Podcast
Questions and Answers
What can hinder parties from recognizing superordinate goals?
What can hinder parties from recognizing superordinate goals?
What might be necessary before promoting cooperation through superordinate goals?
What might be necessary before promoting cooperation through superordinate goals?
How was the Psychological Evaluation Unit structured?
How was the Psychological Evaluation Unit structured?
What aspect of professionalism was emphasized in the Psychological Evaluation Unit?
What aspect of professionalism was emphasized in the Psychological Evaluation Unit?
Signup and view all the answers
What was the primary responsibility of the Psychological Evaluation Unit?
What was the primary responsibility of the Psychological Evaluation Unit?
Signup and view all the answers
Which circumstance could potentially weaken interprofessional cooperation in the unit?
Which circumstance could potentially weaken interprofessional cooperation in the unit?
Signup and view all the answers
What factor is crucial for the unit to function properly?
What factor is crucial for the unit to function properly?
Signup and view all the answers
What was the budget situation of the hospital at the time the unit was created?
What was the budget situation of the hospital at the time the unit was created?
Signup and view all the answers
What was Max's proposed standard for an acceptable absenteeism rate?
What was Max's proposed standard for an acceptable absenteeism rate?
Signup and view all the answers
Which of the following individuals questioned Max's excuses for absenteeism?
Which of the following individuals questioned Max's excuses for absenteeism?
Signup and view all the answers
How did Jerry contribute to the discussion regarding Max's absenteeism?
How did Jerry contribute to the discussion regarding Max's absenteeism?
Signup and view all the answers
What argument did Laura present regarding Max's attendance?
What argument did Laura present regarding Max's attendance?
Signup and view all the answers
What was the general reaction of the group to Jerry's introduction of issues regarding Max?
What was the general reaction of the group to Jerry's introduction of issues regarding Max?
Signup and view all the answers
Which statement best reflects Megan's view on Max's attendance?
Which statement best reflects Megan's view on Max's attendance?
Signup and view all the answers
The discussion primarily focused on evaluating which aspect of Max's performance?
The discussion primarily focused on evaluating which aspect of Max's performance?
Signup and view all the answers
During the conversation, how did Jerry ask the group to respond to Max’s proposed absenteeism rate?
During the conversation, how did Jerry ask the group to respond to Max’s proposed absenteeism rate?
Signup and view all the answers
What effect do shifting levels of abstraction have on problem definition?
What effect do shifting levels of abstraction have on problem definition?
Signup and view all the answers
What does Volkema's argument highlight about problem formulations in conflict resolution?
What does Volkema's argument highlight about problem formulations in conflict resolution?
Signup and view all the answers
What was the main purpose of creating the evaluation unit?
What was the main purpose of creating the evaluation unit?
Signup and view all the answers
What can hinder parties from exploring alternative problem definitions?
What can hinder parties from exploring alternative problem definitions?
Signup and view all the answers
Who chaired most meetings and represented the unit in the hospital bureaucracy?
Who chaired most meetings and represented the unit in the hospital bureaucracy?
Signup and view all the answers
Why is the identification of problem formulations in a conflict difficult?
Why is the identification of problem formulations in a conflict difficult?
Signup and view all the answers
What factor contributed to the other staff members feeling intimidated during discussions?
What factor contributed to the other staff members feeling intimidated during discussions?
Signup and view all the answers
Which of the following characters attempted to encourage others to speak up in meetings?
Which of the following characters attempted to encourage others to speak up in meetings?
Signup and view all the answers
What role do discussions play in understanding problem formulations?
What role do discussions play in understanding problem formulations?
Signup and view all the answers
What was a significant concern for the members of the evaluation unit?
What was a significant concern for the members of the evaluation unit?
Signup and view all the answers
What is a potential outcome when parties are stuck in a conflict?
What is a potential outcome when parties are stuck in a conflict?
Signup and view all the answers
How did Jerry's leadership style affect group discussions?
How did Jerry's leadership style affect group discussions?
Signup and view all the answers
How do problem formulations affect the conflict resolution process?
How do problem formulations affect the conflict resolution process?
Signup and view all the answers
What complexity is introduced as a group works on an issue during conflict?
What complexity is introduced as a group works on an issue during conflict?
Signup and view all the answers
What external pressure influenced decision-making in the evaluation unit?
What external pressure influenced decision-making in the evaluation unit?
Signup and view all the answers
Which of the following groups felt overshadowed in discussions?
Which of the following groups felt overshadowed in discussions?
Signup and view all the answers
What is one primary challenge in managing conflict between parties?
What is one primary challenge in managing conflict between parties?
Signup and view all the answers
Which technique did Volkema develop to assist in conflict management?
Which technique did Volkema develop to assist in conflict management?
Signup and view all the answers
What is a potential reaction when individuals feel threatened in a conflict?
What is a potential reaction when individuals feel threatened in a conflict?
Signup and view all the answers
Why is problem formulation important in conflict management?
Why is problem formulation important in conflict management?
Signup and view all the answers
What is one option for defining problems in conflict, as suggested in the content?
What is one option for defining problems in conflict, as suggested in the content?
Signup and view all the answers
What effect does limiting the definition of problems have on conflict resolution?
What effect does limiting the definition of problems have on conflict resolution?
Signup and view all the answers
What is one proposed benefit of taking time to collect oneself when confronted with conflict?
What is one proposed benefit of taking time to collect oneself when confronted with conflict?
Signup and view all the answers
What does the reframing of conflict aim to achieve?
What does the reframing of conflict aim to achieve?
Signup and view all the answers
What is the narrowest formulation regarding the selection of procedures for the project teams?
What is the narrowest formulation regarding the selection of procedures for the project teams?
Signup and view all the answers
Which formulation allows for a greater number of possible solutions?
Which formulation allows for a greater number of possible solutions?
Signup and view all the answers
How does the first formulation influence the focus of the parties involved?
How does the first formulation influence the focus of the parties involved?
Signup and view all the answers
What is implied by the broadest problem formulation?
What is implied by the broadest problem formulation?
Signup and view all the answers
Which formulation opens up possibilities for various actions than the previous ones?
Which formulation opens up possibilities for various actions than the previous ones?
Signup and view all the answers
What does the second formulation focus on that differs from the first?
What does the second formulation focus on that differs from the first?
Signup and view all the answers
What is characteristic of the broadest formulation compared to the others?
What is characteristic of the broadest formulation compared to the others?
Signup and view all the answers
Which of the following reflects a primary action stemming from the first formulation?
Which of the following reflects a primary action stemming from the first formulation?
Signup and view all the answers
Study Notes
Chapter 8: Managing Conflict
- Self-management is the optimal approach to managing conflict; solutions worked out by all parties are often more appropriate and effective than those created by outsiders.
- Collaboration is the most effective way of managing conflicts, but compromise or other styles may be necessary depending on the circumstances.
- The normative model, presented in Chapter 1, suggests initially differentiating between parties and the issues, then integrating to find a mutually acceptable solution.
- Differentiation is crucial for integration. Parties need to understand each other's interests, issues, and positions to find common ground.
- Differentiation involves expressing differences, but it's important to avoid spiralling escalation or avoidance.
- Effective conflict management often involves a combination of competing and collaborating styles.
- Competing signals commitment to a position; collaborating moves parties toward mutual acceptance.
- Framing problems as issues, rather than blaming people, is key to effective conflict management. The suggested format is "I have a problem. When you do X, Y results, and I feel Z."
- Understanding the other parties' perspectives is vital in constructive conflict management.
- The Problem-Purpose Expansion (PPE) Technique can be used to help parties define problems in more comprehensive ways. This technique uses an infinitive + object + qualifier (e.g., to convince neighbors that a sidewalk is needed) to broaden perspectives. Further reformulating the problem, for example, "to convince neighbours that a sidewalk is needed in order to get neighbors to pay for the sidewalk installation" further opens up solution possibilities.
- Different dispute resolution systems in organizations (interest-based, rights-based, or power-based) influence the most effective conflict-management approaches. Interest-based systems try to meet the underlying interests of all parties, rights-based systems appeal to independent standards, and power-based systems rely on coercion.
- Forgiveness is important in overcoming deep transgressions, particularly when the conflict causes a harm and distrust. Forgiveness can, in turn, help restore a relationship.
- Empathy, fear of isolation, the need to resolve hurt and resentment, a desire to restore the relationship, and acknowledging conciliatory behaviours are key factors in considering forgiveness.
Managing Conflicts Within Organizations
- Understanding organisational conflict approaches (e.g., interest-based, rights-based, power-based) is key to resolving conflicts effectively.
- Organizational dispute resolution can use formal programmes like grievance procedures or mediation offices for dispute resolutions.
Studying That Suits You
Use AI to generate personalized quizzes and flashcards to suit your learning preferences.
Related Documents
Description
Explore the essential strategies and theories for managing conflict effectively in Chapter 8. This chapter emphasizes the importance of self-management and collaboration, as well as understanding different perspectives to achieve mutually acceptable solutions. Dive into the normative model and learn how differentiation and integration play crucial roles in conflict resolution.
