10 Questions
What is the basis of departmentalization called when it is based on geography or territory?
Geographic departmentalization
Which type of departmentalization groups activities based on work or customer flow?
Process departmentalization
What characterizes cross-functional teams in an organization?
They tackle tasks that require diverse skills
In which way do organizations emphasize customer departmentalization?
By placing greater focus on customer needs
How does Black & Decker organize its divisions according to the text?
Along functional lines
What is the primary advantage of functional departmentalization?
It enables specialization and economies of scale.
Which form of departmentalization focuses on grouping employees based on the organization's major product areas?
Product departmentalization
What is the primary advantage of product departmentalization?
It allows for better tracking of product performance.
In customer departmentalization, employees are grouped based on:
The type of customer the organization seeks to reach.
What is the underlying assumption behind customer departmentalization?
Customers in each department have a common set of problems and needs that can best be met by specialists.
Learn about the common forms of departmentalization in organizations, such as functional departmentalization, and how they group jobs together. Explore the advantages of organizing the workplace using functional departmentalization and its impact on achieving economies of scale.
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