Podcast
Questions and Answers
What is the ultimate goal of team collaboration in case management?
What is the ultimate goal of team collaboration in case management?
- To provide holistic and high-quality service (correct)
- To assert dominance in decision making
- To undermine the Jamati Member's role
- To create conflicts among team members
Why is it more helpful to have a team work on a case?
Why is it more helpful to have a team work on a case?
- To increase conflicts within the team
- To provide a diverse range of perspectives and skills (correct)
- To reduce the quality of service provided
- To slow down the decision-making process
What is not an element of case management?
What is not an element of case management?
- Safety
- Trust
- Conflict (correct)
- Transparency
In case management, what role does the Jamati Member play in the team?
In case management, what role does the Jamati Member play in the team?
Which factor is essential for better case management according to the presentation?
Which factor is essential for better case management according to the presentation?
What do team members need to provide for the Jamati Member in case management?
What do team members need to provide for the Jamati Member in case management?
Why is transparency important in case management?
Why is transparency important in case management?
What does good teamwork lead to in case management?
What does good teamwork lead to in case management?
How does each member contribute to the case management team?
How does each member contribute to the case management team?
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Study Notes
Collaboration and Teamwork
- Collaboration involves working as one team towards a common goal, with the Jamati Member (JM) as an integral part of the team.
- The care team's role is to support and guide the JM, but not to make promises or guarantees on outcomes or support.
Empowerment and Support
- Empowerment involves encouraging each member of the care team, including the JM, to take an active and positive role in making safe decisions aligned with their goals.
- Support is more than just handholding; it's about providing a safe space for the JM to share their story and voice concerns.
Communication Strategies
- Validation and active listening are key to effective communication, using phrases such as:
- "I hear you, how can I support you in this task?"
- "Not getting the answer you were hoping for sounds frustrating"
- "Let's put our brains together and see what solutions we can come up with"
- Clarifying questions can minimize assumptions and obtain clarity, such as:
- "Could you give me an example of?"
- "Would you tell me a little more about that?"
- Encouraging phrases can help JM who has lost hope or feels fatigued, such as:
- "I believe in you"
- "You’re doing awesome"
- "I know things are difficult right now, but I also know you’ve got what it takes to get through it"
Coordinating Roles and Tasks
- Coordinating roles and tasks involves setting clear goals and ensuring each member knows their responsibilities.
- Phrases such as "Let's recap how we will coordinate getting this task done" can help establish clear expectations.
Respect and Understanding
- Respect is essential in the caregiving relationship, and understanding what respect means to the JM is crucial.
- Asking questions like "What does RESPECT look like to you?" can help establish mutual understanding.
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