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Questions and Answers
Which philosopher contributed to the reason-emotion dichotomy in Western thought?
Which philosopher contributed to the reason-emotion dichotomy in Western thought?
According to the James-Lange Theory, what leads to emotional experience?
According to the James-Lange Theory, what leads to emotional experience?
Who emphasized that emotional experiences result from cognitive interpretations of events?
Who emphasized that emotional experiences result from cognitive interpretations of events?
Which movement influenced a historical shift in perspective on the devaluation of emotions, particularly as associated with femininity?
Which movement influenced a historical shift in perspective on the devaluation of emotions, particularly as associated with femininity?
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In modern times, what has undergone significant scrutiny and reevaluation in Western thought?
In modern times, what has undergone significant scrutiny and reevaluation in Western thought?
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What term describes the internal conflict when an individual's true emotions do not align with the prescribed feeling rules for a given situation?
What term describes the internal conflict when an individual's true emotions do not align with the prescribed feeling rules for a given situation?
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Which theory delves into how individuals are socialized into adhering to specific societal norms and expectations regarding emotions?
Which theory delves into how individuals are socialized into adhering to specific societal norms and expectations regarding emotions?
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What is the term for the ways in which events or situations are perceived and interpreted, often influenced by underlying ideologies?
What is the term for the ways in which events or situations are perceived and interpreted, often influenced by underlying ideologies?
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What does deep acting involve in the context of emotional management?
What does deep acting involve in the context of emotional management?
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What refers to the management of emotions in a professional context, especially in roles where conveying specific emotions is essential for the job?
What refers to the management of emotions in a professional context, especially in roles where conveying specific emotions is essential for the job?
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According to Emotion Management Theory (EMT), what distinguishes 'emotional labor' from 'emotion work' in the workplace?
According to Emotion Management Theory (EMT), what distinguishes 'emotional labor' from 'emotion work' in the workplace?
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In capitalist societies, why does the ability to display appropriate emotions become part of labor power?
In capitalist societies, why does the ability to display appropriate emotions become part of labor power?
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What does Emotion Management Theory (EMT) suggest about the influence of shifting feeling rules on emotion management?
What does Emotion Management Theory (EMT) suggest about the influence of shifting feeling rules on emotion management?
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What does the historical context of emotions highlight, especially in Western philosophy?
What does the historical context of emotions highlight, especially in Western philosophy?
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How does Damasio's research challenge the historical perception of emotions?
How does Damasio's research challenge the historical perception of emotions?
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Which sociologist provided the first definition of emotional labor?
Which sociologist provided the first definition of emotional labor?
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What are the three emotion regulation strategies identified by Arlie Hochschild?
What are the three emotion regulation strategies identified by Arlie Hochschild?
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Which of the following is NOT identified as a field requiring emotional labor?
Which of the following is NOT identified as a field requiring emotional labor?
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What does emotion work (or emotion management) refer to?
What does emotion work (or emotion management) refer to?
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What is the process of managing feelings and expressions to fulfill the emotional requirements of a job called?
What is the process of managing feelings and expressions to fulfill the emotional requirements of a job called?
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In what type of economy are more workers expected to manage their emotions according to employer demands compared to sixty years ago?
In what type of economy are more workers expected to manage their emotions according to employer demands compared to sixty years ago?
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In the context of emotional labor, what distinguishes bill collectors from other jobs?
In the context of emotional labor, what distinguishes bill collectors from other jobs?
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What did Edwards (2016) identify as additional components of emotional labor in childcare?
What did Edwards (2016) identify as additional components of emotional labor in childcare?
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How did the waitresses in Paules' 1991 study view their ability to manage emotions during interactions with customers?
How did the waitresses in Paules' 1991 study view their ability to manage emotions during interactions with customers?
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What did the collection agency hire agents who seemed to be easily aroused for?
What did the collection agency hire agents who seemed to be easily aroused for?
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What is the unique aspect of emotional labor in childcare, according to scholars?
What is the unique aspect of emotional labor in childcare, according to scholars?
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How did the waitresses in Paules' study assert control and protect their self-identity during interactions with customers?
How did the waitresses in Paules' study assert control and protect their self-identity during interactions with customers?
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How did bill collectors cope with angry debtors?
How did bill collectors cope with angry debtors?
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What did the waitresses in Paules' study not view as negatively affecting them?
What did the waitresses in Paules' study not view as negatively affecting them?
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Which type of emotion work involves changing physical symptoms to create a desired emotion?
Which type of emotion work involves changing physical symptoms to create a desired emotion?
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What is the term for the management of emotions within the workplace according to employer expectations?
What is the term for the management of emotions within the workplace according to employer expectations?
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What are the determinants of emotional labor according to the text?
What are the determinants of emotional labor according to the text?
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What is a significant factor in emotional labor according to the text?
What is a significant factor in emotional labor according to the text?
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What does surface acting involve in the context of emotional labor?
What does surface acting involve in the context of emotional labor?
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What does deep acting involve in the context of emotional labor?
What does deep acting involve in the context of emotional labor?
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Study Notes
Emotion Management Theory and Historical Context
- Emotion Management Theory (EMT) by Hochschild focuses on "feeling rules" which dictate appropriate emotional responses in various situations
- EMT emphasizes that individuals engage in "emotion management work" to align with feeling rules
- The theory distinguishes between "emotional labor" and "emotion work" in the workplace
- In capitalist societies, the ability to display appropriate emotions becomes part of labor power, particularly in customer service jobs
- Effective emotion management is crucial in conveying intended messages or atmospheres to customers
- Emotion management involves managing "emotive dissonance" and can be influenced by shifting feeling rules
- EMT has implications for understanding class structures and ideological frameworks influencing feeling rules
- The course will explore the application of EMT across different social contexts and discuss techniques for emotion management
- The historical context of emotions highlights enduring interest, especially in Western philosophy
- Hume's perspective on emotions diverged from the traditional contrast between emotions and reason
- Emotions have been historically viewed as controllable, but Damasio's research challenges this perception
- The bio-psychological and social psychological perspectives provide different approaches to studying emotions
Emotional Labor and Its Different Components
- Cognitive emotion work involves changing images, ideas, or thoughts to alter associated feelings
- Bodily emotion work involves changing physical symptoms to create a desired emotion
- Expressive emotion work involves changing expressive gestures to influence inner feelings
- Emotional labor is the management of emotions within the workplace according to employer expectations
- Jobs involving emotional labor require face-to-face or voice-to-voice contact with the public
- Emotional labor can also refer to unpaid household tasks or informal counseling
- Determinants of emotional labor include societal, occupational, and organizational norms
- Emotional labor is influenced by employees' dispositional traits and inner feelings on the job
- Supervisory regulation of display rules is a significant factor in emotional labor
- Emotional labor can be divided into surface acting and deep acting
- Surface acting occurs when employees display required emotions without changing how they feel
- Deep acting involves changing internal feelings to align with organizational expectations
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Description
Test your knowledge of Emotion Management Theory (EMT) and its historical context in this quiz. Explore Hochschild's concept of "feeling rules," emotional labor in the workplace, and the implications of EMT for understanding class structures. Delve into the historical perspectives on emotions, from Hume's philosophical views to Damasio's research on emotional control.
