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Questions and Answers
Which of the following is NOT a preinstallation site preparation task?
Which of the following is NOT a preinstallation site preparation task?
Adequate lighting is a consideration during site preparation for installations.
Adequate lighting is a consideration during site preparation for installations.
True
What is the primary purpose of a site management notebook during technology installations?
What is the primary purpose of a site management notebook during technology installations?
To organize and document all site preparation activities and requirements.
The presence of a ______ system is crucial for preventing fire hazards in a technology installation site.
The presence of a ______ system is crucial for preventing fire hazards in a technology installation site.
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Match the following site preparation considerations with their descriptions:
Match the following site preparation considerations with their descriptions:
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What is the primary purpose of anticipating and addressing potential problems before installation?
What is the primary purpose of anticipating and addressing potential problems before installation?
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Which condition is the most common form of repetitive strain injury affecting wrists and fingers?
Which condition is the most common form of repetitive strain injury affecting wrists and fingers?
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An uninterruptible power supply (UPS) is used solely for protecting devices from voltage surges.
An uninterruptible power supply (UPS) is used solely for protecting devices from voltage surges.
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What should be updated after testing the system during a hardware installation?
What should be updated after testing the system during a hardware installation?
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Before installing application software, ensure the software is compatible with the ______.
Before installing application software, ensure the software is compatible with the ______.
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Match the following steps with their corresponding hardware installation processes:
Match the following steps with their corresponding hardware installation processes:
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Which of the following is NOT a typical step in the operating system installation process?
Which of the following is NOT a typical step in the operating system installation process?
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Testing the functionality of the network is a major hardware installation step.
Testing the functionality of the network is a major hardware installation step.
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What is one effective way to reduce lighting issues in over-lit areas?
What is one effective way to reduce lighting issues in over-lit areas?
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Fluorescent bulbs can flicker at the same rate as CRT monitors, causing potential issues.
Fluorescent bulbs can flicker at the same rate as CRT monitors, causing potential issues.
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What type of fire extinguisher is recommended for electrical fires?
What type of fire extinguisher is recommended for electrical fires?
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A site management notebook consolidates important information about __________ equipment.
A site management notebook consolidates important information about __________ equipment.
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Match the following lighting adjustments with their solutions:
Match the following lighting adjustments with their solutions:
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Which of the following is NOT a critical item to include in a site management notebook?
Which of the following is NOT a critical item to include in a site management notebook?
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Electromechanical equipment is less likely to cause fires than electronic devices.
Electromechanical equipment is less likely to cause fires than electronic devices.
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What is one main benefit of having a site management notebook?
What is one main benefit of having a site management notebook?
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Moving parts in electromechanical equipment are a significant cause of __________.
Moving parts in electromechanical equipment are a significant cause of __________.
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What should users do to avoid glare from light sources when working?
What should users do to avoid glare from light sources when working?
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Study Notes
Course Information
- Course Title: CIS: 285: End User Training and Support
- Course Subtitle: Installing and Managing End-User Technology
- Instructor: Mohammed Al Nakshabandi
- Instructor Credentials: MBA, PMP
- Date: 11/21/202
Lecture 11: Product Evaluation Strategies and Support Standards
- Product and support standards emerged
- Methods for evaluating and selecting technology products
- Resources for evaluation and selection of technology products
Lecture 12: Installing and Managing End-User Technology
- Major site preparation steps for installations
- Tasks for preinstallation site preparation
- Purpose and contents of site management notebooks
- Tools for hardware installation
- Steps for configuring hardware, operating systems, networks, and application software
- Wrap-up tasks for installations
- Ongoing site management tasks
System Installation Overview
- User support specialists are responsible for installations
- Preinstallation site preparation
- Location
- Ergonomics
- Power requirements
- Network access
- Air conditioning
- Lighting
- Fire suppression
- Site management documents
- Hardware installation
- Operating system and network installation
- Application software installation
- Installation wrap-up tasks
Locating Technology Components
- Strategies for conserving space
- System components
- System unit footprint
- Keyboard and mouse placement
- Display screen placement
- Printer placement
- Supplies placement
- Furniture considerations, importance of adjustable chairs
Ergonomic Factors
- Ergonomics: study of design for hardware/software and workspaces to minimize health problems, maximize safety, productivity, comfort, and job satisfaction
- Ergonomic problems
- Back or neck pain
- Leg pain
- Eyestrain and headaches
- Wrist and finger pain
- Repetitive strain injuries (RSI)
- Carpal tunnel syndrome
Ergonomic Solutions
- Solutions for back/neck pain, leg pain, eyestrain, wrist/finger pain
Power Requirements
- Most computer systems do not have special electrical power needs
- Special situations:
- Two-prong outlets
- Incorrect outlet wiring
- Overloaded circuit amperage
- Shared circuits
- Power stability
- Multiple devices
- Power considerations for older buildings
Special Power Requirements
- Outlets (older buildings)
- Outlet wiring
- Circuit amperage
- Shared circuits
- Power stability
Tips on Power Cables
- Avoiding stressed cables (too tight, cables on floor/under carpet, hard bends)
- Using wall-mounted cable conduits, protective rubber conduits, plastic cable ties
Specialized Power Devices
- Electrical power strip as a convenient access point
- Surge suppressors for protecting equipment from power surges and spikes
- Downtime and uptime considerations
- Problems with multiple computers
Network Access
- Determining access points
- Identifying network access type: Dial-up modem, satellite, DSL, cable modem, fiber-optic cable, T1 or T3 direct lines, wireless
Air Conditioning
- Need for air conditioning in close-proximity installations
- Determining BTUs for air conditioning capacity
Lighting Problems
- Incorrect office lighting can cause significant ergonomic problems, resulting in lower worker productivity due to eyestrain or headaches
- Reducing lighting, positioning display screens, considering light type
Fire Suppression
- Electromechanical equipment is more likely to cause fires than electronic devices due to moving parts and power supply problems
- Using portable fire extinguishers rated for electrical fires (Class C)
- Using Halon-substitute extinguishers
Site Management Documentation
- Site management notebooks consolidate information about technology equipment
- Useful for operation, diagnosis, troubleshooting, reconfiguration, upgrade, and repair of systems/components
- Important in multiple-computer situations
Typical Contents of Site Management Notebooks
- Hardware configuration
- Operating system configuration
- Network connectivity configuration
- Software licenses
- Application software configuration
- Special operating procedures
- Warranty and repair information
- Problem log
- Backup media log
Example Supplies Checklist
- Furniture/supplies/accessories (checklist)
Quiz Questions
- Questions on preinstallation site visits, repetitive strain injuries, electrical devices, site management notebooks
Typical Operating System and Network Installation Steps
- Backup copies of systems and user data
- Installing and configuring operating system software, device drivers, network client software, LAN networking, security software
- Testing network connectivity
- Performing network administrative tasks, managing user accounts, and access rights
- Updating site management notebooks
Typical Steps to Install Application Software
- Software compatibility with hardware and network
- Backing up user data files
- Configuring applications
- Installing utilities, templates, and style sheets
- Rebooting and testing applications
- Maintaining site management notebooks: distribution media, license information, installation codes, different installation types (express, custom, minimal, full)
Application Software Compatibility Issues
- Considering CPU types, space requirements, RAM memory, hard drive storage, and software compatibility with hardware peripherals, operating systems, and network environments
Typical Installation Wrap-Up Tasks
- Documenting system settings
- Backing up critical files
- Creating rescue/bootable media
- Addressing ergonomic concerns and user use of systems
- Updating site management notebooks
- Filling out warranty and registration cards
- Documenting any problems
- Verifying user satisfaction
Site Management Responsibilities
- Media backup
- Monitoring potential security threats
- Disaster and contingency planning
- Preventive maintenance
- Computer supplies Inventory
- Recycling computers and peripherals
Media Backups
- Copying files and folders from a PC hard drive to separate storage media
- Important for preserving data in case the original is damaged or accidentally removed
Security Problems and Challenges
- Sources of threats, electronic and physical
- Electronic threats: Viruses, worms, Trojan horses, spam email attacks, unauthorized access, operating system vulnerabilities, malware software
- Insecure data transmission
- Physical threats: Theft of equipment, dissatisfied employees, or members of the public, technology, and bureaucracies
Physical Security Tools
- Keypad entry locks
- ID badges/ID cards, Biometric readers (eye patterns, fingerprints, signature recognition, hand geometry, voice recognition)
- Motion sensors and heat detection devices
- Camera systems
- Reception desks
- Metal detectors
- Physical barriers (walls, windows)
Disaster and Contingency Planning
- Sources of disasters: power failures, floods, fires, storms, earthquakes, tsunamis, terrorist attacks, sabotage
- Risk management: tools and strategies to reduce threats from disasters
Disaster Management Tools
- Business interruption insurance
- Engineering inspections
- Media backups
- Disaster/contingency plans
Preventive Maintenance
- Reducing the likelihood of equipment failure
- Procedures for cleaning and adjusting system units, disk drives, printers, keyboards, and mice, remove dust, replace batteries, check cables, etc.
Computer Supplies
- Maintaining inventory of printer supplies, media, cleaning supplies, replacement parts
- Sources for computer supplies: local office supply stores, internet vendors, mail-order catalogs
Managing the Recycling of Computers, Peripherals, and Supplies
- Equipment replacement disposal problems
- Hand-me-down strategies
- Donate obsolete equipment, recycle for charitable organizations, for salvage value of materials
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Description
This quiz covers key concepts from lectures on product evaluation strategies and support standards, as well as the installation and management of end-user technology. Test your knowledge of site preparation, installation tasks, and ongoing management procedures essential for user support specialists.