Questions and Answers
Which one of these is a correct complimentary closing?
"Best regards" is a correct complimentary closing to a letter.
True
Which of the following word-processing functions is most appropriate for the medical assistant to use when verifying the accuracy of words in a business letter?
Spell check
Which of the following types of equipment is most likely covered by a service agreement?
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A summary of financial accounts showing balances due is known as?
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The physician should handle calls from patients about which of the following?
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If the patient calls in to report that he or she is doing well after surgery, the medical assistant should?
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In medical offices, memoranda are most commonly used to communicate with which of the following groups of people?
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Which of the following parts of a business letter is keyed on the second line below the salutation?
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To avoid purchasing unnecessary medical office supplies, which of the following is the most appropriate action by the medical assistant?
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Which of the following terms means the act of articulating and speaking clearly?
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When a patient does not respond to past-due billing statements and does not return telephone calls, which of the following types of mail should be used to determine if the patient is receiving mail?
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Which of the following refers to the practice of underlining or highlighting important words and phrases when opening the mail?
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Which of the following is an introductory form that provides demographic data about patients?
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If a patient calls about insurance coverage, the call should be handled by?
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It is important to leave time to complete forms for patients who are?
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Account statements for a medical practice should be sent as?
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The second page of the body of a business letter should begin how many lines from the top?
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A medical assistant is asked by the physician to make travel arrangements for a seminar that the physician will be attending. The detailed outline that the medical assistant prepares for the physician is called which of the following?
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Patients who want to talk about abnormal test results should speak with which of the following medical personnel?
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When an incoming call is received, the telephone should be answered?
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Which of the following elements is the most important part of a referral letter?
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Which of the following mail is deliverable 7 days per week?
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Which of the following is the most secure service offered by the U.S. Postal Service?
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Study Notes
Complimentary Closings
- "Best regards," is an accepted complimentary closing for letters.
- Other examples include "Sincerely" and "Yours truly."
Word-Processing Functions
- Spell check is crucial for verifying accuracy in business letters.
Office Equipment
- A service agreement typically covers equipment such as photocopiers.
Financial Accounts
- A summary of financial accounts showing balances due is called a statement.
Patient Communication
- Physicians should handle calls relating to unsatisfactory patient progress.
- Medical assistants should manage calls reporting satisfactory patient outcomes and document them in medical records.
Office Communication
- Memoranda are primarily used for communication among office staff.
Business Letter Structure
- The subject line of a business letter is positioned on the second line after the salutation.
- The second page of a business letter’s body should start ten lines from the top.
Inventory Management
- To prevent unnecessary purchases of office supplies, medical assistants should frequently take inventory.
Communication Skills
- Enunciation refers to articulating and speaking clearly.
Billing Communication
- Certified mail with return receipt is used when patients do not respond to past-due billing statements.
Mail Processing
- Annotating is the process of underlining or highlighting important words and phrases when opening mail.
Patient Forms
- The patient information form collects demographic data about patients.
Insurance Inquiries
- Questions about insurance coverage should be addressed by the medical assistant.
Patient Forms Completion
- New patients require time to complete their forms.
Mailing Practices
- Account statements for a medical practice should be sent using First-Class Mail.
Travel Arrangements
- An itinerary is prepared by the medical assistant for a physician attending a seminar.
Test Result Discussions
- Patients with abnormal test results should discuss these with physicians.
Telephone Etiquette
- Incoming calls should be answered by the second or third ring for timely communication.
Referral Letters
- The most crucial element of a referral letter is the reason for consultation.
Mail Delivery Services
- Express Mail (Priority Mail Express) is deliverable seven days a week.
- Registered mail is considered the most secure service offered by the U.S. Postal Service.
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Description
Test your knowledge on complimentary closings and word-processing functions crucial for business communications in Chapter 9. This quiz will help reinforce important concepts and practices that every professional should master. Prepare for effective writing in a business context!
