Conflict Management in the Workplace - Understanding Conflict
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Questions and Answers

What is conflict?

  • Opposition between two simultaneous but individuals
  • An open clash between two opposing groups
  • A hostile meeting of opposing military forces in the course of war
  • A state of discord caused by the actual or perceived opposition of needs, values, and interests (correct)

    • What are the early indicators of conflict according to the text?

  • Involvement of two or more parties
  • Perception of incompatible goals
  • Differing values or perceptions
  • All of the above (correct)

    • What can conflict develop because of?

  • Dealing with people's lives and jobs (correct)
  • Dealing with children and pride
  • Dealing with sense of mission or purpose
  • All of the above

    • Can conflict be minimized or resolved?

    <p>Yes, conflict can be minimized, diverted, and/or resolved</p> Signup and view all the answers

    What are the four basic elements of conflict mentioned in the text?

    <p>Involvement of two or more parties and perception of incompatible goals</p> Signup and view all the answers

    What is a potential indicator of harmful conflict?

    <p>Desire for power</p> Signup and view all the answers

    What is a potential cause of conflict?

    <p>Withholding bad news</p> Signup and view all the answers

    What is a characteristic of constructive conflict, as mentioned in the text?

    <p>Builds cooperation among people through learning more about each other</p> Signup and view all the answers

    In conflict resolution, what is essential to identifying the causes of conflict?

    <p>Results in clarification of important problems and issues</p> Signup and view all the answers

    What is a sign that conflict is destructive, based on the information provided?

    <p>Disagreements, regardless of issue</p> Signup and view all the answers

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