Lec 12: End User Technology Management
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Questions and Answers

Which of the following is NOT a preinstallation site preparation task?

  • Assessing power conditioning requirements
  • Verifying ergonomic issues
  • Installing software applications (correct)
  • Ensuring adequate power supply
  • Adequate lighting is a consideration during site preparation for installations.

    True

    What is the primary purpose of a site management notebook during technology installations?

    To organize and document all site preparation activities and requirements.

    The presence of a ______ system is crucial for preventing fire hazards in a technology installation site.

    <p>fire-suppression</p> Signup and view all the answers

    Match the following site preparation considerations with their descriptions:

    <p>Space requirements = Amount of physical area needed for installation Ergonomic issues = Ensuring user comfort during operation Power conditioning requirements = Stabilizing power supply to prevent damage Material storage requirements = Space for storing equipment and supplies</p> Signup and view all the answers

    What is the primary purpose of anticipating and addressing potential problems before installation?

    <p>To anticipate and address potential problems before installation</p> Signup and view all the answers

    Which condition is the most common form of repetitive strain injury affecting wrists and fingers?

    <p>Carpal tunnel syndrome</p> Signup and view all the answers

    An uninterruptible power supply (UPS) is used solely for protecting devices from voltage surges.

    <p>False</p> Signup and view all the answers

    What should be updated after testing the system during a hardware installation?

    <p>site management notebook</p> Signup and view all the answers

    Before installing application software, ensure the software is compatible with the ______.

    <p>hardware and network</p> Signup and view all the answers

    Match the following steps with their corresponding hardware installation processes:

    <p>Assemble the tool kit = Preparation for installation Power up the system = System setup Update device drivers = Operating system installation Test network connectivity = Network installation</p> Signup and view all the answers

    Which of the following is NOT a typical step in the operating system installation process?

    <p>Install and configure application software</p> Signup and view all the answers

    Testing the functionality of the network is a major hardware installation step.

    <p>False</p> Signup and view all the answers

    What is one effective way to reduce lighting issues in over-lit areas?

    <p>Turn off or remove some light fixtures</p> Signup and view all the answers

    Fluorescent bulbs can flicker at the same rate as CRT monitors, causing potential issues.

    <p>True</p> Signup and view all the answers

    What type of fire extinguisher is recommended for electrical fires?

    <p>Class C</p> Signup and view all the answers

    A site management notebook consolidates important information about __________ equipment.

    <p>technology</p> Signup and view all the answers

    Match the following lighting adjustments with their solutions:

    <p>Too bright lighting = Remove or turn off some light fixtures Glare on display screen = Reposition display screen Flickering lights = Switch to LED bulbs Direct light source = Avoid facing the light source directly</p> Signup and view all the answers

    Which of the following is NOT a critical item to include in a site management notebook?

    <p>Current software updates</p> Signup and view all the answers

    Electromechanical equipment is less likely to cause fires than electronic devices.

    <p>False</p> Signup and view all the answers

    What is one main benefit of having a site management notebook?

    <p>It helps diagnose, troubleshoot, and manage technology equipment.</p> Signup and view all the answers

    Moving parts in electromechanical equipment are a significant cause of __________.

    <p>fires</p> Signup and view all the answers

    What should users do to avoid glare from light sources when working?

    <p>Position display screen to avoid glare</p> Signup and view all the answers

    Study Notes

    Course Information

    • Course Title: CIS: 285: End User Training and Support
    • Course Subtitle: Installing and Managing End-User Technology
    • Instructor: Mohammed Al Nakshabandi
    • Instructor Credentials: MBA, PMP
    • Date: 11/21/202

    Lecture 11: Product Evaluation Strategies and Support Standards

    • Product and support standards emerged
    • Methods for evaluating and selecting technology products
    • Resources for evaluation and selection of technology products

    Lecture 12: Installing and Managing End-User Technology

    • Major site preparation steps for installations
    • Tasks for preinstallation site preparation
    • Purpose and contents of site management notebooks
    • Tools for hardware installation
    • Steps for configuring hardware, operating systems, networks, and application software
    • Wrap-up tasks for installations
    • Ongoing site management tasks

    System Installation Overview

    • User support specialists are responsible for installations
    • Preinstallation site preparation
      • Location
      • Ergonomics
      • Power requirements
      • Network access
      • Air conditioning
      • Lighting
      • Fire suppression
    • Site management documents
    • Hardware installation
    • Operating system and network installation
    • Application software installation
    • Installation wrap-up tasks

    Locating Technology Components

    • Strategies for conserving space
    • System components
      • System unit footprint
      • Keyboard and mouse placement
      • Display screen placement
      • Printer placement
      • Supplies placement
    • Furniture considerations, importance of adjustable chairs

    Ergonomic Factors

    • Ergonomics: study of design for hardware/software and workspaces to minimize health problems, maximize safety, productivity, comfort, and job satisfaction
    • Ergonomic problems
      • Back or neck pain
      • Leg pain
      • Eyestrain and headaches
      • Wrist and finger pain
      • Repetitive strain injuries (RSI)
      • Carpal tunnel syndrome

    Ergonomic Solutions

    • Solutions for back/neck pain, leg pain, eyestrain, wrist/finger pain

    Power Requirements

    • Most computer systems do not have special electrical power needs
    • Special situations:
      • Two-prong outlets
      • Incorrect outlet wiring
      • Overloaded circuit amperage
      • Shared circuits
      • Power stability
      • Multiple devices
    • Power considerations for older buildings

    Special Power Requirements

    • Outlets (older buildings)
    • Outlet wiring
    • Circuit amperage
    • Shared circuits
    • Power stability

    Tips on Power Cables

    • Avoiding stressed cables (too tight, cables on floor/under carpet, hard bends)
    • Using wall-mounted cable conduits, protective rubber conduits, plastic cable ties

    Specialized Power Devices

    • Electrical power strip as a convenient access point
    • Surge suppressors for protecting equipment from power surges and spikes
    • Downtime and uptime considerations
    • Problems with multiple computers

    Network Access

    • Determining access points
    • Identifying network access type: Dial-up modem, satellite, DSL, cable modem, fiber-optic cable, T1 or T3 direct lines, wireless

    Air Conditioning

    • Need for air conditioning in close-proximity installations
    • Determining BTUs for air conditioning capacity

    Lighting Problems

    • Incorrect office lighting can cause significant ergonomic problems, resulting in lower worker productivity due to eyestrain or headaches
    • Reducing lighting, positioning display screens, considering light type

    Fire Suppression

    • Electromechanical equipment is more likely to cause fires than electronic devices due to moving parts and power supply problems
    • Using portable fire extinguishers rated for electrical fires (Class C)
    • Using Halon-substitute extinguishers

    Site Management Documentation

    • Site management notebooks consolidate information about technology equipment
    • Useful for operation, diagnosis, troubleshooting, reconfiguration, upgrade, and repair of systems/components
    • Important in multiple-computer situations

    Typical Contents of Site Management Notebooks

    • Hardware configuration
    • Operating system configuration
    • Network connectivity configuration
    • Software licenses
    • Application software configuration
    • Special operating procedures
    • Warranty and repair information
    • Problem log
    • Backup media log

    Example Supplies Checklist

    • Furniture/supplies/accessories (checklist)

    Quiz Questions

    • Questions on preinstallation site visits, repetitive strain injuries, electrical devices, site management notebooks

    Typical Operating System and Network Installation Steps

    • Backup copies of systems and user data
    • Installing and configuring operating system software, device drivers, network client software, LAN networking, security software
    • Testing network connectivity
    • Performing network administrative tasks, managing user accounts, and access rights
    • Updating site management notebooks

    Typical Steps to Install Application Software

    • Software compatibility with hardware and network
    • Backing up user data files
    • Configuring applications
    • Installing utilities, templates, and style sheets
    • Rebooting and testing applications
    • Maintaining site management notebooks: distribution media, license information, installation codes, different installation types (express, custom, minimal, full)

    Application Software Compatibility Issues

    • Considering CPU types, space requirements, RAM memory, hard drive storage, and software compatibility with hardware peripherals, operating systems, and network environments

    Typical Installation Wrap-Up Tasks

    • Documenting system settings
    • Backing up critical files
    • Creating rescue/bootable media
    • Addressing ergonomic concerns and user use of systems
    • Updating site management notebooks
    • Filling out warranty and registration cards
    • Documenting any problems
    • Verifying user satisfaction

    Site Management Responsibilities

    • Media backup
    • Monitoring potential security threats
    • Disaster and contingency planning
    • Preventive maintenance
    • Computer supplies Inventory
    • Recycling computers and peripherals

    Media Backups

    • Copying files and folders from a PC hard drive to separate storage media
    • Important for preserving data in case the original is damaged or accidentally removed

    Security Problems and Challenges

    • Sources of threats, electronic and physical
    • Electronic threats: Viruses, worms, Trojan horses, spam email attacks, unauthorized access, operating system vulnerabilities, malware software
    • Insecure data transmission
    • Physical threats: Theft of equipment, dissatisfied employees, or members of the public, technology, and bureaucracies

    Physical Security Tools

    • Keypad entry locks
    • ID badges/ID cards, Biometric readers (eye patterns, fingerprints, signature recognition, hand geometry, voice recognition)
    • Motion sensors and heat detection devices
    • Camera systems
    • Reception desks
    • Metal detectors
    • Physical barriers (walls, windows)

    Disaster and Contingency Planning

    • Sources of disasters: power failures, floods, fires, storms, earthquakes, tsunamis, terrorist attacks, sabotage
    • Risk management: tools and strategies to reduce threats from disasters

    Disaster Management Tools

    • Business interruption insurance
    • Engineering inspections
    • Media backups
    • Disaster/contingency plans

    Preventive Maintenance

    • Reducing the likelihood of equipment failure
    • Procedures for cleaning and adjusting system units, disk drives, printers, keyboards, and mice, remove dust, replace batteries, check cables, etc.

    Computer Supplies

    • Maintaining inventory of printer supplies, media, cleaning supplies, replacement parts
    • Sources for computer supplies: local office supply stores, internet vendors, mail-order catalogs

    Managing the Recycling of Computers, Peripherals, and Supplies

    • Equipment replacement disposal problems
    • Hand-me-down strategies
    • Donate obsolete equipment, recycle for charitable organizations, for salvage value of materials

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    Description

    This quiz covers key concepts from lectures on product evaluation strategies and support standards, as well as the installation and management of end-user technology. Test your knowledge of site preparation, installation tasks, and ongoing management procedures essential for user support specialists.

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