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Business Communication

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Questions and Answers

Which of the following is NOT a key aspect of professional communication in a digital, social, mobile world?

Using informal language (correct)

Adapting to new technologies

Being concise and clear

Maintaining a professional tone

What is the benefit of using proper grammar and spelling in professional communication?

It is a requirement for most jobs

It is a way to show off writing skills

It ensures clear communication and avoids misunderstandings (correct)

It makes the writer look smart

Why is it important to consider the audience when crafting professional communication?

To impress the reader with complex language

To make sure the message is short and sweet

To avoid using technical jargon

To ensure the message is understood and relevant to the reader (correct)

What is the purpose of using active voice in professional communication?

To make the message more engaging and clear Signup and view all the answers

What is the best way to ensure that professional communication is respectful and inclusive?

Using inclusive language and avoiding stereotypes Signup and view all the answers

Which of the following is NOT a key challenge in professional communication in a digital, social, mobile world?

Avoiding the use of emojis and slang Signup and view all the answers

Which of the following is NOT a recommended strategy for effective email communication in a professional setting?

Including personal anecdotes and jokes Signup and view all the answers

Which of the following is NOT a common challenge in virtual meetings?

Inability to see other participants' faces Signup and view all the answers

Which of the following is NOT a recommended approach for managing conflict in professional communication?

Avoiding the conflict altogether Signup and view all the answers

Which of the following is NOT a recommended approach for managing time in professional communication?

Responding immediately to all messages Signup and view all the answers

What is the difference between the basic communication model and the social communication model?

The basic model is a linear process, while the social model is a circular process. Signup and view all the answers

What is the main challenge associated with using mobile technology in business communication?

Difficulty in maintaining privacy Signup and view all the answers

What is the difference between ethical dilemmas and ethical lapses in professional communication?

Ethical dilemmas involve situations where there is no clear right or wrong answer, while ethical lapses involve intentional violations of ethical standards. Signup and view all the answers

What is the recommended approach for using technology productively in business communication?

Using technology strategically to enhance face-to-face communication Signup and view all the answers

What is the main benefit of adopting an audience-centered approach in professional communication?

It ensures that the communicator's message is understood by the audience Signup and view all the answers