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Questions and Answers
What models are mentioned to help understand change management?
Cycle of Change
What are some drivers of resistance to change? Select all that apply.
Case for Change involves establishing a sense of urgency and complacency.
True
Starting Conditions for Successful Change include Vision, Skills, Incentives, Resources, and _____ Plan.
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What is the Japanese meaning of 'Kaizen'?
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Which phase of the project involves identifying and developing solutions to the verified causes from the ANALYZE phase?
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Implementing a LEAN project should ideally be completed within 6 months for a small/medium project.
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Regular reviews should be conducted to monitor the progress of the action plan with the __________ and the steering committee.
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Match the following project presentation elements with their descriptions:
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What are the objectives of this session?
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What is involved in the 'Measure' step of Lean Workshop?
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The recommended size for a Lean Initiative workshop is __ to __ people.
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The Lean Leader acts as a facilitator during the workshop.
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Match the phases of the DMAI2C approach with their descriptions:
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Define Stakeholder in the context of a project.
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Why is Stakeholder Analysis important in a project?
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A Stakeholder Grid assesses Stakeholders based on their Interest, Involvement, and ________.
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Stakeholder Analysis helps in ensuring that all people involved in the change are on board and supportive.
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Match the following Fundamental Employee Interests with their descriptions:
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Study Notes
Session 5: Analyze, Improve, and Implement
- The session aims to understand the "Analyze" phase and "Improve & Implement" phases.
DMAIIC Approach
- The DMAIIC approach consists of six phases: Define, Measure, Analyze, Improve, Implement, and Control.
- The phases are interconnected, with each phase building on the previous one.
Lean Workshop
- A Lean Workshop is a collaborative effort to identify and solve problems.
- The workshop involves various stakeholders, including operators, sponsors, and Lean leaders.
- The recommended size of the workshop is 8-12 people.
Preparation for the Lean Workshop
- Before the workshop:
- Identify the project leader and sponsor.
- Create a "Why LEAN Workshop" template.
- Develop a SIPOC to identify the macro process, scope, and process stakeholders.
- Send invitations to participants.
- Identify necessary measures and documentation.
- During the workshop:
- The Lean leader facilitates discussions and exchanges.
- Participants introduce themselves and discuss their roles.
- The agenda is presented, and the workshop is conducted (VSM, VSD, action list, matrix prioritization, action plan).
- Results are presented to the steering committee and participants' managers.
- After the workshop:
- Minutes are taken, including pictures.
- Follow-up meetings are conducted to review the action plan.
- Progress is communicated to stakeholders.
- A formal project close-out is performed.
Improve Phase
- In the Improve phase, solutions are identified and developed to address the root causes of problems.
- The solutions are based on the VSM, VSD, and ELCOMORE tool.
- The workshop for improvement is also called a Kaizen event, which means "change for the good".
Implement and Control
- In the Implement phase, selected leaders lead the implementation plan and measure results.
- In the Control phase, implementation results are monitored and fine-tuned as needed.
Tools and Techniques
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Various tools and techniques are used in the DMAIIC approach, including:
- Project Charter
- SIPOC
- VOC
- PMAP
- VSM
- VSD
- ELCOMORE
- Priority Matrix
- Impact Analysis
- Control Charts
- Gantt Chart
- Dashboard
- RACI
- Communication plan
- Training plan
- Change Management### Implement Phase of DMAIIC
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After obtaining validation from the steering committee, detail the leaders, workload, estimated costs, schedule, and re-validate before deploying the action plan.
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The schedule should be realistic and ambitious, taking into account project participants' availability and deadlines for major actions.
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The implementation phase should be completed within a minimum of 6 months for small/medium projects.
Defining the Way of Implementation
- Decide whether to implement the plan with a pilot or on all processes.
- Conduct regular reviews to monitor the action plan's progress with the action leader and steering committee.
Change Management in Lean
- Understand the importance of managing change in Lean projects.
- Recognize the benefits of change management, such as identifying and addressing resistance to change.
- Identify the different levels of change management, including the cycle of change, mobilizing for change, and dealing with resistance.
The Cycle of Change
- The cycle of change involves shock, denial, anger, fear, negotiation, and commitment.
- Understand the different stages of change to effectively manage the process.
Mobilizing People
- Mobilizing people involves communicating the vision, defining the benefits, and providing support and training.
- Understand the importance of involving people in the change process and recognizing their individual motivations.
Drivers of Resistance
- Identify the individual and social reasons for resistance to change, including inertia, time pressure, and group values.
- Understand the importance of addressing resistance to change in the implementation phase.
Strategies for Implementing Change
- Seven strategies for implementing change: avoiding, facilitating, informing, supporting, negotiating, convincing, and forcing.
- Understand the different approaches to implementing change and their potential impact on the project.
Starting Conditions for Successful Change
- Identify the case for change, vision, skills, incentives, and resources required for successful change.
- Understand the importance of establishing a compelling vision and providing the necessary skills and resources for change.
Stakeholder Analysis
- Identify stakeholders who have a vested interest in the project's outcome.
- Analyze the forces that will act upon the project and agree upon proactive measures to ensure stakeholder support.
- Use the stakeholder analysis to keep stakeholders informed and aligned throughout the project.
Stakeholder Grid and Wheel
- Use a stakeholder grid and wheel to identify and analyze stakeholders' interests, involvement, and influence.
- Identify problem areas and develop strategies to address them.
Identifying Problem Areas
- Identify problem areas based on stakeholders' interests, involvement, and influence.
- Develop strategies to address negative impacts and increase positive impacts.
Fundamental Employee Interests
- Identify fundamental employee interests, including job security, status, autonomy, reward, and career development.
- Understand the importance of addressing these interests in the implementation phase.
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Description
Learn about the Analyze phase and how to Improve and Implement in the DMAIC approach. Understand the Lean Workshop principles and its applications.
