Case Management Chapter 1 Overview
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Questions and Answers

Which is true about the case management definition?

True (A)

In 1990, how did Yee define case management?

the process of getting the right service to the right client

The differences between case management and managed care include:

  • Case management is people-oriented. (correct)
  • Managed care is system-oriented. (correct)
  • Case management is system-oriented.
  • Managed care is people-oriented.

What do definitions of managed care typically include?

<p>insurance benefits, limitations, and exclusions</p> Signup and view all the answers

What milestone does case management evolution include?

<p>insurance companies coordinate services for soldiers post-World War II</p> Signup and view all the answers

During the late 1990s to early 2000s, case management was practiced in every setting across the healthcare continuum.

<p>True (A)</p> Signup and view all the answers

The case management training methods are included in the factors that impact models of case management.

<p>False (B)</p> Signup and view all the answers

What is the 'Acute Care Case Management Model' typically characterized by?

<p>episodic and time-limited care in the hospital setting</p> Signup and view all the answers

Patients requiring short- or long-term management services are included in the?

<p>Large Case Management Model</p> Signup and view all the answers

What do 'Disease Management Model' case managers apply?

<p>evidence-based guidelines or protocols</p> Signup and view all the answers

For a foster child target population, who is the best choice for a case manager?

<p>a social worker</p> Signup and view all the answers

How do social worker case managers differ from nursing case managers?

<p>focus more on the patient's complex discharge planning and financial needs</p> Signup and view all the answers

For over five years, what was recommended regarding the nurse case manager-social worker team?

<p>place nurse case managers and social workers under one department</p> Signup and view all the answers

Strategies to ensure effectiveness of the case management model include all of the following except:

<p>Prioritizing goals from the patient's family's points of view for reimbursement needs. (D)</p> Signup and view all the answers

When a case management model is not adequate, what should be evaluated?

<p>the organization's geographic location</p> Signup and view all the answers

What should be assessed when collecting and analyzing data for case management model effectiveness?

<p>recidivism</p> Signup and view all the answers

For evaluation of a model, metrics should be determined based on what?

<p>the goals and expectations of the model</p> Signup and view all the answers

What is telehealth?

<p>the provision and management of healthcare services from a distance</p> Signup and view all the answers

Examples of telehealth management include all of the following except:

<p>In-person visits. (C)</p> Signup and view all the answers

Which is true about the use of current information systems with case management?

<p>True (A)</p> Signup and view all the answers

Flashcards

What is case management?

A process of connecting clients with the right services they need.

What's the core focus of case management?

Putting a strong focus on individual needs and prioritizing personalized care plans.

How is Case Management DIFFERENT from Managed Care?

Case management emphasizes individual needs, while managed care prioritizes efficiency and cost control for a larger group.

What is 'Managed Care'?

A system that regulates insurance benefits, often with specific limits and exclusions.

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How did case management evolve?

Insurance companies started coordinating services for soldiers after World War II, marking a key point in the history of case management.

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When did case management become widespread?

Case management practices became common in various healthcare settings during the late 1990s and early 2000s.

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What is the 'Acute Care Case Management Model'?

A case management model designed for short-term, focused care within hospitals.

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What is the 'Large Case Management Model'?

A model focused on patients with long-term health needs, requiring consistent management.

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What is the 'Disease Management Model'?

A model where case managers utilize evidence-based guidelines and protocols to guide care.

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Who is the best case manager for a foster child?

A social worker is usually the best case manager for a foster child.

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Why are social workers preferred case managers for foster children?

Social workers are the best case managers for foster children due to their understanding of their specific needs.

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What sets social worker case managers apart from nursing case managers?

Social workers are skilled in complex discharge planning and assisting patients with financial concerns.

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How should nurse case managers and social worker case managers be integrated in a hospital?

Legal cases involving nurse case managers and social workers led to recommendations for integrating both roles into a single department.

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What should case managers NOT prioritize?

Setting goals based solely on the patient family's reimbursement needs is not an effective case management strategy.

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How do you evaluate the effectiveness of a case management model?

Evaluating a case management model involves analyzing factors like the organization's location and the impact of recidivism.

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What is essential for effective evaluation of case management?

Metrics used to evaluate a case management model should align with the model's specific goals and expectations.

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What is Telehealth in the context of Case Management?

Telehealth involves using technology to provide healthcare remotely over distances.

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What are examples of Telehealth practices in case management?

Examples of Telehealth in case management include online consultations, virtual check-ups, and remote monitoring.

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What potential does information technology hold for case management?

Current information technology systems have the potential to enhance and improve case management practices.

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Study Notes

Case Management Overview

  • Numerous definitions of case management exist, formulated by various professionals and organizations.
  • Yee (1990) defined case management as "the process of getting the right service to the right client."

Case Management vs Managed Care

  • Case management is people-oriented, focusing on individual needs, whereas managed care is system-oriented, concentrating on efficiency and cost containment.

Managed Care Definitions

  • Managed care includes terms related to insurance benefits, limitations, and exclusions.

Historical Context of Case Management

  • Post-World War II, insurance companies began coordinating services for soldiers, marking a significant milestone in case management evolution.
  • By the late 1990s to early 2000s, case management practices expanded across all healthcare settings.

Factors Influencing Case Management Models

  • Training methods for case managers are not considered a factor impacting models of case management.
  • The "Acute Care Case Management Model" typically involves episodic, time-limited care within hospital environments.

Case Management Models

  • The "Large Case Management Model" is tailored for patients with chronic illnesses, disabilities, or catastrophic conditions needing ongoing management.
  • In the "Disease Management Model," case managers utilize evidence-based guidelines or protocols to inform care.

Role of Case Managers

  • For a foster child target population, a social worker is identified as the most suitable case manager.
  • Social worker case managers differ from nursing case managers by emphasizing complex discharge planning and addressing financial needs of patients.

Team Dynamics in Case Management

  • Recommendations arising from legal actions involving nurse case managers and social workers suggested integrating both roles under a single department to enhance collaboration.

Effectiveness of Case Management

  • Strategies for case management effectiveness exclude prioritizing goals based solely on the patient family's reimbursement needs.
  • Evaluating an inadequate case management model involves assessing the organization's geographic location and the impact of recidivism.

Metrics for Evaluation

  • Metrics for evaluating a case management model must align with the specific goals and expectations set for that model.

Telehealth in Case Management

  • Telehealth refers to the distance-based provision and management of healthcare services.
  • Telehealth management examples do not include delivering direct patient care in traditional office or hospital settings.

Information Systems in Case Management

  • McGonigle and Mastrian assert that current information technology systems will offer solutions to enhance case management practices.

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Description

This quiz covers key concepts from Chapter 1 on Case Management. It explores various definitions and distinctions between case management and managed care. Test your understanding of the fundamental aspects of case management as defined by professionals in the field.

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