Podcast
Questions and Answers
What is the primary focus of the presentation?
What is the primary focus of the presentation?
- Productivity improvement
- Conflict management (correct)
- Human resource development
- Financial management
Dysfunctional conflict leads to increased productivity in the workplace.
Dysfunctional conflict leads to increased productivity in the workplace.
False (B)
What is the term used for conflict that is healthy and leads to positive outcomes?
What is the term used for conflict that is healthy and leads to positive outcomes?
Functional conflict
In Cotton On MOA, dysfunctional conflict is very ________.
In Cotton On MOA, dysfunctional conflict is very ________.
Match the types of conflict with their characteristics:
Match the types of conflict with their characteristics:
Which step is NOT a method to resolve conflict in the workplace?
Which step is NOT a method to resolve conflict in the workplace?
What action does the manager at Cotton On MOA usually take when conflicts arise?
What action does the manager at Cotton On MOA usually take when conflicts arise?
Accommodating is one of the steps to resolve conflict mentioned in the presentation.
Accommodating is one of the steps to resolve conflict mentioned in the presentation.
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Study Notes
Introduction
- This presentation focuses on conflict management
- This presentation will teach you to handle conflict in the workplace
- Conflict is a negative difference of opinion or emotion that people have, often due to a dispute over a particular risk
Types of Conflict
- Functional conflict is healthy, where coworkers respect each other, and the outcome is positive with increased productivity
- Dysfunctional conflict is often due to misunderstanding and poor communication which leads to a decline in productivity and mistrust in the workplace
Types of Conflict in Cotton On MOA
- Cotton On MOA has experienced functional conflict due to effective management practices
- Functional conflict at Cotton On MOA has not negatively affected productivity and has instead fostered a stronger work environment
- Dysfunctional conflict is very rare at Cotton On MOA because employees rarely clash and manage to resolve misunderstandings before they escalate
How to Resolve Conflict
- Managers should be able to resolve workplace conflict using the following steps: accommodating, avoiding, collaborating, competing, compromising
- Knowing how to properly utilize these steps is vital for managers
How Cotton On MOA Resolves Conflict
- The manager at Cotton On MOA (KB), deals with conflict based on the severity of the issue
- The manager listens to both sides of the story before taking any action
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