Professional Development: Self-Control and Management
45 Questions
0 Views

Choose a study mode

Play Quiz
Study Flashcards
Spaced Repetition
Chat to lesson

Podcast

Play an AI-generated podcast conversation about this lesson

Questions and Answers

What is a key element of conflict as defined in the content?

  • Conflicting parties have incompatible goals (correct)
  • Conflicting parties have compatible goals
  • Clear communication between parties
  • Emotional intelligence of the individuals

    • Which type of conflict occurs between two individuals?

  • Intragroup conflict
  • Individual-group conflict
  • Intergroup conflict
  • Interindividual conflict (correct)

    • Which of the following is a cause of conflicts mentioned?

  • Poor leadership styles
  • Competition for resources (correct)
  • Overlapping job responsibilities
  • Lack of training programs

    • In which level of conflict do individuals face incompatibility between goals associated with roles?

    <p>Intraindividual conflict</p> Signup and view all the answers

    What distinguishes intergroup conflict from other types of conflict?

    <p>It involves budget disputes among groups</p> Signup and view all the answers

    What is a common misconception about conflicts in the workplace?

    <p>Conflict always leads to negative outcomes</p> Signup and view all the answers

    What type of conflict arises between factions within a single group?

    <p>Intragroup conflict</p> Signup and view all the answers

    Which scenario exemplifies individual-group conflict?

    <p>Management versus staff disagreements</p> Signup and view all the answers

    What is chronic stress primarily characterized by?

    <p>Having several physical and psychological symptoms</p> Signup and view all the answers

    Which of the following is NOT a symptom of chronic stress?

    <p>Increased creativity</p> Signup and view all the answers

    What is the main purpose of effective time management?

    <p>To allocate time wisely to specific activities</p> Signup and view all the answers

    Which of the following best describes toxic positivity?

    <p>The overgeneralization of happiness across all scenarios</p> Signup and view all the answers

    Which of the following is a recommended individual approach to managing stress?

    <p>Effective time-management techniques</p> Signup and view all the answers

    What aspect of chronic stress can make daily functioning more challenging?

    <p>Extreme fatigue</p> Signup and view all the answers

    What is a benefit of expanding social support networks?

    <p>It can help reduce feelings of isolation</p> Signup and view all the answers

    Which of the following is NOT a component of effective time-management?

    <p>Ignoring task completion</p> Signup and view all the answers

    What is a situation characterized by a performance reliance among group members?

    <p>Task Interdependence</p> Signup and view all the answers

    What can result from unclear lines of authority among supervisors?

    <p>Competency feelings</p> Signup and view all the answers

    Which type of barrier can be physical, cultural, or psychological?

    <p>Communication Barriers</p> Signup and view all the answers

    Which characteristic describes someone who constantly complains about their situation?

    <p>Whiner</p> Signup and view all the answers

    What type of person is described as controlling others through sarcasm and embarrassment?

    <p>Sniper</p> Signup and view all the answers

    Which characteristic is NOT typically associated with difficult people?

    <p>Low need for structure</p> Signup and view all the answers

    What are conflicts arising from differing belief systems deemed as?

    <p>Beliefs Conflicts</p> Signup and view all the answers

    Which type of person is likely to respond to difficult situations by doing and saying nothing?

    <p>Nothing Person</p> Signup and view all the answers

    What characterizes a 'Yes Person' in conflict situations?

    <p>Delays decision making and seldom commits</p> Signup and view all the answers

    What can be a positive outcome of conflict in an organization?

    <p>Increase in motivation and energy levels</p> Signup and view all the answers

    Which of the following describes the behavior of someone with a 'High Need for Attention'?

    <p>Behaves in a manner to ensure they are noticed</p> Signup and view all the answers

    What is a common negative outcome of excessive conflict within a group?

    <p>Erosion of group cohesiveness</p> Signup and view all the answers

    What strategy does 'Dominating' or forcing reflect in conflict management?

    <p>Win-Lose strategy</p> Signup and view all the answers

    How can conflict positively influence a group's decision-making process?

    <p>By stimulating diverse opinions and discussions</p> Signup and view all the answers

    Which type of conflict behavior includes throwing tantrums and yelling?

    <p>Grenade</p> Signup and view all the answers

    Which statement represents a non-toxic approach to emotional support?

    <p>I see that you are really stressed, anything I can do?</p> Signup and view all the answers

    What is one way conflict can negatively affect organizational performance?

    <p>By reducing effective group communication</p> Signup and view all the answers

    What is a key characteristic of toxic positivity?

    <p>Ignoring negative feelings.</p> Signup and view all the answers

    Which option best describes a supportive response according to non-toxic acceptance?

    <p>Everyone's story, abilities, limitations are different and that is okay.</p> Signup and view all the answers

    Which of the following emphasizes the importance of experiencing negative emotions?

    <p>It's important to express how you're feeling.</p> Signup and view all the answers

    What can be considered an effective organizational strategy for employee well-being?

    <p>Increase formal organizational communication.</p> Signup and view all the answers

    What is the primary goal of accommodation in conflict resolution?

    <p>To save the relationship between conflicting parties</p> Signup and view all the answers

    Which conflict resolution technique requires each party to give up something?

    <p>Compromise</p> Signup and view all the answers

    What defines a collaboration strategy in conflict resolution?

    <p>It leads to a Win-win situation</p> Signup and view all the answers

    In what context is arbitration typically used?

    <p>When a neutral third party can offer a binding decision</p> Signup and view all the answers

    Which of the following best describes mediation?

    <p>Intervention of a neutral third party to find a solution</p> Signup and view all the answers

    What is a characteristic of arbitration in conflict resolution?

    <p>Parties agree beforehand to abide by the decision</p> Signup and view all the answers

    What type of outcome does the compromise strategy produce?

    <p>Mutual concession resulting in a Lose-Lose outcome</p> Signup and view all the answers

    When is collaboration particularly challenging in conflict resolution?

    <p>When there are scarce resources involved</p> Signup and view all the answers

    Study Notes

    Professional Development: Self-Control and Management

    • Topics covered include conflict in the workplace, stress management, and time management.
    • This is part of a financial preparation module for Millennials.

    Conflict Management

    • Conflict is defined as a disagreement of ideas or beliefs, a psychological and behavioral reaction to a perception that someone is preventing a goal, taking away a right, or violating a relationship.
    • Key element: Conflicting parties have incompatible goals.
    • Types of conflict: interpersonal (e.g., friends, family), individual-group, and group-group.
    • Levels of conflict within an organization include intra-individual, inter-individual, intra-group, and inter-group.

    Sources of Conflict

    • Competition for resources (e.g., money, space, personnel).
    • Task interdependence (when group members depend on each other, and groups rely on each other but have conflicting goals).
    • Jurisdictional ambiguity (unclear lines of authority leading to perceived incompetence).
    • Communication barriers (physical, cultural, and psychological).
    • Beliefs (conflicts in belief systems of individuals or groups).
    • Personality (incompatible personalities working together).
    • Difficult people characteristics (Bramson, 1981): high needs for perfection (whiner, no person, nothing person), high need for control (tank, sniper, know-it-all), and high need for approval (yes person, maybe person).
    • High needs for attention (grenade, friendly sniper, think-they-know-it-all).

    Outcomes of Conflict

    • Positive outcomes: increased motivation/energy, creativity/innovation, quality decisions, member satisfaction/commitment.
    • Negative outcomes: reduction in group cohesiveness, hampers effective group performance, and group goals become secondary to infighting.

    Conflict Management Techniques

    • Dominating (forcing, win-lose strategy).
    • Accommodation (giving in, lose-win strategy).
    • Compromise (each party gives up something, lose-lose strategy).
    • Collaboration (cooperation, win-win situation).

    Third Party Intervention

    • Mediation (neutral 3rd party helps both parties reach an agreement).
    • Arbitration (neutral 3rd party makes a binding or non-binding decision).

    Stress and Time Management

    • How do we deal with life and work challenges? (Stressors are 20% each for five categories)
    • Is stress always bad? No, stress is an opportunity when it has the potential for gain (7).
    • What is stress? The degree to which you feel overwhelmed, unable to cope with unmanageable pressures. It's an unpleasant psychological process.
    • One potential source: Work (26% of cited responses).
    • Models of stress (factors, mediators, consequences)

    Stressors

    • Potential sources of stress include environmental (economic, political uncertainty, technological change), personal (family, economic problems, personality), organizational (task demands, role demands, interpersonal demands).

    Stress Management Techniques

    • Approaches include individual (effective time management, increased physical exercise, relaxation training, expanded social support networks) and organizational (selection and hiring process, training, goal setting, redesigning jobs, increasing employee involvement, increasing formal organizational communication, sabbaticals, wellness programs).
    • Effective time management techniques include effective planning, goal setting, deadlines, delegation, prioritization, and spending the right time on the right activity.
    • Increased physical exercise benefits stamina, sleep, healthy body, and relieves stress (including specific exercises).
    • Social support networks are essential. Toxic positivity (excessive optimism) is a form of avoidance; it is okay to have negative emotions.

    Signs and Symptoms of Chronic Stress

    • Irritability, fatigue, headaches, concentration/inability to focus, disorganized thoughts, difficulty sleeping, digestive problems, feeling helpless, low self-esteem, nervousness, frequent infections.

    Studying That Suits You

    Use AI to generate personalized quizzes and flashcards to suit your learning preferences.

    Quiz Team

    Related Documents

    Module 6: Self-Control and Management PDF

    Description

    This quiz covers essential topics such as conflict management, stress management, and time management, aimed at enhancing self-control in the workplace. It focuses on the financial preparation module tailored for Millennials and explores various types of conflicts and their sources. Test your understanding of management strategies in professional settings.

    More Like This

    Use Quizgecko on...
    Browser
    Open
    Browser
    Browser