Conflict Management in the Workplace

What is the primary focus of the presentation?

Dysfunctional conflict leads to increased productivity in the workplace.

What is the term used for conflict that is healthy and leads to positive outcomes?

In Cotton On MOA, dysfunctional conflict is very ________.

Match the types of conflict with their characteristics:

Which step is NOT a method to resolve conflict in the workplace?

What action does the manager at Cotton On MOA usually take when conflicts arise?

Accommodating is one of the steps to resolve conflict mentioned in the presentation.

Introduction

This presentation focuses on conflict management
This presentation will teach you to handle conflict in the workplace
Conflict is a negative difference of opinion or emotion that people have, often due to a dispute over a particular risk

Types of Conflict

Functional conflict is healthy, where coworkers respect each other, and the outcome is positive with increased productivity
Dysfunctional conflict is often due to misunderstanding and poor communication which leads to a decline in productivity and mistrust in the workplace

Types of Conflict in Cotton On MOA

Cotton On MOA has experienced functional conflict due to effective management practices
Functional conflict at Cotton On MOA has not negatively affected productivity and has instead fostered a stronger work environment
Dysfunctional conflict is very rare at Cotton On MOA because employees rarely clash and manage to resolve misunderstandings before they escalate

How to Resolve Conflict

Managers should be able to resolve workplace conflict using the following steps: accommodating, avoiding, collaborating, competing, compromising
Knowing how to properly utilize these steps is vital for managers

How Cotton On MOA Resolves Conflict

The manager at Cotton On MOA (KB), deals with conflict based on the severity of the issue
The manager listens to both sides of the story before taking any action

This quiz explores the fundamentals of conflict management, particularly in workplace settings. Learn about the types of conflict, their implications, and effective resolution strategies, referencing the practices at Cotton On MOA. Enhance your conflict resolution skills and foster a positive work environment.