Labor Management in Catering & Banquet PDF

Labor Management In Catering & Banquet Staff Attitudes and Competencies Each member of the catering team needs to have the following traits and skills Knowledge Awareness of one’s responsibilities and roles, appropriate knowledge of food items, food and beverage pairing, etiquettes, and service styl...

Labor Management In Catering & Banquet Staff Attitudes and Competencies Each member of the catering team needs to have the following traits and skills Knowledge Awareness of one’s responsibilities and roles, appropriate knowledge of food items, food and beverage pairing, etiquettes, and service styles is a great way to build confidence while serving the guests. Appearance It creates the first impression on the guests. The FOH/BOH staff members must maintain personal hygiene, cleanliness, and professional appearance while being on duty. Attentiveness Attentiveness is paying sincere attention to details, memorizing the guests’ needs and fulfilling them timely with as much perfection as one can put in. Body Language The FOH/BOH staff needs to conduct themselves with very positive, energetic, and friendly gestures. Effective Communication It is very vital when it comes to talking with co-workers and guests. Clear and correct manner of communication using right language and tone can make the service workflow smooth. It can bring truly enhanced experience to the guests Punctuality The FOH/BOH staff needs to know the value of time while serving the guests. Sincere time-keeping and sense of urgency helps to keep the service workflow smooth. Honesty and Integrity These two core values in any well-brought-up person are important for serving the guests in hospitality sector. How to Get the Best from Your Staff? Provide monetary incentives, commissions, or bonuses for extra effort and seniority. Offer health insurance benefits. Create some flexible shifts during slower times of the year. Increase salaries periodically. Lead by example: Get into the trenches with your staff during crunch times. Develop multiple management styles: One approach may be good for some and bad for others. Implement a strict anti-harassment policy. Research establishments that provide the type of food and service that you expect from your employees and pay for your employees to visit them. Feed employees well, especially before or after catering events; a good family meal shows concern for your staff’s health and emotional well-being. Treat all employees with respect and do not get caught up in your own ego. POLICY MANUAL Explaining and documenting company policy to your employees has been proven to increase productivity, compliance and retention. Lack of communication along with inadequate policies and guidelines have been cited as major factors in workplace legal disputes. Formally writing down your policies could keep you out of court Prevent problems and misunderstandings Save time spent answering common questions Help you look more professional to your employees. WORK PERFORMANCE People are motivated to work hard for employers who care about them. 1. Take and use employee suggestion. 2. Act – take action if someone is not performing well 3. Inform – Include them in decision-making process 4. Provide benefits 5. Praise – tap in the back, acknowledgement (public or private) and create “Team Spirit”