Podcast
Questions and Answers
What is the primary goal of case management according to the CMSA definition?
What is the primary goal of case management according to the CMSA definition?
- To provide short-term care for acute conditions
- To reduce healthcare costs
- To promote quality, cost-effective outcomes (correct)
- To focus on mental health needs only
What type of care is emphasized in current health policies?
What type of care is emphasized in current health policies?
- Systems-of-care and strength-based services (correct)
- Acute care management
- Long-term care facilities
- Community-based services
What type of patients typically require case management services?
What type of patients typically require case management services?
- Those with acute conditions
- Those with chronic diseases (correct)
- Those with short-term care needs
- Those with mental health needs only
What is a benefit of case management services?
What is a benefit of case management services?
What is a common experience of patients with chronic conditions?
What is a common experience of patients with chronic conditions?
What is one of the primary goals of effective case management?
What is one of the primary goals of effective case management?
What is a key benefit of working with allied health and clinical mental health case managers?
What is a key benefit of working with allied health and clinical mental health case managers?
What type of services are case management services pertinent for?
What type of services are case management services pertinent for?
What type of care is often required by patients with chronic conditions?
What type of care is often required by patients with chronic conditions?
What is one of the challenges that clients may face in navigating the healthcare system?
What is one of the challenges that clients may face in navigating the healthcare system?
Who do allied health and clinical mental health case managers often work alongside or in lieu of?
Who do allied health and clinical mental health case managers often work alongside or in lieu of?
What is a characteristic of case management services?
What is a characteristic of case management services?
What is a key objective of effective case management in terms of client participation?
What is a key objective of effective case management in terms of client participation?
What is a potential benefit of effective case management in terms of resource management?
What is a potential benefit of effective case management in terms of resource management?
What is a key aspect of systems-of-care and strength-based practices in case management?
What is a key aspect of systems-of-care and strength-based practices in case management?
What is a key challenge that case managers may help clients navigate?
What is a key challenge that case managers may help clients navigate?
What is the primary goal of case management?
What is the primary goal of case management?
According to the American Occupational Therapy Association, what is the role of occupational therapists in case management?
According to the American Occupational Therapy Association, what is the role of occupational therapists in case management?
What is a key concept of case management, as defined by the CMSA?
What is a key concept of case management, as defined by the CMSA?
In what year did the American Occupational Therapy Association publish the document 'The Occupational Therapist as Case Manager'?
In what year did the American Occupational Therapy Association publish the document 'The Occupational Therapist as Case Manager'?
What is a benefit of recognizing case management as a model of care that transcends professional affiliations?
What is a benefit of recognizing case management as a model of care that transcends professional affiliations?
What is a key aspect of case management, as defined by the CMSA?
What is a key aspect of case management, as defined by the CMSA?
What is a potential benefit of occupational therapists serving as case managers?
What is a potential benefit of occupational therapists serving as case managers?
What is a key concept in the educational premises and standards of occupational therapy programs?
What is a key concept in the educational premises and standards of occupational therapy programs?
What is a necessary step in protecting clients' and patients' rights, according to HIPAA regulations?
What is a necessary step in protecting clients' and patients' rights, according to HIPAA regulations?
What is a key aspect of the case management process in healthcare?
What is a key aspect of the case management process in healthcare?
What is a key principle of healthcare case management?
What is a key principle of healthcare case management?
What is the role of allied and clinical mental health case managers in the case management process?
What is the role of allied and clinical mental health case managers in the case management process?
What is a key aspect of the systems-of-care and strength-based approaches in case management?
What is a key aspect of the systems-of-care and strength-based approaches in case management?
What is a key benefit of collaborating with allied and clinical mental health case managers?
What is a key benefit of collaborating with allied and clinical mental health case managers?
What is a key principle of healthcare case management in terms of the case manager's scope of practice?
What is a key principle of healthcare case management in terms of the case manager's scope of practice?
What is a key aspect of the case management process in healthcare, according to the CMSA definition?
What is a key aspect of the case management process in healthcare, according to the CMSA definition?
What is a key responsibility of case managers implementing systems-of-care and strength-based interventions?
What is a key responsibility of case managers implementing systems-of-care and strength-based interventions?
Who should be involved in developing a case management or clinical pathway plan?
Who should be involved in developing a case management or clinical pathway plan?
What is the primary goal of a case manager in acute care management?
What is the primary goal of a case manager in acute care management?
What is a key aspect of community-based services?
What is a key aspect of community-based services?
What is a primary role of a case manager in long-term care facilities?
What is a primary role of a case manager in long-term care facilities?
What is a key benefit of public health insurance programs?
What is a key benefit of public health insurance programs?
What is a primary role of a private case manager?
What is a primary role of a private case manager?
What is a key aspect of strength-based interventions?
What is a key aspect of strength-based interventions?
In acute care management, the primary goal of a case manager is to reduce hospital readmissions.
In acute care management, the primary goal of a case manager is to reduce hospital readmissions.
Community-based services are usually provided in long-term care facilities.
Community-based services are usually provided in long-term care facilities.
In long-term care facilities, case managers focus on patients with chronic conditions.
In long-term care facilities, case managers focus on patients with chronic conditions.
Private case managers only work with patients who have public health insurance.
Private case managers only work with patients who have public health insurance.
Case managers in acute care management settings focus on reducing healthcare costs.
Case managers in acute care management settings focus on reducing healthcare costs.
Public health insurance programs do not cover community-based services.
Public health insurance programs do not cover community-based services.
Private case managers only provide services in patients' homes.
Private case managers only provide services in patients' homes.
Long-term care facilities provide temporary care to patients.
Long-term care facilities provide temporary care to patients.
The primary goal of a case manager in acute care management is to reduce hospital readmissions.
The primary goal of a case manager in acute care management is to reduce hospital readmissions.
Case managers in community-based services primarily focus on providing medical equipment to clients.
Case managers in community-based services primarily focus on providing medical equipment to clients.
Private case managers are primarily responsible for managing clients' financial resources.
Private case managers are primarily responsible for managing clients' financial resources.
Long-term care facilities often have dedicated case managers to support residents' specific needs.
Long-term care facilities often have dedicated case managers to support residents' specific needs.
Public health insurance programs do not cover case management services.
Public health insurance programs do not cover case management services.
Allied health and clinical mental health case managers do not provide additional explanation and coordination of healthcare for clients.
Allied health and clinical mental health case managers do not provide additional explanation and coordination of healthcare for clients.
Effective case management only focuses on providing resources to clients.
Effective case management only focuses on providing resources to clients.
Case managers do not help clients navigate healthcare paperwork, instructions, prescriptions, and appointments.
Case managers do not help clients navigate healthcare paperwork, instructions, prescriptions, and appointments.
In acute care management, case managers primarily focus on short-term care planning.
In acute care management, case managers primarily focus on short-term care planning.
Community-based services are designed to support individuals in institutional settings.
Community-based services are designed to support individuals in institutional settings.
In long-term care facilities, case managers focus on assisting residents with daily living activities.
In long-term care facilities, case managers focus on assisting residents with daily living activities.
Private case managers primarily work with individuals who have public health insurance.
Private case managers primarily work with individuals who have public health insurance.
Case managers in acute care settings are responsible for conducting comprehensive assessments of patients' health and psychosocial needs.
Case managers in acute care settings are responsible for conducting comprehensive assessments of patients' health and psychosocial needs.
Community-based services are only available to individuals with chronic illnesses.
Community-based services are only available to individuals with chronic illnesses.
Long-term care facilities primarily provide short-term rehabilitation services.
Long-term care facilities primarily provide short-term rehabilitation services.
Public health insurance programs often have limited coverage for case management services.
Public health insurance programs often have limited coverage for case management services.
The primary goal of case management is to provide short-term care for patients with chronic diseases.
The primary goal of case management is to provide short-term care for patients with chronic diseases.
Community-based services focus on providing care to patients in institutional settings.
Community-based services focus on providing care to patients in institutional settings.
Private case managers are responsible for developing case management plans for patients in long-term care facilities.
Private case managers are responsible for developing case management plans for patients in long-term care facilities.
Public health insurance programs do not provide coverage for case management services.
Public health insurance programs do not provide coverage for case management services.
The role of a case manager in acute care management is to provide long-term care to patients with chronic diseases.
The role of a case manager in acute care management is to provide long-term care to patients with chronic diseases.
Case management services are only pertinent for patients with chronic diseases.
Case management services are only pertinent for patients with chronic diseases.
Private case managers are not responsible for facilitating care coordination for patients with chronic diseases.
Private case managers are not responsible for facilitating care coordination for patients with chronic diseases.
Community-based services are not essential for patients with chronic diseases who require long-term care.
Community-based services are not essential for patients with chronic diseases who require long-term care.
In acute care management, the primary goal of a case manager is to reduce hospital readmissions.
In acute care management, the primary goal of a case manager is to reduce hospital readmissions.
Community-based services are usually provided in long-term care facilities.
Community-based services are usually provided in long-term care facilities.
In long-term care facilities, case managers focus on patients with chronic conditions.
In long-term care facilities, case managers focus on patients with chronic conditions.
Private case managers only work with patients who have public health insurance.
Private case managers only work with patients who have public health insurance.
Case managers in acute care management settings focus on reducing healthcare costs.
Case managers in acute care management settings focus on reducing healthcare costs.
Public health insurance programs do not cover community-based services.
Public health insurance programs do not cover community-based services.
Private case managers only provide services in patients' homes.
Private case managers only provide services in patients' homes.
Long-term care facilities provide temporary care to patients.
Long-term care facilities provide temporary care to patients.
What is the primary reason why clients may require professional help to navigate the healthcare system?
What is the primary reason why clients may require professional help to navigate the healthcare system?
What is a key benefit of working with allied health and clinical mental health case managers?
What is a key benefit of working with allied health and clinical mental health case managers?
What is a key aspect of effective case management in terms of client participation?
What is a key aspect of effective case management in terms of client participation?
What is a common experience of clients with chronic conditions in navigating the healthcare system?
What is a common experience of clients with chronic conditions in navigating the healthcare system?
What is a key benefit of recognizing case management as a model of care that transcends professional affiliations?
What is a key benefit of recognizing case management as a model of care that transcends professional affiliations?
What is a key aspect of systems-of-care and strength-based approaches in case management?
What is a key aspect of systems-of-care and strength-based approaches in case management?
What is a key benefit of collaborating with allied and clinical mental health case managers?
What is a key benefit of collaborating with allied and clinical mental health case managers?
What is a key principle of healthcare case management in terms of the case manager's scope of practice?
What is a key principle of healthcare case management in terms of the case manager's scope of practice?
What is the primary goal of a case manager in acute care management?
What is the primary goal of a case manager in acute care management?
What is a characteristic of community-based services?
What is a characteristic of community-based services?
In acute care management, what is a primary concern for case managers when working with patients with chronic conditions?
In acute care management, what is a primary concern for case managers when working with patients with chronic conditions?
What is the primary focus of case managers in long-term care facilities?
What is the primary focus of case managers in long-term care facilities?
What is a key characteristic of community-based services?
What is a key characteristic of community-based services?
In long-term care facilities, what is a primary focus of case managers?
In long-term care facilities, what is a primary focus of case managers?
What is a benefit of public health insurance programs?
What is a benefit of public health insurance programs?
What is a characteristic of private case management?
What is a characteristic of private case management?
What is a key benefit of public health insurance programs?
What is a key benefit of public health insurance programs?
What is a primary role of a private case manager?
What is a primary role of a private case manager?
What is a key aspect of strength-based interventions in case management?
What is a key aspect of strength-based interventions in case management?
What is a key benefit of recognizing case management as a model of care that transcends professional affiliations?
What is a key benefit of recognizing case management as a model of care that transcends professional affiliations?
In acute care management, what is a key goal of case managers when working with patients with chronic conditions?
In acute care management, what is a key goal of case managers when working with patients with chronic conditions?
What is a key aspect of the educational premises and standards of occupational therapy programs?
What is a key aspect of the educational premises and standards of occupational therapy programs?
What is a key characteristic of private case management services?
What is a key characteristic of private case management services?
In long-term care facilities, what is a key challenge that case managers may face?
In long-term care facilities, what is a key challenge that case managers may face?
What is a necessary step in protecting clients' and patients' rights, according to HIPAA regulations?
What is a necessary step in protecting clients' and patients' rights, according to HIPAA regulations?
In which type of care setting do case managers focus on patients with chronic conditions?
In which type of care setting do case managers focus on patients with chronic conditions?
What is a primary role of a private case manager?
What is a primary role of a private case manager?
What is a key benefit of public health insurance programs?
What is a key benefit of public health insurance programs?
In what type of care setting do case managers focus on reducing hospital readmissions?
In what type of care setting do case managers focus on reducing hospital readmissions?
What is a key aspect of community-based services?
What is a key aspect of community-based services?
What is a primary role of a case manager in long-term care facilities?
What is a primary role of a case manager in long-term care facilities?
What is a key aspect of private case management?
What is a key aspect of private case management?
What is the primary responsibility of case managers implementing systems-of-care and strength-based interventions?
What is the primary responsibility of case managers implementing systems-of-care and strength-based interventions?
Who should be involved in developing a case management or clinical pathway plan?
Who should be involved in developing a case management or clinical pathway plan?
What is the primary goal of a case manager in long-term care facilities?
What is the primary goal of a case manager in long-term care facilities?
What is a key benefit of public health insurance programs?
What is a key benefit of public health insurance programs?
What is a primary role of a private case manager?
What is a primary role of a private case manager?
What is a key aspect of strength-based interventions in case management?
What is a key aspect of strength-based interventions in case management?
What is a key aspect of community-based services?
What is a key aspect of community-based services?
What is a key principle of healthcare case management?
What is a key principle of healthcare case management?
The primary goal of a case manager in acute care management is to improve patient satisfaction.
The primary goal of a case manager in acute care management is to improve patient satisfaction.
In acute care management, a primary goal of a case manager is to increase hospital readmissions.
In acute care management, a primary goal of a case manager is to increase hospital readmissions.
Private case managers only provide services in patients' homes.
Private case managers only provide services in patients' homes.
Private case managers only provide services in patients' homes.
Private case managers only provide services in patients' homes.
Long-term care facilities provide temporary care to patients.
Long-term care facilities provide temporary care to patients.
Long-term care facilities provide temporary care to patients.
Long-term care facilities provide temporary care to patients.
Public health insurance programs do not cover community-based services.
Public health insurance programs do not cover community-based services.
Public health insurance programs cover community-based services.
Public health insurance programs cover community-based services.
Case managers in community-based services primarily focus on providing medical equipment to clients.
Case managers in community-based services primarily focus on providing medical equipment to clients.
Case managers in community-based services primarily focus on providing medical equipment to clients.
Case managers in community-based services primarily focus on providing medical equipment to clients.
Private case managers only work with patients who have public health insurance.
Private case managers only work with patients who have public health insurance.
Private case managers only work with patients who have public health insurance.
Private case managers only work with patients who have public health insurance.
In long-term care facilities, case managers focus on patients with acute conditions.
In long-term care facilities, case managers focus on patients with acute conditions.
In long-term care facilities, case managers focus on patients with chronic conditions.
In long-term care facilities, case managers focus on patients with chronic conditions.
Case managers in acute care management settings focus on reducing healthcare costs.
Case managers in acute care management settings focus on reducing healthcare costs.
Case managers in acute care management settings focus on reducing medical errors.
Case managers in acute care management settings focus on reducing medical errors.
In acute care management, the primary goal of a case manager is to reduce hospital readmissions only.
In acute care management, the primary goal of a case manager is to reduce hospital readmissions only.
Community-based services are usually provided in long-term care facilities.
Community-based services are usually provided in long-term care facilities.
Case managers in long-term care facilities only focus on patients with chronic conditions.
Case managers in long-term care facilities only focus on patients with chronic conditions.
Private case managers only work with patients who have public health insurance.
Private case managers only work with patients who have public health insurance.
Case managers in acute care management settings focus solely on reducing healthcare costs.
Case managers in acute care management settings focus solely on reducing healthcare costs.
Public health insurance programs never cover community-based services.
Public health insurance programs never cover community-based services.
Private case managers only provide services in patients' homes.
Private case managers only provide services in patients' homes.
Long-term care facilities provide temporary care to patients.
Long-term care facilities provide temporary care to patients.
In acute care management, the primary goal of a case manager is to improve quality of life.
In acute care management, the primary goal of a case manager is to improve quality of life.
Community-based services are exclusively provided in patients' homes.
Community-based services are exclusively provided in patients' homes.
Long-term care facilities provide temporary care to patients with chronic conditions.
Long-term care facilities provide temporary care to patients with chronic conditions.
Public health insurance programs always cover community-based services.
Public health insurance programs always cover community-based services.
Private case managers only work with patients who have private health insurance.
Private case managers only work with patients who have private health insurance.
Case managers in long-term care facilities exclusively focus on patients with mental health needs.
Case managers in long-term care facilities exclusively focus on patients with mental health needs.
The primary goal of a case manager in acute care management is to reduce healthcare costs.
The primary goal of a case manager in acute care management is to reduce healthcare costs.
Private case managers provide services in a variety of settings, including patients' homes and long-term care facilities.
Private case managers provide services in a variety of settings, including patients' homes and long-term care facilities.
In acute care management, the primary goal of a case manager is to reduce hospital readmissions because it is a cost-effective approach.
In acute care management, the primary goal of a case manager is to reduce hospital readmissions because it is a cost-effective approach.
Community-based services are usually provided in long-term care facilities for patients with chronic conditions.
Community-based services are usually provided in long-term care facilities for patients with chronic conditions.
Private case managers only work with patients who have public health insurance programs that cover community-based services.
Private case managers only work with patients who have public health insurance programs that cover community-based services.
Long-term care facilities provide temporary care to patients who need rehabilitation services.
Long-term care facilities provide temporary care to patients who need rehabilitation services.
Public health insurance programs do not cover community-based services for patients with chronic conditions.
Public health insurance programs do not cover community-based services for patients with chronic conditions.
Private case managers provide services in patients' homes, hospitals, and community-based settings.
Private case managers provide services in patients' homes, hospitals, and community-based settings.
Case managers in long-term care facilities focus on providing medical equipment to clients with chronic conditions.
Case managers in long-term care facilities focus on providing medical equipment to clients with chronic conditions.
Case managers in community-based services primarily focus on providing rehabilitation services to clients.
Case managers in community-based services primarily focus on providing rehabilitation services to clients.
Study Notes
Case Management: Historical, Current, and Future Perspectives
- Case management aims to provide patients with the highest quality of care while promoting efficient use of resources and services.
Historical Development of Case Management
- In 1991, the American Occupational Therapy Association (AOTA) published a document stating that occupational therapists can serve as case managers.
- Research by Baldwin and Fisher (2005) found that occupational therapy programs paralleled the fundamental concepts of case management as defined by the Case Management Society of America (CMSA).
Definition of Case Management
- The CMSA (2010) defines case management as a collaborative process of assessment, planning, facilitation, care coordination, evaluation, and advocacy for options and services to meet an individual's and family's comprehensive health needs.
Role of Case Managers
- Case managers work alongside or in lieu of family physicians, offering additional explanation and coordination of healthcare for individual clients.
- They empower clients by providing relevant clinical information, support, resources, and resource management strategies.
- Case managers are expected to conduct comprehensive assessments, identify current and potential needs, and develop case management or clinical pathway plans.
Systems-of-Care and Strength-Based Approaches
- Current health policies emphasize the need for systems-of-care and strength-based services to provide integrated and coordinated care for patients with chronic diseases.
- Case managers implementing these approaches are expected to fulfill specific responsibilities, such as conducting comprehensive assessments and identifying client needs.
Confidentiality and HIPAA Regulations
- HIPAA regulations require a signed release of information from the client as a necessary step in protecting clients' and patients' rights.
- Professional collaboration is generally encouraged, but case managers must work within the ethical and legal realm of their scope of practice.
The Case Management Process
- Allied and clinical mental health case managers help clients progress through each phase of the case management process, considering the health status, needs, values, and wishes of clients, their families, and caregivers within the service-provider policy framework.
Case Management: Historical, Current, and Future Perspectives
- Case management aims to provide patients with the highest quality of care while promoting efficient use of resources and services.
Historical Development of Case Management
- In 1991, the American Occupational Therapy Association (AOTA) published a document stating that occupational therapists can serve as case managers.
- Research by Baldwin and Fisher (2005) found that occupational therapy programs paralleled the fundamental concepts of case management as defined by the Case Management Society of America (CMSA).
Definition of Case Management
- The CMSA (2010) defines case management as a collaborative process of assessment, planning, facilitation, care coordination, evaluation, and advocacy for options and services to meet an individual's and family's comprehensive health needs.
Role of Case Managers
- Case managers work alongside or in lieu of family physicians, offering additional explanation and coordination of healthcare for individual clients.
- They empower clients by providing relevant clinical information, support, resources, and resource management strategies.
- Case managers are expected to conduct comprehensive assessments, identify current and potential needs, and develop case management or clinical pathway plans.
Systems-of-Care and Strength-Based Approaches
- Current health policies emphasize the need for systems-of-care and strength-based services to provide integrated and coordinated care for patients with chronic diseases.
- Case managers implementing these approaches are expected to fulfill specific responsibilities, such as conducting comprehensive assessments and identifying client needs.
Confidentiality and HIPAA Regulations
- HIPAA regulations require a signed release of information from the client as a necessary step in protecting clients' and patients' rights.
- Professional collaboration is generally encouraged, but case managers must work within the ethical and legal realm of their scope of practice.
The Case Management Process
- Allied and clinical mental health case managers help clients progress through each phase of the case management process, considering the health status, needs, values, and wishes of clients, their families, and caregivers within the service-provider policy framework.
Case Management: Historical, Current, and Future Perspectives
- Case management aims to provide patients with the highest quality of care while promoting efficient use of resources and services.
Historical Development of Case Management
- In 1991, the American Occupational Therapy Association (AOTA) published a document stating that occupational therapists can serve as case managers.
- Research by Baldwin and Fisher (2005) found that occupational therapy programs paralleled the fundamental concepts of case management as defined by the Case Management Society of America (CMSA).
Definition of Case Management
- The CMSA (2010) defines case management as a collaborative process of assessment, planning, facilitation, care coordination, evaluation, and advocacy for options and services to meet an individual's and family's comprehensive health needs.
Role of Case Managers
- Case managers work alongside or in lieu of family physicians, offering additional explanation and coordination of healthcare for individual clients.
- They empower clients by providing relevant clinical information, support, resources, and resource management strategies.
- Case managers are expected to conduct comprehensive assessments, identify current and potential needs, and develop case management or clinical pathway plans.
Systems-of-Care and Strength-Based Approaches
- Current health policies emphasize the need for systems-of-care and strength-based services to provide integrated and coordinated care for patients with chronic diseases.
- Case managers implementing these approaches are expected to fulfill specific responsibilities, such as conducting comprehensive assessments and identifying client needs.
Confidentiality and HIPAA Regulations
- HIPAA regulations require a signed release of information from the client as a necessary step in protecting clients' and patients' rights.
- Professional collaboration is generally encouraged, but case managers must work within the ethical and legal realm of their scope of practice.
The Case Management Process
- Allied and clinical mental health case managers help clients progress through each phase of the case management process, considering the health status, needs, values, and wishes of clients, their families, and caregivers within the service-provider policy framework.
Case Management: Historical, Current, and Future Perspectives
- Case management aims to provide patients with the highest quality of care while promoting efficient use of resources and services.
Historical Development of Case Management
- In 1991, the American Occupational Therapy Association (AOTA) published a document stating that occupational therapists can serve as case managers.
- Research by Baldwin and Fisher (2005) found that occupational therapy programs paralleled the fundamental concepts of case management as defined by the Case Management Society of America (CMSA).
Definition of Case Management
- The CMSA (2010) defines case management as a collaborative process of assessment, planning, facilitation, care coordination, evaluation, and advocacy for options and services to meet an individual's and family's comprehensive health needs.
Role of Case Managers
- Case managers work alongside or in lieu of family physicians, offering additional explanation and coordination of healthcare for individual clients.
- They empower clients by providing relevant clinical information, support, resources, and resource management strategies.
- Case managers are expected to conduct comprehensive assessments, identify current and potential needs, and develop case management or clinical pathway plans.
Systems-of-Care and Strength-Based Approaches
- Current health policies emphasize the need for systems-of-care and strength-based services to provide integrated and coordinated care for patients with chronic diseases.
- Case managers implementing these approaches are expected to fulfill specific responsibilities, such as conducting comprehensive assessments and identifying client needs.
Confidentiality and HIPAA Regulations
- HIPAA regulations require a signed release of information from the client as a necessary step in protecting clients' and patients' rights.
- Professional collaboration is generally encouraged, but case managers must work within the ethical and legal realm of their scope of practice.
The Case Management Process
- Allied and clinical mental health case managers help clients progress through each phase of the case management process, considering the health status, needs, values, and wishes of clients, their families, and caregivers within the service-provider policy framework.
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Description
Explore the evolution of case management, from historical to current and future perspectives, and its impact on patient care and resource allocation. Understand how this model of care promotes quality service while optimizing resource use.
