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Questions and Answers
What is the primary purpose of obtaining signatures on a project charter?
What is the primary purpose of obtaining signatures on a project charter?
Which element is NOT typically included in a project charter?
Which element is NOT typically included in a project charter?
What is one of the key customer concerns to address in a project?
What is one of the key customer concerns to address in a project?
Which role is responsible for the day-to-day performance of the project?
Which role is responsible for the day-to-day performance of the project?
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What does ROI stand for in the context of project management?
What does ROI stand for in the context of project management?
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Which item is included when defining assumptions in a project?
Which item is included when defining assumptions in a project?
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What should the project definition clearly establish?
What should the project definition clearly establish?
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Which of the following is an essential next step in a project?
Which of the following is an essential next step in a project?
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Which group is NOT typically considered a stakeholder in a project?
Which group is NOT typically considered a stakeholder in a project?
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What is a critical-to-quality requirement (CTQ)?
What is a critical-to-quality requirement (CTQ)?
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What is the first step in conducting stakeholder analysis?
What is the first step in conducting stakeholder analysis?
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Who are external customers in an organization?
Who are external customers in an organization?
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Which of the following is NOT a method to capture the Voice of the Customer (VOC)?
Which of the following is NOT a method to capture the Voice of the Customer (VOC)?
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What key element should a problem statement include regarding the problem's effect?
What key element should a problem statement include regarding the problem's effect?
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In the context of the Voice of the Customer (VOC), what does CTQ refer to?
In the context of the Voice of the Customer (VOC), what does CTQ refer to?
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Which aspect of stakeholder analysis involves understanding their influence on a project?
Which aspect of stakeholder analysis involves understanding their influence on a project?
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Which of the following is NOT advisable when crafting a problem statement?
Which of the following is NOT advisable when crafting a problem statement?
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What does a SMART goal specifically include in its framework?
What does a SMART goal specifically include in its framework?
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Why is it essential to identify the Voice of the Customer (VOC) during the 'Define' phase?
Why is it essential to identify the Voice of the Customer (VOC) during the 'Define' phase?
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What phrase best aligns with the definition of 'internal customer'?
What phrase best aligns with the definition of 'internal customer'?
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What does 'Core Process' refer to in a business context?
What does 'Core Process' refer to in a business context?
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In the context of a project goal or mission statement, what does 'A' represent in the basic framework?
In the context of a project goal or mission statement, what does 'A' represent in the basic framework?
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What does the SIPOC model help to delineate?
What does the SIPOC model help to delineate?
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Which of the following is a component of the stakeholder analysis process?
Which of the following is a component of the stakeholder analysis process?
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Which aspect is emphasized as critical in processes within organizations?
Which aspect is emphasized as critical in processes within organizations?
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Which element is crucial when defining the baseline performance in a problem statement?
Which element is crucial when defining the baseline performance in a problem statement?
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What is a key characteristic of many undefined processes in organizations?
What is a key characteristic of many undefined processes in organizations?
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Which type of stakeholder typically represents those affected by the project's outcome?
Which type of stakeholder typically represents those affected by the project's outcome?
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What should a problem statement articulate about the occurrence of the problem?
What should a problem statement articulate about the occurrence of the problem?
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What is the impact of missing RFP deadlines as outlined in the examples?
What is the impact of missing RFP deadlines as outlined in the examples?
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When translating customer needs into metrics, which question should be addressed?
When translating customer needs into metrics, which question should be addressed?
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Why should a problem statement not include a cause?
Why should a problem statement not include a cause?
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What is the primary purpose of defining a project before applying process excellence tools?
What is the primary purpose of defining a project before applying process excellence tools?
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What is a key characteristic of a project charter?
What is a key characteristic of a project charter?
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Which of the following is NOT a problem associated with poorly defined projects?
Which of the following is NOT a problem associated with poorly defined projects?
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When should a project charter be reviewed at a minimum?
When should a project charter be reviewed at a minimum?
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What can be a consequence of a poorly structured project charter?
What can be a consequence of a poorly structured project charter?
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Why is it important to revisit the elements of the project charter?
Why is it important to revisit the elements of the project charter?
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What does the project charter represent between the project team and management?
What does the project charter represent between the project team and management?
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What is typically a challenge when choosing a project?
What is typically a challenge when choosing a project?
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Which factor is essential for a project to be considered for evaluation?
Which factor is essential for a project to be considered for evaluation?
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What is NOT a requirement for a supportable business case?
What is NOT a requirement for a supportable business case?
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Which element should be included in a Project Charter?
Which element should be included in a Project Charter?
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Why is it important for a project to align with the Mission, Vision, and Goals of the organization?
Why is it important for a project to align with the Mission, Vision, and Goals of the organization?
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What should the timeline of the project be based on?
What should the timeline of the project be based on?
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What do team members regularly participate in for project evaluation?
What do team members regularly participate in for project evaluation?
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Which role is NOT typically included in a Project Charter?
Which role is NOT typically included in a Project Charter?
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Which aspect contributes to the further development of the project's definition and scope?
Which aspect contributes to the further development of the project's definition and scope?
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Study Notes
Lean Six Sigma DMAIC Model
- DMAIC is a data-driven problem-solving methodology used in Lean Six Sigma
- DMAIC stands for Define, Measure, Analyze, Improve, Control
- Used for process improvement projects, addressing problems and improving processes
- Aims to reduce errors, eliminate variability and optimize processes for efficiency and effectiveness
Define Phase
-
Launch a team
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Establish a charter
-
Plan the project
-
Gather the voice of the customer
-
Plan for change
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Define problem statements; this is an agreement between team members & management about what the team is expected to accomplish
-
Clearly define the project's purpose, scope, and boundaries
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Identify the problem and its root causes
-
Define the project goals and objectives
-
Collect data on customer needs and perceptions
-
Tools and deliverables:
- Project charter
- Team charter
- SIPOC Diagram
- Voice of Customer (VOC)
Measure Phase
- Document the process
- Collect baseline data
- Narrow down the project focus
Analyze Phase
- Analyze data
- Identify root cause
- Identify and remove waste
Improve Phase
- Generate solutions
- Evaluate solutions
- Optimize solutions
- Pilot
- Plan and implement
Control Phase
- Control the process
- Validate project benefits
Project Charter
- A project charter is a contract between management and team members, outlining expectations for the project.
- It defines scope, responsibilities, resources, and timelines
- A key first step in a Lean Six Sigma methodology
- A well defined plan can make or break the project
- This ensures focus, effectiveness and motivation from all team members
Problem Statement
- States the problem being addressed
- Clearly and concisely defines the problem
- Provides context, importance, and business implications
- Should include background, magnitude and trend, baseline performance
- Should not include a solution or imply a cause
Project Goal/Mission Statement
- Clearly defines what success entails for the project, using the SMART Framework.
- Includes:
- What is desired?
- How much improvement is needed?
- When and by what timeframe?
- Sets measurable parameters & performance targets
Project Scope
- Defines boundaries & parameters of the project; what is in scope and what is out of scope
- The work is explicitly defined
- Needs to be measurable; product families, geography, departments
- Avoids scope creep
SIPOC
- Structure:
- Suppliers: Who provides inputs?
- Inputs: What are the raw materials or information used?
- Process: The steps involved in transforming inputs to outputs.
- Outputs: What is produced by the process?
- Customers: Who or what is this output delivered to?
Stakeholder Analysis
- Identifies all individuals, groups, and organizations that can influence or be influenced by the outcome of the project.
- It includes those who can influence, those who are affected, and those involved in the project
- Understanding stakeholders' needs and expectations helps align efforts and ensure success.
Voice of the Customer (VOC)
- Used to gather customer feedback and needs.
- Includes various ways like:
- Direct discussion/interviews
- Focus groups
- Surveys
- Customer specifications
- Observations
- Identifying quality attributes and operational definitions for incorporating into the process or product
- Important during the Define phase
Critical to Quality (CTQ)
- CTQs are identified, specific, measurable, needs and requirements of the customer.
- Needs to be a precise operational definition that can be measured
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Description
Explore the Lean Six Sigma DMAIC model, a systematic approach for process improvement. Understand each phase: Define, Measure, Analyze, Improve, and Control. Learn how to effectively address problems, reduce variability, and optimize efficiency within projects.
