Podcast
Questions and Answers
What is the primary function of a report in the workplace?
What is the primary function of a report in the workplace?
- To document incidents that could cause injury or damage (correct)
- To showcase employee skills
- To create marketing materials for the company
- To advertise job openings
Which of the following is NOT recommended when creating a resume?
Which of the following is NOT recommended when creating a resume?
- Checking for misspellings and grammatical errors
- Listing previous job experiences
- Including a professional summary
- Naming the file as 'Resume' (correct)
What should be avoided when listing skills on a resume?
What should be avoided when listing skills on a resume?
- Including numerical percentages (correct)
- Highlighting linguistic abilities
- Mentioning relevant certifications
- Using descriptive language
What types of incidents can be reported in a workplace report?
What types of incidents can be reported in a workplace report?
What is one of the primary purposes of a resume?
What is one of the primary purposes of a resume?
Which punctuation mark is used to denote a significant pause or break in a sentence?
Which punctuation mark is used to denote a significant pause or break in a sentence?
What is the primary purpose of a memorandum within an organization?
What is the primary purpose of a memorandum within an organization?
In which letter format are all elements left justified with no indentation of paragraphs?
In which letter format are all elements left justified with no indentation of paragraphs?
Which of the following is NOT commonly used in a business letter's closing?
Which of the following is NOT commonly used in a business letter's closing?
What is the function of ellipsis in writing?
What is the function of ellipsis in writing?
Which of the following is typically included in the header of a business letter?
Which of the following is typically included in the header of a business letter?
In the context of business letters, what does the term 'very truly yours' signify?
In the context of business letters, what does the term 'very truly yours' signify?
Which format is less formal than the Full Block Format for writing letters?
Which format is less formal than the Full Block Format for writing letters?
What phrase can be used to express confidence in contributing to a team?
What phrase can be used to express confidence in contributing to a team?
What phrase indicates eagerness to discuss potential contributions during an interview?
What phrase indicates eagerness to discuss potential contributions during an interview?
Which word signifies appreciation for another person's qualities in a professional context?
Which word signifies appreciation for another person's qualities in a professional context?
What is one goal mentioned that an individual might have for a new position?
What is one goal mentioned that an individual might have for a new position?
Which soft skill example is provided in the interview context?
Which soft skill example is provided in the interview context?
Which phrase is used when providing an example of professional achievement?
Which phrase is used when providing an example of professional achievement?
What aspect of professional interactions is highlighted in discussing networking skills?
What aspect of professional interactions is highlighted in discussing networking skills?
What is a recommended practice when managing time and tasks?
What is a recommended practice when managing time and tasks?
What is the main goal of developing speaking skills before a job interview?
What is the main goal of developing speaking skills before a job interview?
Which of the following is NOT considered a good practice during an interview?
Which of the following is NOT considered a good practice during an interview?
What is the primary purpose of minutes of a meeting?
What is the primary purpose of minutes of a meeting?
What should you avoid when preparing for a virtual interview?
What should you avoid when preparing for a virtual interview?
Which element is NOT a part of a project proposal?
Which element is NOT a part of a project proposal?
Which body language is recommended during an interview?
Which body language is recommended during an interview?
What kind of updates are appropriately communicated through minutes of a meeting?
What kind of updates are appropriately communicated through minutes of a meeting?
What is an important step to take before participating in a virtual interview?
What is an important step to take before participating in a virtual interview?
In a project proposal, what does the 'Statement of Need' typically address?
In a project proposal, what does the 'Statement of Need' typically address?
What does the phrase 'feel like a boss' refer to in the context of speaking skills?
What does the phrase 'feel like a boss' refer to in the context of speaking skills?
What should the 'Executive Summary' of a project proposal include?
What should the 'Executive Summary' of a project proposal include?
What is one of the expected interview questions that candidates should prepare for?
What is one of the expected interview questions that candidates should prepare for?
Which of the following is advised when answering questions during an interview?
Which of the following is advised when answering questions during an interview?
What aspect is typically included in incident reports?
What aspect is typically included in incident reports?
Which part of the meeting minutes includes names of people who were not present?
Which part of the meeting minutes includes names of people who were not present?
What does the 'Project Scope' define in a proposal?
What does the 'Project Scope' define in a proposal?
What does the phrase 'I'll do my best' signify in a workplace context?
What does the phrase 'I'll do my best' signify in a workplace context?
Which of the following is a main source of workplace conflicts?
Which of the following is a main source of workplace conflicts?
How should one express frustration with a task assigned under unrealistic deadlines?
How should one express frustration with a task assigned under unrealistic deadlines?
What is an effective response when you do not understand something?
What is an effective response when you do not understand something?
Which quality is essential for conflict resolution in a workplace?
Which quality is essential for conflict resolution in a workplace?
What is the appropriate way to express discontent about a recurring feedback problem?
What is the appropriate way to express discontent about a recurring feedback problem?
What percentage of workplace conflicts arise from entry-level employee disputes?
What percentage of workplace conflicts arise from entry-level employee disputes?
Which statement best reflects a proactive attitude for future collaborations?
Which statement best reflects a proactive attitude for future collaborations?
Flashcards
Exclamation Point (!)
Exclamation Point (!)
A punctuation mark used to indicate emphasis or a strong feeling.
Apostrophe (')
Apostrophe (')
A punctuation mark used to indicate possession, omission of a letter or number, or a contraction.
Question Mark (?)
Question Mark (?)
A punctuation mark used to indicate a question.
Colon (:)
Colon (:)
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Ellipsis (...)
Ellipsis (...)
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Semicolon (;)
Semicolon (;)
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Business Letter
Business Letter
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Memorandum (Memo)
Memorandum (Memo)
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Project Proposal
Project Proposal
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Project Background
Project Background
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Project Objectives
Project Objectives
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Project Scope
Project Scope
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Executive Summary
Executive Summary
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Meeting Minutes
Meeting Minutes
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Project Description
Project Description
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Incident Report
Incident Report
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Workplace Incident Report
Workplace Incident Report
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Resume
Resume
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Speaking Skills
Speaking Skills
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Communication Skills
Communication Skills
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Performance Review
Performance Review
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Networking
Networking
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Introducing Yourself
Introducing Yourself
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Small Talk
Small Talk
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Communicating Professional Goals
Communicating Professional Goals
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Interview
Interview
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Articulate thoughts
Articulate thoughts
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Express qualifications
Express qualifications
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Respond to questions clearly and concisely
Respond to questions clearly and concisely
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Use appropriate body language
Use appropriate body language
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Do a test-run with your computer
Do a test-run with your computer
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Pick the perfect spot for lighting
Pick the perfect spot for lighting
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What does "I'm sorry, I don't understand. Can you please explain it again?" convey?
What does "I'm sorry, I don't understand. Can you please explain it again?" convey?
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What does "I'm looking forward to working with you." express?
What does "I'm looking forward to working with you." express?
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What does "I'll do my best." imply?
What does "I'll do my best." imply?
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What does "I'm committed to meeting the deadline." communicate?
What does "I'm committed to meeting the deadline." communicate?
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How can you show your commitment to a deadline without sounding rude?
How can you show your commitment to a deadline without sounding rude?
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What percentage of workplace conflicts are attributed to clashes between line managers and their team members?
What percentage of workplace conflicts are attributed to clashes between line managers and their team members?
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What is the main source of workplace conflicts?
What is the main source of workplace conflicts?
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What are the key components of effective conflict resolution?
What are the key components of effective conflict resolution?
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Study Notes
Mariano Marcos State University Ranking
- Mariano Marcos State University (MMSU) is ranked 2nd in the Philippines.
- MMSU is ranked 101-200 in the world according to WUR (World Universities with Real Impact).
- MMSU is ranked 356 in the world according to the QS World University Rankings (Green Metric).
- MMSU is also a 3-star QS rated university.
Communication for Work Purposes
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Desired Learning Outcomes:
- Understand Organizational Communication and its forms.
- Write effective communication materials (memos, minutes, reports, proposals, etc).
- Apply parliamentary procedures in simulating meetings, consider audience, context, and appropriate persuasive language.
- Improve verbal communication skills, especially in delivering oral presentations.
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Organizational Communication:
- Refers to the flow of communication within an institution to ensure accuracy and efficiency.
- Structures can be formal or informal.
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Formal Organizational Communication:
- Upward-Directed: Communication from subordinates to supervisors (reports, employee surveys, etc).
- Downward-Directed: Communication from supervisors to subordinates (meeting summaries, company publications, etc).
- Lateral: Communication between departments or sections at the same level (meetings, workshops, etc).
Communication Materials in the Workplace
- Business Letters: A formal written communication used for external correspondence.
- Distinctive tone, style, language, and content, differs from social communication.
- Typical parts (letterhead, date, inside address, salutation, body, complimentary close, signature).
-Types of Business Letters: - Cover Letters: Used by candidates to introduce themselves and highlight their career achievements to employers. - Business Invites: Used to formally invite individuals or companies to attend events. - Complaint Letters: Used to express dissatisfaction or issues (poor customer service, bad experience, etc). - Order Letters/Purchase Orders: Legal record of business transactions between a buyer and a seller. - Letters of Recommendation: Used to recommend a person for opportunities like internships and job fellowships.
Punctuation Styles for Business Letters
- Punctuation Styles:
- Letterhead
- Body
- Subject Line
- Inside Address
- Salutation
- Enclosure Notation
- Identification Initials
- Complimentary Close
- Attention Line
- Carbon Copy Notation
- Blind Carbon Copy Notation
- Postscript
- Dateline
- Signature
Parts of a Business Letter
- Letterhead, Date, Inside Address, Salutation, Body, Complimentary close, Signature, Attention Line, Subject Line, Enclosure Notation, Identification Initials, Carbon Copy Notation (CC), Blind Carbon Copy Notation (BCC), Postscript, Punctuation Styles
Punctuation Styles
- Ampersand (&), Apostrophe ('), Exclamation Point (!), Question Mark (?), Quotation Marks (" "), Parentheses (()), Brackets ([]), Colon (:), Semicolon (;), Ellipsis (...), Dash/En dash (–), Period/Full Stop (.), Asterisk (*), Bullet Points
Additional Information
- Sample CV of Brett Bungcayao: Includes profile, objective, contact, work experience, skills, and education
- Sample CV of Jennifer Rivers: Includes profile, objective, contact, work experience, skills, and education
Important Phrases for Interviews
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"I can contribute..."
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"I will offer my strengths in this way..."
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Examples of Interview Questions (and Possible Answers):
- "Why are you a good fit for this job?"
- "How do you respond to new project assignments?"
- "What have you learned from your mentor?"
- "What are you looking for in a new position?"
- "Can you describe some of your soft skills?"
- "What is one of your greatest recent accomplishments?"
Interview Attire
- Formal and professional attire.
- Be on time
- Maintain eye contact
- Be honest and straightforward (answer promptly and completely)
- Use appropriate body language
Virtual Interview Tips
- Test-run computer/connection.
- Choose proper lighting for the interview environment.
- Avoid using virtual backgrounds.
- Eliminate distracting elements in the interview setting.
- Begin logging into the interview platform early.
- Dress professionally.
- Calm your nerves.
- Look at the interviewer in the "eye."
- Listen carefully.
- Use engaged body language.
- Avoid relying on notes during the interview.
- Be yourself.
- Make a connection.
- Prepare 5 questions to ask the interviewer beforehand.
- Follow up afterward.
Additional Speaking Skills at Work
- Using polite and professional expressions (e.g., "I appreciate your input," "I'm open to feedback,” and so on.)
- Handling conflict by remaining calm, objective, and empathic.
- Phrases for expressing agreement or disagreement.
Communicating in Meetings
- Sharing ideas effectively.
- Engaging in constructive discussions.
- Listening actively
- Workplace conflicts (frontline workers, line/team member clashes, leader disputes), presented as percentages.
Other Relevant Information
- Requirements for Comm-01(Communication for work purposes)
- Cover Letter (format & content)
- CV/Resume (format, organization, content, and overall impact)
- Job Interview (grammar and fluency, appearance, and content)
- Reference materials for additional research.
Studying That Suits You
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Description
Test your knowledge on key concepts of workplace communication, including reports, resumes, and business letters. This quiz will cover essential writing styles, formats, and best practices for effective business communication.
