Work Matters: Job Design in Classic and Contemporary Perspectives PDF
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Adam Grant et al
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Summary
This document explores job design and its impact on employee satisfaction and performance, focusing on case studies of job enrichment. Opportunities affecting work accomplishment and experience, along with recent changes in work landscapes, are central topics.
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Work Matters: Job Design in Classic and Contemporary Perspectives Adam Grant et al Introduction ● ● Job enrichment can improve employee satisfaction, commitment, and performance: 2 case studies of job enrichment methods: ○ Case 1: Bank tellers given new tasks, autonomy, decision-making, and feedba...
Work Matters: Job Design in Classic and Contemporary Perspectives Adam Grant et al Introduction ● ● Job enrichment can improve employee satisfaction, commitment, and performance: 2 case studies of job enrichment methods: ○ Case 1: Bank tellers given new tasks, autonomy, decision-making, and feedback -> increased satisfaction and commitment, improved performance ○ Case 2: Call center staff connected to beneficiaries of their work -> dramatic increases in persistence and performance ■ In this case: Connecting callers with scholarship recipients to pursue former scholarship beneficiary of donating (super smart) ● Finding: Enriching jobs by providing variety, feedback, autonomy, and connecting employees to the beneficiaries of their work -> significantly improve employee attitudes Job Design Overview ● ● ● ● ● ● ● Job Design Definition: Opportunities affecting work accomplishment/experience, resolves practical problems in organizations Central topic in applied psychology and organizational behavior Focused on managers and employees Includes ○ processes/outcomes of work structure/organization/experience/enactment Dynamic roles/changes in work across projects, not just static job descriptions Recent changes in work landscapes: ○ Increased autonomy ○ Professionalization ○ Service customization ○ Technological advances Result: ○ Employees have greater freedom and flexibility to change job designs ○ Information about job design more accessible -> promoting autonomy and empowerment