Lean Six Sigma DMAIC Model Overview

The ability of the team to actively influence and make decisions regarding the project.

Regular involvement and work by team members in the project activities.

Support from key stakeholders who have a vested interest in the project's success.

A justifiable reason for undertaking the project, outlining its benefits and value.

Ensuring the project's goals and objectives align with the organization's overall mission, values, and strategic direction.

A realistic timeframe that ensures the project can be completed within the allotted schedule.

A formal document outlining the scope, goals, and expectations of the project.

A brief, concise description of the problem or process the project aims to address.

A clear and concise statement that identifies what the project aims to achieve. It should be specific, measurable, achievable, relevant, and time-bound (SMART).

The estimated benefit or return that the project will generate based on its potential gains or cost savings.

A detailed plan that outlines the phases, timelines, and deliverables of a project. It acts as a roadmap for executing and monitoring the project.

A detailed and quantified analysis of the financial returns expected from a project. It compares estimated costs with expected benefits (including gains and savings).

Key individuals or stakeholders involved in the project. It includes stakeholders like the Project Owner, Champion, Sponsor, Supervisor, and Project Leader.

Documented sources and assumptions that underpin the project plans and predictions. It helps to identify potential risks and uncertainties.

A structured approach used to assess the potential impact of a project. It includes identifying potential risks, evaluating their likelihood and impact, and developing mitigation strategies.

The process of identifying and addressing any gaps or inconsistencies between the project's planned outcomes and the desired outcomes. It involves identifying gaps and developing strategies to mitigate them.

A written document that outlines the goals, scope, and resources for a Lean Six Sigma project.

The phase in Lean Six Sigma where a project's goals, scope, and key stakeholders are defined.

Individuals or groups who have a vested interest in the outcome of a project. They may provide input, feedback, or resources.

A high-level representation of a process that shows the key inputs, outputs, and activities involved. It's useful for understanding the big picture.

A tool used to define the boundaries of a process by identifying its key components, including suppliers, inputs, process, outputs, and customers.

The voice of the customer; understanding their needs, expectations, and feedback regarding a product or service.

The group of individuals responsible for executing a project.

A clearly defined timeframe for a project, outlining its start and end dates.

A specific, measurable, achievable, relevant, and time-bound statement that outlines the project's objective. It defines what changes are sought and how success is measured.

A project goal statement should be SMART, meaning:

The project goal statement needs to be specific, meaning it should clearly define what is going to be improved.

Measuring the progress towards the project goal requires the goal to be measurable. Ensure there are metrics to track progress.

When setting a goal, it should be achievable within the limits of project resources and timelines. It should be realistic and attainable.

The goal should align with the overall project objective and address the identified problem in the problem statement.

The goal should have a defined time frame for completion to provide a clear sense of urgency.

Individuals or groups who receive the product or service of a process and pay for it.

The next step in a process or the overall business itself.

Stakeholders or leaders of an organization who want a process to work efficiently.

People who work on a process.

Specific, measurable requirements derived from customer needs, essential for successful process outcomes.

A structured approach to defining a process, identifying key elements, and understanding its boundaries. It helps visualize the process from start to finish.

Converting customer needs into measurable requirements.

Any work done by people using resources, facilities, and procedures.

The process of identifying, assessing, and prioritizing stakeholders based on their influence and interest in a project.

Essential processes that are critical for the day-to-day operations of a business or organization.

The primary individuals who receive the product or service from a business or project.

Direct discussions, interviews, surveys, focus groups, customer specifications, and observations to understand customer needs and preferences.

Quality characteristics that are vital for a product or service to meet customer expectations.

Using VOC data to identify and improve quality attributes in products or processes, ensuring customer satisfaction.