Podcast
Questions and Answers
Which of the following is NOT a preinstallation site preparation task?
Which of the following is NOT a preinstallation site preparation task?
Adequate lighting is a consideration during site preparation for installations.
Adequate lighting is a consideration during site preparation for installations.
True
What is the primary purpose of a site management notebook during technology installations?
What is the primary purpose of a site management notebook during technology installations?
To organize and document all site preparation activities and requirements.
The presence of a ______ system is crucial for preventing fire hazards in a technology installation site.
The presence of a ______ system is crucial for preventing fire hazards in a technology installation site.
Signup and view all the answers
Match the following site preparation considerations with their descriptions:
Match the following site preparation considerations with their descriptions:
Signup and view all the answers
What is the primary purpose of anticipating and addressing potential problems before installation?
What is the primary purpose of anticipating and addressing potential problems before installation?
Signup and view all the answers
Which condition is the most common form of repetitive strain injury affecting wrists and fingers?
Which condition is the most common form of repetitive strain injury affecting wrists and fingers?
Signup and view all the answers
An uninterruptible power supply (UPS) is used solely for protecting devices from voltage surges.
An uninterruptible power supply (UPS) is used solely for protecting devices from voltage surges.
Signup and view all the answers
What should be updated after testing the system during a hardware installation?
What should be updated after testing the system during a hardware installation?
Signup and view all the answers
Before installing application software, ensure the software is compatible with the ______.
Before installing application software, ensure the software is compatible with the ______.
Signup and view all the answers
Match the following steps with their corresponding hardware installation processes:
Match the following steps with their corresponding hardware installation processes:
Signup and view all the answers
Which of the following is NOT a typical step in the operating system installation process?
Which of the following is NOT a typical step in the operating system installation process?
Signup and view all the answers
Testing the functionality of the network is a major hardware installation step.
Testing the functionality of the network is a major hardware installation step.
Signup and view all the answers
What is one effective way to reduce lighting issues in over-lit areas?
What is one effective way to reduce lighting issues in over-lit areas?
Signup and view all the answers
Fluorescent bulbs can flicker at the same rate as CRT monitors, causing potential issues.
Fluorescent bulbs can flicker at the same rate as CRT monitors, causing potential issues.
Signup and view all the answers
What type of fire extinguisher is recommended for electrical fires?
What type of fire extinguisher is recommended for electrical fires?
Signup and view all the answers
A site management notebook consolidates important information about __________ equipment.
A site management notebook consolidates important information about __________ equipment.
Signup and view all the answers
Match the following lighting adjustments with their solutions:
Match the following lighting adjustments with their solutions:
Signup and view all the answers
Which of the following is NOT a critical item to include in a site management notebook?
Which of the following is NOT a critical item to include in a site management notebook?
Signup and view all the answers
Electromechanical equipment is less likely to cause fires than electronic devices.
Electromechanical equipment is less likely to cause fires than electronic devices.
Signup and view all the answers
What is one main benefit of having a site management notebook?
What is one main benefit of having a site management notebook?
Signup and view all the answers
Moving parts in electromechanical equipment are a significant cause of __________.
Moving parts in electromechanical equipment are a significant cause of __________.
Signup and view all the answers
What should users do to avoid glare from light sources when working?
What should users do to avoid glare from light sources when working?
Signup and view all the answers
Study Notes
Course Information
- Course Title: CIS: 285: End User Training and Support
- Course Subtitle: Installing and Managing End-User Technology
- Instructor: Mohammed Al Nakshabandi
- Instructor Credentials: MBA, PMP
- Date: 11/21/202
Lecture 11: Product Evaluation Strategies and Support Standards
- Product and support standards emerged
- Methods for evaluating and selecting technology products
- Resources for evaluation and selection of technology products
Lecture 12: Installing and Managing End-User Technology
- Major site preparation steps for installations
- Tasks for preinstallation site preparation
- Purpose and contents of site management notebooks
- Tools for hardware installation
- Steps for configuring hardware, operating systems, networks, and application software
- Wrap-up tasks for installations
- Ongoing site management tasks
System Installation Overview
- User support specialists are responsible for installations
- Preinstallation site preparation
- Location
- Ergonomics
- Power requirements
- Network access
- Air conditioning
- Lighting
- Fire suppression
- Site management documents
- Hardware installation
- Operating system and network installation
- Application software installation
- Installation wrap-up tasks
Locating Technology Components
- Strategies for conserving space
- System components
- System unit footprint
- Keyboard and mouse placement
- Display screen placement
- Printer placement
- Supplies placement
- Furniture considerations, importance of adjustable chairs
Ergonomic Factors
- Ergonomics: study of design for hardware/software and workspaces to minimize health problems, maximize safety, productivity, comfort, and job satisfaction
- Ergonomic problems
- Back or neck pain
- Leg pain
- Eyestrain and headaches
- Wrist and finger pain
- Repetitive strain injuries (RSI)
- Carpal tunnel syndrome
Ergonomic Solutions
- Solutions for back/neck pain, leg pain, eyestrain, wrist/finger pain
Power Requirements
- Most computer systems do not have special electrical power needs
- Special situations:
- Two-prong outlets
- Incorrect outlet wiring
- Overloaded circuit amperage
- Shared circuits
- Power stability
- Multiple devices
- Power considerations for older buildings
Special Power Requirements
- Outlets (older buildings)
- Outlet wiring
- Circuit amperage
- Shared circuits
- Power stability
Tips on Power Cables
- Avoiding stressed cables (too tight, cables on floor/under carpet, hard bends)
- Using wall-mounted cable conduits, protective rubber conduits, plastic cable ties
Specialized Power Devices
- Electrical power strip as a convenient access point
- Surge suppressors for protecting equipment from power surges and spikes
- Downtime and uptime considerations
- Problems with multiple computers
Network Access
- Determining access points
- Identifying network access type: Dial-up modem, satellite, DSL, cable modem, fiber-optic cable, T1 or T3 direct lines, wireless
Air Conditioning
- Need for air conditioning in close-proximity installations
- Determining BTUs for air conditioning capacity
Lighting Problems
- Incorrect office lighting can cause significant ergonomic problems, resulting in lower worker productivity due to eyestrain or headaches
- Reducing lighting, positioning display screens, considering light type
Fire Suppression
- Electromechanical equipment is more likely to cause fires than electronic devices due to moving parts and power supply problems
- Using portable fire extinguishers rated for electrical fires (Class C)
- Using Halon-substitute extinguishers
Site Management Documentation
- Site management notebooks consolidate information about technology equipment
- Useful for operation, diagnosis, troubleshooting, reconfiguration, upgrade, and repair of systems/components
- Important in multiple-computer situations
Typical Contents of Site Management Notebooks
- Hardware configuration
- Operating system configuration
- Network connectivity configuration
- Software licenses
- Application software configuration
- Special operating procedures
- Warranty and repair information
- Problem log
- Backup media log
Example Supplies Checklist
- Furniture/supplies/accessories (checklist)
Quiz Questions
- Questions on preinstallation site visits, repetitive strain injuries, electrical devices, site management notebooks
Typical Operating System and Network Installation Steps
- Backup copies of systems and user data
- Installing and configuring operating system software, device drivers, network client software, LAN networking, security software
- Testing network connectivity
- Performing network administrative tasks, managing user accounts, and access rights
- Updating site management notebooks
Typical Steps to Install Application Software
- Software compatibility with hardware and network
- Backing up user data files
- Configuring applications
- Installing utilities, templates, and style sheets
- Rebooting and testing applications
- Maintaining site management notebooks: distribution media, license information, installation codes, different installation types (express, custom, minimal, full)
Application Software Compatibility Issues
- Considering CPU types, space requirements, RAM memory, hard drive storage, and software compatibility with hardware peripherals, operating systems, and network environments
Typical Installation Wrap-Up Tasks
- Documenting system settings
- Backing up critical files
- Creating rescue/bootable media
- Addressing ergonomic concerns and user use of systems
- Updating site management notebooks
- Filling out warranty and registration cards
- Documenting any problems
- Verifying user satisfaction
Site Management Responsibilities
- Media backup
- Monitoring potential security threats
- Disaster and contingency planning
- Preventive maintenance
- Computer supplies Inventory
- Recycling computers and peripherals
Media Backups
- Copying files and folders from a PC hard drive to separate storage media
- Important for preserving data in case the original is damaged or accidentally removed
Security Problems and Challenges
- Sources of threats, electronic and physical
- Electronic threats: Viruses, worms, Trojan horses, spam email attacks, unauthorized access, operating system vulnerabilities, malware software
- Insecure data transmission
- Physical threats: Theft of equipment, dissatisfied employees, or members of the public, technology, and bureaucracies
Physical Security Tools
- Keypad entry locks
- ID badges/ID cards, Biometric readers (eye patterns, fingerprints, signature recognition, hand geometry, voice recognition)
- Motion sensors and heat detection devices
- Camera systems
- Reception desks
- Metal detectors
- Physical barriers (walls, windows)
Disaster and Contingency Planning
- Sources of disasters: power failures, floods, fires, storms, earthquakes, tsunamis, terrorist attacks, sabotage
- Risk management: tools and strategies to reduce threats from disasters
Disaster Management Tools
- Business interruption insurance
- Engineering inspections
- Media backups
- Disaster/contingency plans
Preventive Maintenance
- Reducing the likelihood of equipment failure
- Procedures for cleaning and adjusting system units, disk drives, printers, keyboards, and mice, remove dust, replace batteries, check cables, etc.
Computer Supplies
- Maintaining inventory of printer supplies, media, cleaning supplies, replacement parts
- Sources for computer supplies: local office supply stores, internet vendors, mail-order catalogs
Managing the Recycling of Computers, Peripherals, and Supplies
- Equipment replacement disposal problems
- Hand-me-down strategies
- Donate obsolete equipment, recycle for charitable organizations, for salvage value of materials
Studying That Suits You
Use AI to generate personalized quizzes and flashcards to suit your learning preferences.
Related Documents
Description
This quiz covers key concepts from lectures on product evaluation strategies and support standards, as well as the installation and management of end-user technology. Test your knowledge of site preparation, installation tasks, and ongoing management procedures essential for user support specialists.
