Employment, remuneration, industrial relations, health and safety</p> Signup and view all the answers

What is mentioned as an ethical issue pertaining to cash and compensation plans?

<p>Executive perquisites</p> Signup and view all the answers

What is cited as a dilemma in hiring according to the text?

<p>Pressure from friends, politicians, senior managers</p> Signup and view all the answers

What is mentioned as a benefit of managing ethics in the workplace?

<p>Substantially improved society</p> Signup and view all the answers

What is a potential ethical issue related to compensation plans mentioned in the text?

<p>Inequality in executive perquisites</p> Signup and view all the answers

In the context of employment issues, what is a common dilemma mentioned in the text?

<p>Pressure from external sources influencing hiring decisions</p> Signup and view all the answers

What is a potential benefit of managing ethics in the workplace as per the text?

<p>Substantially improved society and teamwork</p> Signup and view all the answers

What is highlighted as a potential consequence of restructuring and layoff in the text?

<p>Safety and health issues due to hazardous work environment</p> Signup and view all the answers

What is the primary focus of managing ethics in the workplace?

<p>To develop a code of ethics and code of conduct</p> Signup and view all the answers

What is a key responsibility in internal ethics management?

<p>Establishing an ethics committee at the operational level</p> Signup and view all the answers

What is a recommended tool for managing ethics in the workplace?

<p>Training supervisors on ethical management</p> Signup and view all the answers

What is emphasized in developing a code of ethics?

<p>Reviewing top traits of a highly ethical and successful product or service</p> Signup and view all the answers

What is a key aspect of updating policies and procedures for managing ethics?

<p>Producing behaviors preferred from the code of conduct</p> Signup and view all the answers

What is an important consideration for training supervisors on ethical management?

<p>Resolving complex ethical dilemmas</p> Signup and view all the answers

What is the role of the organization's chief executive in internal ethics management?

<p>Supporting the ethics program</p> Signup and view all the answers

What is a recommended approach for making ethics decisions?

<p>Making decisions public</p> Signup and view all the answers

Which of the following is NOT listed as an ethical issue pertaining to cash and compensation plans in human resource management?

<p>Stock options</p> Signup and view all the answers

What is identified as a dilemma in the employment process in human resource management?

<p>Background check revealing forged qualifications</p> Signup and view all the answers

In the context of managing ethics in the workplace, what is considered a benefit that needs more attention?

<p>Avoiding criminal acts 'of omission'</p> Signup and view all the answers

What is cited as a potential benefit of an ethics program in human resource management?

<p>'Of commission' criminal acts</p> Signup and view all the answers

What is the primary responsibility of the organization's chief executive in ethics management?

<p>Support ethics program, establish ethics committee at the board level</p> Signup and view all the answers

What is a key guideline for managing ethics in the workplace?

<p>Recognizing that ethics management is a process</p> Signup and view all the answers

What is an integral component of developing a code of conduct based on code of ethics?

<p>Rewarding ethical behavior, training about ethical management program</p> Signup and view all the answers

What is a recommended activity for training supervisors in ethics management?

<p>Including ethical performance in performance appraisal criteria</p> Signup and view all the answers

What is an important aspect of developing a code of ethics?

<p>Reviewing SWOT analysis and values needed to address current issues in the workplace</p> Signup and view all the answers

What is an important responsibility in internal key role for ethics management?

<p>Monitoring and reporting on the effectiveness of the organization's ethics program</p> Signup and view all the answers

What is the impact of technology on business, according to the text?

<p>Dehumanizes relationships at workplace</p> Signup and view all the answers

What is one of the challenges faced by organizations in implementing Work from Home (WFH) during the Covid19 pandemic?

<p>Ensuring accountability and timely delivery of quality output</p> Signup and view all the answers

What was a common challenge faced by employees during Work from Home (WFH) according to the text?

<p>Improper ambience and poor internet connectivity</p> Signup and view all the answers

What is the key driver to changes in an organization, as emphasized in the text?

<p>The HR department</p> Signup and view all the answers

What is the impact of technology on business relationships, as mentioned in the text?

<p>Dehumanizes relationships at the workplace</p> Signup and view all the answers

What was a major challenge faced by organizations during the Covid19 pandemic in implementing Work from Home (WFH), as per the text?

<p>Ensuring employee accountability and timely delivery of quality output</p> Signup and view all the answers

What is the key driver to the changes in an organization, as per the text?

<p>The HR department</p> Signup and view all the answers

What is emphasized as the new path of growth for every employee, based on the text?

<p>Continuous learning and adaptability to rapid changes</p> Signup and view all the answers

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