Work Matters: Job Design in Classic and Contemporary Perspectives PDF

Work Matters: Job Design in Classic and Contemporary Perspectives Adam Grant et al Introduction ● ● Job enrichment can improve employee satisfaction, commitment, and performance: 2 case studies of job enrichment methods: ○ Case 1: Bank tellers given new tasks, autonomy, decision-making, and feedba...

Work Matters: Job Design in Classic and Contemporary Perspectives Adam Grant et al Introduction ● ● Job enrichment can improve employee satisfaction, commitment, and performance: 2 case studies of job enrichment methods: ○ Case 1: Bank tellers given new tasks, autonomy, decision-making, and feedback -> increased satisfaction and commitment, improved performance ○ Case 2: Call center staff connected to beneficiaries of their work -> dramatic increases in persistence and performance ■ In this case: Connecting callers with scholarship recipients to pursue former scholarship beneficiary of donating (super smart) ● Finding: Enriching jobs by providing variety, feedback, autonomy, and connecting employees to the beneficiaries of their work -> significantly improve employee attitudes Job Design Overview ● ● ● ● ● ● ● Job Design Definition: Opportunities affecting work accomplishment/experience, resolves practical problems in organizations Central topic in applied psychology and organizational behavior Focused on managers and employees Includes ○ processes/outcomes of work structure/organization/experience/enactment Dynamic roles/changes in work across projects, not just static job descriptions Recent changes in work landscapes: ○ Increased autonomy ○ Professionalization ○ Service customization ○ Technological advances Result: ○ Employees have greater freedom and flexibility to change job designs ○ Information about job design more accessible -> promoting autonomy and empowerment