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Questions and Answers
Which one of these is a correct complimentary closing?
Which one of these is a correct complimentary closing?
"Best regards" is a correct complimentary closing to a letter.
"Best regards" is a correct complimentary closing to a letter.
True
Which of the following word-processing functions is most appropriate for the medical assistant to use when verifying the accuracy of words in a business letter?
Which of the following word-processing functions is most appropriate for the medical assistant to use when verifying the accuracy of words in a business letter?
Spell check
Which of the following types of equipment is most likely covered by a service agreement?
Which of the following types of equipment is most likely covered by a service agreement?
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A summary of financial accounts showing balances due is known as?
A summary of financial accounts showing balances due is known as?
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The physician should handle calls from patients about which of the following?
The physician should handle calls from patients about which of the following?
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If the patient calls in to report that he or she is doing well after surgery, the medical assistant should?
If the patient calls in to report that he or she is doing well after surgery, the medical assistant should?
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In medical offices, memoranda are most commonly used to communicate with which of the following groups of people?
In medical offices, memoranda are most commonly used to communicate with which of the following groups of people?
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Which of the following parts of a business letter is keyed on the second line below the salutation?
Which of the following parts of a business letter is keyed on the second line below the salutation?
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To avoid purchasing unnecessary medical office supplies, which of the following is the most appropriate action by the medical assistant?
To avoid purchasing unnecessary medical office supplies, which of the following is the most appropriate action by the medical assistant?
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Which of the following terms means the act of articulating and speaking clearly?
Which of the following terms means the act of articulating and speaking clearly?
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When a patient does not respond to past-due billing statements and does not return telephone calls, which of the following types of mail should be used to determine if the patient is receiving mail?
When a patient does not respond to past-due billing statements and does not return telephone calls, which of the following types of mail should be used to determine if the patient is receiving mail?
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Which of the following refers to the practice of underlining or highlighting important words and phrases when opening the mail?
Which of the following refers to the practice of underlining or highlighting important words and phrases when opening the mail?
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Which of the following is an introductory form that provides demographic data about patients?
Which of the following is an introductory form that provides demographic data about patients?
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If a patient calls about insurance coverage, the call should be handled by?
If a patient calls about insurance coverage, the call should be handled by?
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It is important to leave time to complete forms for patients who are?
It is important to leave time to complete forms for patients who are?
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Account statements for a medical practice should be sent as?
Account statements for a medical practice should be sent as?
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The second page of the body of a business letter should begin how many lines from the top?
The second page of the body of a business letter should begin how many lines from the top?
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A medical assistant is asked by the physician to make travel arrangements for a seminar that the physician will be attending. The detailed outline that the medical assistant prepares for the physician is called which of the following?
A medical assistant is asked by the physician to make travel arrangements for a seminar that the physician will be attending. The detailed outline that the medical assistant prepares for the physician is called which of the following?
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Patients who want to talk about abnormal test results should speak with which of the following medical personnel?
Patients who want to talk about abnormal test results should speak with which of the following medical personnel?
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When an incoming call is received, the telephone should be answered?
When an incoming call is received, the telephone should be answered?
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Which of the following elements is the most important part of a referral letter?
Which of the following elements is the most important part of a referral letter?
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Which of the following mail is deliverable 7 days per week?
Which of the following mail is deliverable 7 days per week?
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Which of the following is the most secure service offered by the U.S. Postal Service?
Which of the following is the most secure service offered by the U.S. Postal Service?
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Study Notes
Complimentary Closings
- "Best regards," is an accepted complimentary closing for letters.
- Other examples include "Sincerely" and "Yours truly."
Word-Processing Functions
- Spell check is crucial for verifying accuracy in business letters.
Office Equipment
- A service agreement typically covers equipment such as photocopiers.
Financial Accounts
- A summary of financial accounts showing balances due is called a statement.
Patient Communication
- Physicians should handle calls relating to unsatisfactory patient progress.
- Medical assistants should manage calls reporting satisfactory patient outcomes and document them in medical records.
Office Communication
- Memoranda are primarily used for communication among office staff.
Business Letter Structure
- The subject line of a business letter is positioned on the second line after the salutation.
- The second page of a business letter’s body should start ten lines from the top.
Inventory Management
- To prevent unnecessary purchases of office supplies, medical assistants should frequently take inventory.
Communication Skills
- Enunciation refers to articulating and speaking clearly.
Billing Communication
- Certified mail with return receipt is used when patients do not respond to past-due billing statements.
Mail Processing
- Annotating is the process of underlining or highlighting important words and phrases when opening mail.
Patient Forms
- The patient information form collects demographic data about patients.
Insurance Inquiries
- Questions about insurance coverage should be addressed by the medical assistant.
Patient Forms Completion
- New patients require time to complete their forms.
Mailing Practices
- Account statements for a medical practice should be sent using First-Class Mail.
Travel Arrangements
- An itinerary is prepared by the medical assistant for a physician attending a seminar.
Test Result Discussions
- Patients with abnormal test results should discuss these with physicians.
Telephone Etiquette
- Incoming calls should be answered by the second or third ring for timely communication.
Referral Letters
- The most crucial element of a referral letter is the reason for consultation.
Mail Delivery Services
- Express Mail (Priority Mail Express) is deliverable seven days a week.
- Registered mail is considered the most secure service offered by the U.S. Postal Service.
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Description
Test your knowledge on complimentary closings and word-processing functions crucial for business communications in Chapter 9. This quiz will help reinforce important concepts and practices that every professional should master. Prepare for effective writing in a business context!
