Chapter 6: Communication for Work Purposes - Mariano Marcos State University

COMM 01: PURPOSIVE COMMUNICATION CHAPTER 6 Communication for Work Purposes COLLEGE OF ARTS & SCIENCES Department of Languages & Literature  Desired Learning Outcomes 1. Familiarized yourself with the concept of Organizational Communication as well as its forms;...

COMM 01: PURPOSIVE COMMUNICATION CHAPTER 6 Communication for Work Purposes COLLEGE OF ARTS & SCIENCES Department of Languages & Literature  Desired Learning Outcomes 1. Familiarized yourself with the concept of Organizational Communication as well as its forms; 2. Written clear, coherent, and effective communication materials/ office documents (e.g. memo, minutes, reports, project proposals, letters, resolutions, etc); and 2. performed a simulation of a meeting applying the parliamentary procedures/ guidelines in business meetings, considering awareness of audience and context and appropriate persuasive language and; 3. Enhanced your communicative competence, particularly your verbal communication skills in terms of delivering your oral presentations. COLLEGE OF ARTS & SCIENCES Department of Languages & Literature ORAGNIZATIONAL COMMUNICATION ORGANIZATIONAL COMMUNICATION ❖ Organizational communication refers to the communication flow that an institution or agency follows to ensure accuracy and efficiency in the transmission of messages. ❖ The general communication structures are either formal or informal.  FORMS OF FORMAL ORGANIZATIONAL COMMUNICATION ❑Upward-Directed Communication ❑Downward-Directed Communication ❑Lateral Communication UPWARD-DIRECTED COMMUNICATION ❖ This form is used to inform the administration reactions or information that are essential for the formulation of policies all for the good of the company Examples: Reports, attitude survey, exit interview, employee publication, formal meetings, informal discussions, etc. DOWNWARD- DIRECTED COMMUNICATION ❖ This form involves the passing of information from supervisors to subordinates. Examples: small-group meetings, company publication, supervisory meeting, general assemblies, bulleting boards, public address announcement, posters, procedural manuals, etc. LATERAL COMMUNICATION ❖ This is a type of intra-company communication that takes place between sections, divisions, or departments of the same level. Examples: Meetings and conferences, seminar-workshops and socials. COMMUNICATION MATERIALS IN THE WORKPLACE  COMMUNICATION MATERIALS IN THE WORKPLACE ❑ Business Letters ❑ Memorandums ❑ Minutes of the Meeting ❑ Business or Project Proposal ❑ Incident Reports BUSINESS LETTERS ❖ A business letter is the formal medium used to write individuals outside the organization. ❖ Business letters have a distinctive tone, style, language and content which make them different from social correspondences. ❖ A typical business letter has distinct parts, format and conventions in writing it. TYPES OF BUSINESS LETTERS Cover Letters – It is a one-page document that candidates submit along with their resumes. It takes the employer on a guided journey of their greatest career & life achievements. ❑ Business Invites - These letters are a formal way to reach out to a company or an individual and invite them to attend an event hosted by your company. Complaint Letter - This letter is a way to formally express your disappointment formally. You can report a bad experience, poor customer service, or let a company know that their products didn’t meet your expectations. TYPES OF BUSINESS LETTERS Letter of Resignation ❑ Order Letters - Also known as “purchase orders”, these letters are used to order things or buy material. They act as a legal record, documenting the transaction between the buyer and seller. Letter of Recommendation- These letters intend to recommend someone for an internship, job, fellowship, or other such opportunities.  QUIZ! (HINDI ITO APRIL FOOLS! *INSERT EVIL LAUGH BWAHAHAHA) COLLEGE OF ARTS & SCIENCES Department of Languages and Literature  ❖PUNCTUATION STYLES ❖COMPLIMENTARY CLOSE ❖LETTERHEAD ❖ATTENTION LINE ❖BODY ❖CARBON COPY NOTATION ❖SUBJECT LINE ❖BLIND CARBON COPY NOTATION ❖INSIDE ADDRESS ❖POSTSCRIPT ❖SALUTATION ❖DATE ❖ENCLOSURE NOTATION ❖IDENTIFICATION INITIALS ❖SIGNATURE ❖ PUNCTUATION ❖ COMPLIMENTARY STYLES CLOSE ❖ LETTERHEAD ❖ ATTENTION LINE ❖ BODY ❖ CARBON COPY NOTATION ❖ SUBJECT LINE ❖ BLIND CARBON COPY NOTATION ❖ INSIDE ADDRESS ❖ POSTSCRIPT ❖ SALUTATION ❖ DATELINE ❖ ENCLOSURE NOTATION ❖ IDENTIFICATION ❖ SIGNATURE INITIALS ❖ PUNCTUATION ❖ COMPLIMENTARY STYLES CLOSE ❖ LETTERHEAD ❖ ATTENTION LINE ❖ BODY ❖ CARBON COPY NOTATION ❖ SUBJECT LINE ❖ BLIND CARBON COPY NOTATION ❖ INSIDE ADDRESS ❖ POSTSCRIPT ❖ SALUTATION ❖ DATELINE ❖ ENCLOSURE NOTATION ❖ IDENTIFICATION ❖ SIGNATURE INITIALS ❖ PUNCTUATION ❖ COMPLIMENTARY STYLES CLOSE ❖ LETTERHEAD ❖ ATTENTION LINE ❖ BODY ❖ CARBON COPY NOTATION ❖ SUBJECT LINE ❖ BLIND CARBON COPY NOTATION ❖ INSIDE ADDRESS ❖ POSTSCRIPT ❖ SALUTATION ❖ DATELINE ❖ ENCLOSURE NOTATION ❖ IDENTIFICATION ❖ SIGNATURE INITIALS ❖ PUNCTUATION ❖ COMPLIMENTARY STYLES CLOSE ❖ LETTERHEAD ❖ ATTENTION LINE ❖ BODY ❖ CARBON COPY NOTATION ❖ SUBJECT LINE ❖ BLIND CARBON COPY NOTATION ❖ INSIDE ADDRESS ❖ POSTSCRIPT ❖ SALUTATION ❖ DATELINE ❖ ENCLOSURE NOTATION ❖ IDENTIFICATION ❖ SIGNATURE INITIALS ❖ PUNCTUATION ❖ COMPLIMENTARY STYLES CLOSE ❖ LETTERHEAD ❖ ATTENTION LINE ❖ BODY ❖ CARBON COPY NOTATION ❖ SUBJECT LINE ❖ BLIND CARBON COPY NOTATION ❖ INSIDE ADDRESS ❖ POSTSCRIPT ❖ SALUTATION ❖ DATELINE ❖ ENCLOSURE NOTATION ❖ IDENTIFICATION ❖ SIGNATURE INITIALS PARTS OF A BUSINESS LETTER Letterhead Date Inside Address Salutation Body Complimentary Enclosure Signature Attention Line Subject Line Close Notation Carbon Copy Blind Carbon Identification Punctuation Postscript Notation Copy Notation Initials Styles  PUNCTUATION STYLES & Ampersand ! Exclamation Point ‘ Apostrophe ? Question Mark “ ” Quotation Mark () Parentheses - Dash/En Dash [] / {} Brackets : Colon … Ellipsis Bretty ; Semicolon ❖ Bretty ❑ Bretty Bullet Points. Period/Full Stop * Asterisk Sir Madam My Dear Sir My Dear Madam My Dear Mr. Reid My Dear Ms. Lustre My Dear Mrs. Gomez My Dear Beatrice Luigi Gomez  Very Respectfully Yours Sir Very Respectfully Madam Respectfully Yours My Dear Sir Respectfully Very Sincerely Yours My Dear Mr. Realgo Sincerely Yours My Dear Ms.Galeon Yours very faithfully My Dear Mrs. Bungcayao Very Truly Yours Truly Yours Lovingly My Dear Chris Evans Lovingly Yours Faithfully SUBJECT: FACULTY APPLICATION  FORMS OF BUSINES LETTER Full Block Format– Illustrates how quick and easy communications can be to type. All elements are left justified. The paragraphs are not indented. This is a format that you can use for all business occasions. ❑ Blocked Style- Is a less formal than full block style letters. Most of the elements are left justified except for the date, the complimentary close and the signature that are moved towards the right side and aligned. Semi-Block Format- This letter is a way to formally express your disappointment formally. You can report a bad experience, poor customer service, or let a company know that their products didn’t meet your expectations. FULL-BLOCKED SEMI-BLOCKED BLOCKED  MEMORANDUM ❑ Unlike the business letter, which is sent in the outside, your organization, the memorandum (memo) goes within the organization, that is, from one person or department to another person(s) or department. Specifically, it is written to communicate the following: ❑ Confirm the essential points of a meeting; ❑ Channel updates on policies; ❑ Give Directives; ❑ Ask Data or Support; ❑ Notifications; ❑ Brief Reports; and ❑ Announcements MINUTES OF THE MEETING ❑ Minutes of the meeting are instant written account of what transpire in an organizational meeting. Generally, minutes include a list of attendees, a statement of the issues considered by the participants, and related to responses or decisions for the issues. They are used as a reference in case doubt on policies discussed arises.  Letterhead ___________________Title___________________ I. CALL TO ORDER MEMBERS PRESENT MEMBERS ABSENT __________________ __________________ __________________ __________________ __________________ II. APPROVAL OF THE AGENDA III. APPROVAL FOT HE MINUTES OF THE LAST MEETING IV. MATTERS ARISING FROM THE LAST MEETING V. NEW BUSINESS VI. OTHER MATTERS VII. ADJOURNMENT Prepared By: ________________________ Secretary Attested By: _________________________ Chair BUSINESS/ PROJECT PROPOSAL ❖ A project proposal is a document that describes a proposed project and its purpose, outcomes, and the steps that will be taken to complete the project. BUSINESS/ PROJECT PROPOSAL The following are the several key elements of a proposal: Project Background: What problems, challenges, or opportunities exist that create a need for this project? Objectives: What are the intended outcomes of this project? Project Scope: What are the steps or stages of the project? What elements are included in this project? How will the objectives be reached through this project? (Mavenlik Blog, n.d.) BUSINESS/ PROJECT PROPOSAL Title Page Executive Summary Statement of Need Project Description Budget and Budget Justification Biographical Date and References Appendices INCIDENT REPORT Are written to document unusual and/or significant events or emergencies involving individuals who receive services and/or support. A report is essentially a form that allows you to document all workplace occurrences that could have caused injury to a person or damage to a company asset. Incidents can include injuries and accidents, near misses, equipment damage, health and safety issues and security breaches (Aaron, 2019). RESUME Is a formal document that serves to show a person’s career background and skills. In most cases, it is created in order to help a candidate to land a new job. A traditional resume consists of a professional summary, work history, education sections. It works like your job hunt marketing document. The purposes of a resume is to introduce yourself to employers, present your qualifications, and secure and interview. ❖ SLAY YOUR RESUME Don’t name the file “Resume” instead, you should put your name in it (this is applicable if you are sending your resume electronically). Don’t forget to check for misspellings and grammatical errors. It’s okay to include previous job experiences and trainings –BUT… =DEALBREAKERS= Don’t include your photograph – (your resume should be a list of your qualifications and professional experience) Don’t use percentage for skills! Don’t include references (references are available upon request)  “TELL ME SOMETHING THAT IS NOT IN YOUR RESUME” ESSENTIAL SPEAKNG SKILLS BEFORE AND AT WORK By: Clarizza Joy B. Tumenes, LPT, MAEd-LLT hired fired COLLEGE OF ARTS & SCIENCES Department of Languages & Literature SPEAKING SKILLS − Techniques that enable a speaker to convey a message effectively. VOCABULARY VOICE NONVERBAL IMPORTANCE OF SPEAKING SKILLS Holistic Getting them to Developing a Communications say ‘YES’ Career Edge Development Becoming an Feel Like a Boss Expert SPEAKING SKILLS BEFORE WORK How to not get fired, before getting hired SPEAKING SKILLS BEFORE WORK + INTERVIEW SPEAKING SKILLS BEFORE WORK: Interview Skills Articulate thoughts Express qualifications Respond to questions clearly and concisely Use appropriate body language  INTERVIEW Dos Don’ts Dress smartly but simply; be well-groomed Volunteer information Be on time Give prepared answers Remain standing until asked to sit Chew gum Maintain eye contact Smoke Greet the interviewer; pronounce their name Wear sunglasses and/or a hat clearly Talk against your former employers and teachers Be honest and straightforward Talk too much Answer the questions briefly but completely Put personal items in the interviewers desk Think before you speak Slouch in your chair Watch your grammar and manners Make excuses VIRTUAL (ONLINE) INTERVIEW TIPS Do a Test-Run With Your Computer Pick the Perfect Spot for Lighting Forgo Virtual Backgrounds Remove Distractions Log on Early and Test Setup Sit Up and Dress Professionally Calm Your Nerves VIRTUAL (ONLINE) INTERVIEW TIPS Look your interviewer in the “eye“ Listen carefully Use engaged body language Don't rely on notes Be yourself Make a connection Write down 5 questions beforehand Follow up afterward EXPECTED INTERVIEW QUESTIONS Tell me about yourself What are your strengths and weaknesses? Why do you want this job? Can you describe a challenging situation at work and how you handled it? What is your expected salary from us?  POWERFUL WORDS TO USE IN AN INTERVIEW 1. I can, I will Phrases: “I can contribute…” “I will offer my strengths in this way…”  POWERFUL WORDS TO USE IN AN INTERVIEW Example interview question: Why are you a good fit for this job? Example answer: “I am a good fit for this job because I can produce results. In my last job/In my college days…”  POWERFUL WORDS TO USE IN AN INTERVIEW 2. I look forward to Phrase: “I look forward to the chance to discuss what I can bring to your company.”  POWERFUL WORDS TO USE IN AN INTERVIEW Example interview question: How do you respond to new project assignments? Example answer: “I look forward to the first project planning meeting with a new team. Listening to everyone’s input and ideas helps everyone get to know each other and figure out what roles we will take on.”  POWERFUL WORDS TO USE IN AN INTERVIEW 3. Respect Example interview question: What have you learned from your mentor? Example answer: “One of the traits I most respect is her ability to show empathy to everyone she meets. I think it helps people trust her quickly. She can mediate conflict, and people are willing to try her suggestions.”  POWERFUL WORDS TO USE IN AN INTERVIEW 4. Opportunity Example interview question: What are you looking for in a new position? Example answer: “I see this job as an opportunity to increase my exposure to clients. I have been working in the back office at my previous job, and I look forward to improving my customer service skills.”  POWERFUL WORDS TO USE IN AN INTERVIEW 5. Skills Example interview question: Can you describe some of your soft skills? Example answer: “I think the most valuable skill I have is time-management. I am diligent in using a calendar and each day I use a journal to record my accomplishments and what I need to complete the next day. It helps me stay organized and on track for deadlines.”  POWERFUL WORDS TO USE IN AN INTERVIEW 6. Example Example interview question: What is one of your greatest recent accomplishments? Example answer: “If I may, I would like to share an example of how my team won the national sales award you see mentioned on my resume. In this instance, we each recognized our unique strengths and ended up collaborating well together, resulting in a top sales award.” SPEAKING SKILLS BEFORE WORK NETWORK SPEAKING SKILLS BEFORE WORK Building professional relationships Introducing yourself Engage in small talk Communicate professional goals and interests  NETWORKING SKILLS 1. Describing your personality Easy-going: a relaxed person who is easy to get along with Hard-working: someone who works well and isn’t lazy Committed: a person who is loyal to a project or person Trustworthy: someone who you can rely on Honest: someone who tells the truth Focused: someone who is not easily distracted Methodical: a person who pays attention to details and works in a logical way Proactive: someone who takes steps to complete tasks without supervision  NETWORKING SKILLS 2. Describing your strength Organization The ability to multitask Perform to a deadline Solve problems Communicate well Work in an international environment and with people from all over the world Speak foreign languages Enthusiasm  NETWORKING SKILLS 3. Describing your experience I have five years’ experience as a waitress/in retail/as a teacher I worked in retail for seven years and was promoted to manager in my second year I studied at the University of Queensland I worked for Anderson and Assoc. as a lawyer NETWORKING SKILLS 4. Describing your goals for the future and why you want this job I’m looking to further my skills as a barista/in hospitality, as a childcare worker/in early childhood education I’m want to further my career in physiotherapy/as a physiotherapist, in administration/as an administrator, in retail/as a branch manager I believe your company is an important player in its industry I feel my skills set is a perfect fit for your team and I can contribute by… SPEAKING SKILLS BEFORE WORK PRESENTATION ORAL PRESENTATION Also known as public speaking or simply presentations, consist of an individual or group verbally addressing an audience on a particular topic. ❑ Prepare ❑ Develop your objectives ❑ Analyze your audience ❑ Organize your thoughts ❑ Create/Insert your visual aid ❑ Get Ready ❑ Assert yourself ❑ Make connections with the audience STAGE FRIGHT Is the nervousness or anxiety experienced by an individual to perform on stage or before an audience. To overcome stage fright keep in mind the following tips: ❑ Prepare your material ❑ Visualize your success ❑ Connect with your audience ❑ Move ❑ Practice SPEAKING SKILLS AT WORK 1. Professional Communication 2. Meeting Participation 3. Conflict Resolution SPEAKING SKILLS AT WORK: Professional Communication Express ideas Provide feedback Communicate professionally using different mediums Polite and Professional Expressions A phrase used to indicate your willingness to handle a task or responsibility. A. "Could you please clarify?" B. "I have a question." C. "I'll take care of it." D. "I'm confident I can handle this." Polite and Professional Expressions "Could you please clarify?" - A phrase used to request further explanation or to seek clarification on a topic or task. "I have a question." - A polite way to initiate a question or seek clarification on a topic. "I'll take care of it." - A phrase used to indicate your willingness to handle a task or responsibility. "I'm confident I can handle this." - A statement that conveys your self-assurance and capability to handle a task or project. Polite and Professional Expressions A phrase used to express your willingness to work together with colleagues to achieve a common goal. A. "I appreciate your input." B. "I'm open to feedback." C. "Let's collaborate." D. "I'll get back to you." Polite and Professional Expressions "I appreciate your input." - A phrase used to acknowledge and value the opinions or suggestions of others. "I'm open to feedback." - A statement that shows your willingness to receive feedback and learn from it. "Let's collaborate." - A phrase used to express your willingness to work together with colleagues to achieve a common goal. "I'll get back to you." - A statement used to indicate that you will follow up or provide additional information at a later time. Polite and Professional Expressions A positive statement that shows your enthusiasm and anticipation for collaborating with colleagues A. "I'm flexible." B. "I'm committed to meeting the deadline." C. "I'm sorry, I don't understand. Can you please explain it again?" D. "I'll do my best." E. "I'm looking forward to working with you." Polite and Professional Expressions "I'm flexible." - A phrase that shows your willingness to adapt or adjust to changes or new situations. "I'm committed to meeting the deadline." - A statement that expresses your dedication and determination to complete a task or project on time. "I'm sorry, I don't understand. Can you please explain it again?" - A polite way to seek further clarification when you do not fully understand something. "I'll do my best." - A phrase used to convey your willingness to make an effort and strive for excellence. "I'm looking forward to working with you." - A positive statement that shows your enthusiasm and anticipation for collaborating with colleagues SPEAKING SKILLS AT WORK: Meeting Participation Sharing ideas and presenting information Engage in constructive discussions Listen actively  MAIN SOURCE OF CONFLICTS 34%: Conflicts between frontline or entry-level employees (who may have not yet learned to manage conflicts) 24%: Clashes between line managers and their team members 6%: Disputes between leaders Source: https://cmoe.com/blog/workplace-conflict-costs/ SPEAKING SKILLS AT WORK: Conflict Resolution Calm Objective Empathic HOW DO YOU PROFESSIONALLY SAY… “Regardless of what you say, I am going to do it this way” Awan bibyang ko kadeta ibagam, ubraek kayat ko. I appreciate you sharing that feedback and I will keep this in mind as we move it forward. HOW DO YOU PROFESSIONALLY SAY… “I cannot accomplish this task since you always have something to say about my work.” Ket awan met la maubraak nga nasayaaten ata nagbiyangot ka, amin met la ubraekon ket madi. My task would be completed more efficiently if I had the opportunity to work more independently here. HOW DO YOU PROFESSIONALLY SAY… “The deadline you’ve given is impossible” Nu imabagamon ket alan, ana kami ate, superhero?!” My output would be much more efficient and effective if the deadline would be extended so that I could use my resources, intellect and capacity to its maximum extent, however, with this given deadline, the output might not be as efficient. HOW DO YOU PROFESSIONALLY SAY… It’s beyond office hours and your boss decides to give you task. It is already beyond office hours and I would like to politely decline as this is not compensated, however, I will look into it first thing in the morning. Phrases for Expressing Agreement or Disagreement agree disagree COLLEGE OF ARTS & SCIENCES Department of Languages & Literature “That is one way of looking at it, however…” agree disagree COLLEGE OF ARTS & SCIENCES Department of Languages & Literature “I am not sure I go along with that view” agree disagree COLLEGE OF ARTS & SCIENCES Department of Languages & Literature  “I couldn’t agree more…” agree disagree COLLEGE OF ARTS & SCIENCES Department of Languages & Literature  “Definitely/absolutely/precisely” agree disagree COLLEGE OF ARTS & SCIENCES Department of Languages & Literature “We don’t seem to be in complete agreement” agree disagree COLLEGE OF ARTS & SCIENCES Department of Languages & Literature  “I see what you’re getting at…” agree disagree COLLEGE OF ARTS & SCIENCES Department of Languages & Literature  “You are right, that is a good point” agree disagree COLLEGE OF ARTS & SCIENCES Department of Languages & Literature  “I see exactly what you mean” agree disagree COLLEGE OF ARTS & SCIENCES Department of Languages & Literature POSITIVE LANGUAGE COLLEGE OF ARTS & SCIENCES Department of Languages & Literature  “Sorry, I am late!” “Thank you for your patience.” COLLEGE OF ARTS & SCIENCES Department of Languages & Literature  “Sorry for waiting!” “Thank you for patiently waiting” COLLEGE OF ARTS & SCIENCES Department of Languages & Literature  “Can’t complain, I guess” “Everything is going well” COLLEGE OF ARTS & SCIENCES Department of Languages & Literature  “Not bad” “Good job” COLLEGE OF ARTS & SCIENCES Department of Languages & Literature  “We’re not used to being supervised” “We prefer working more independently” COLLEGE OF ARTS & SCIENCES Department of Languages & Literature  “I don’t know” “Let’s find out” COLLEGE OF ARTS & SCIENCES Department of Languages & Literature  “I can’t do that” “I can try” COLLEGE OF ARTS & SCIENCES Department of Languages & Literature  “I forgot” “I’ll make sure to set a reminder” COLLEGE OF ARTS & SCIENCES Department of Languages & Literature  “Constructive Criticism” “Feedback” COLLEGE OF ARTS & SCIENCES Department of Languages & Literature References https://harappa.education/harappa-diaries/speaking-skills-and-its-importance/#heading_1 https://www.indeed.com/career-advice/interviewing/powerful-words-to-use-in-an-interview https://www.ef.edu/blog/language/useful-phrases-for-a-job-interview/ https://www.londonschool.com/blog/30-useful-phrases-presentations-english/ https://pumble.com/blog/phrases-for-business-meetings/ Get in Touch With Us Send us a message or visit us City of Batac, Ilocos Norte, Philippines (63) 77-600-0459 [email protected] Follow us for updates facebook.com/MMSUofficial www.mmsu.edu.ph  REQUIREMENTS IN COMM 01 (COMMUNICATION FOR WORK PURPOSES): APPLY KA GHORL? This the official instructions for your Requirement in COMM 01 (Communciation for Work Purposes) This will be an individual requirement. Imagine that you are applying for a position in a company and you need to pass the following: Your own resume, your own cover letter and to pass the job interview. o CV/Resume ▪ Based from what you’ve learned during our class about writing a resume, apply what your learnings and craft your own resume. Your resume will be critiqued based on the criteria below: o Format- 25 o Organization – 25 o Content - 25 o Overall Impact – 25  REQUIREMENTS IN COMM 01 (COMMUNICATION FOR WORK PURPOSES): APPLY KA GHORL? o Cover Letter ▪ Draft a cover letter (based from our discussion) addressed to the CEO/Director of a company that you are applying for. You can provide the name and address of the company you are applying for and then state what specific position you are applying for. This document shall be simultaneously passed together with the CV/Resume and shall be given during the interview date. o Format and Content- 50 o Effectiveness- 25 o Grammar & Mechanics-25  REQUIREMENTS IN COMM 01 (COMMUNICATION FOR WORK PURPOSES): APPLY KA GHORL? o Job Interview ▪ After passing your resume and cover letter, a simulation job interview shall commence. You shall observe the proper job interview attire. A semi-formal attire/smart casual/business casual attire would be the dress code. Before the interview shall commence, kindly bring your resume and your cover letter. o Grammar & Fluency: 30 pts o Appearance: 10 pts o Content: 50 pts o Bonus: 10 pts REFERENCES Domingo, M., Florendo, Z., Reloza, R., Banez, R.C., Merza, H., and Bose, M.L. (2018). Purposive Communication. Bulacan: IPM Publishing. https://www.mastersincommunications.com/faqs/what-is-organizational-communication https://www.iedunote.com/communication-forms https://blog.bit.ai/business-letters/ https://courses.lumenlearning.com/technicalwriting/chapter/memos_-purpose-and-format-2/ https://corporatefinanceinstitute.com/resources/knowledge/other/meeting-minutes/ https://blog.mavenlink.com/what-is-a-project-proposal-and-why-is-it-important https://conserve.com.au/how-to-write-an-effective-incident-report/ THANK YOU FOR LISTENING! GIF Credits: @Raider5 (Tumblr) COLLEGE OF ARTS & SCIENCES Department of Languages & Literature BRETT BUNGCAYAO [email protected] 09272322962