Conflict Management in the Workplace - Understanding Conflict
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Questions and Answers

What are some indicators of destructive conflict?

  • Surprises, strong public statements, lack of respect (correct)
  • Desire for power, increase in lack of respect, airing disagreements through media
  • Body language, disagreement, withholding bad news
  • Open disagreement, lack of clear goals, lack of interest
  • What is NOT a potential cause of conflict mentioned in the text?

  • Personality conflict
  • Competition over resources
  • Lack of cooperation
  • Effective organizational systems (correct)
  • What does constructive conflict involve according to the text?

  • Open disagreement, lack of clear goals, lack of interest
  • Polarizing people and groups, increasing differences, irresponsible behavior
  • Desire for power, increase in lack of respect, airing disagreements through media
  • Involving people in resolving issues, causing authentic communication, releasing emotion and anxiety (correct)
  • What does conflict resolution aim to do according to the text?

    <p>Alleviating or eliminating sources of conflict</p> Signup and view all the answers

    Which of the following is NOT mentioned as a potential beginning of conflict in the text?

    <p>Effective organizational systems</p> Signup and view all the answers

    What is the definition of conflict, as mentioned in the text?

    <p>A state of discord caused by opposition of needs, values, and interests</p> Signup and view all the answers

    What are early indicators of conflict?

    <p>Recognition of early indicators</p> Signup and view all the answers

    What does the International Institute of Tropical Agriculture suggest about conflict?

    <p>Conflict can be constructive or destructive</p> Signup and view all the answers

    What are the four basic elements of conflict according to the text?

    <p>Involvement of two or more parties, a perception of incompatible goals, differing values or perceptions</p> Signup and view all the answers

    What can unresolved conflict in the workplace escalate into?

    <p>Verbal assaults and inability to work together</p> Signup and view all the answers

    Study Notes

    Indicators of Destructive Conflict

    • Signs include hostility, avoidance, or withdrawal which hinder collaboration and communication.
    • Escalation of disagreements leading to aggression and personal attacks is a clear indicator.
    • Low morale and a toxic work environment often result from destructive conflict.

    Non-Causes of Conflict

    • Factors such as personal character flaws or extraneous issues not directly related to interpersonal dynamics are not potential causes of conflict.

    Constructive Conflict Involvement

    • Constructive conflict promotes open communication and mutual understanding.
    • It encourages problem-solving and innovative solutions through collaboration.

    Goals of Conflict Resolution

    • Aims to restore relationships and improve communication between parties.
    • Seeks to find a mutually acceptable solution, enhancing teamwork.

    Beginning of Conflict

    • Issues like miscommunication or differing values are often noted, but external economic factors are not mentioned as beginnings of conflict.

    Definition of Conflict

    • Defined as a disagreement or clash between ideas, principles, or people, stemming from perceived differences.

    Early Indicators of Conflict

    • Signs include changes in behavior, increased tension, and avoidance of certain individuals or topics.
    • Frequent misunderstandings can signal the potential for conflict escalation.

    International Institute of Tropical Agriculture on Conflict

    • Suggests that conflicts related to agricultural resources can hinder development and worsen food security.

    Basic Elements of Conflict

    • Four basic elements: opposing goals, perceived incompatibility, interaction of the parties, and the context in which it occurs.

    Unresolved Conflict in the Workplace

    • Can escalate into significant issues such as reduced productivity, high turnover rates, or complete breakdown of team dynamics.

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    Description

    This quiz explores the concept of conflict and its manifestations, including internal and external conflicts. It covers the various forms of conflicts that can arise in the workplace, providing an understanding of the nature and causes of conflicts.

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