Catering & Banquet Staff Attitudes and Competencies Quiz
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Questions and Answers

What is a crucial trait for each member of the catering team according to the text?

  • Perfect memorization of guest preferences
  • Ability to work long hours without breaks
  • Knowledge of food items (correct)
  • Superb physical strength

    • Which factor creates the first impression on the guests?

  • Body language
  • Effective communication
  • Attentiveness
  • Appearance (correct)

    • What does attentiveness entail for catering staff according to the text?

  • Rushing through service without care
  • Paying sincere attention to details (correct)
  • Ignoring guests' needs
  • Being distracted and forgetful

    • Why is effective communication considered vital for catering staff?

    <p>To create a smooth service workflow</p> Signup and view all the answers

    Which value is highlighted as important for serving guests in the hospitality sector?

    <p>Honesty and Integrity</p> Signup and view all the answers

    What does punctuality imply for FOH/BOH staff according to the text?

    <p>Knowing the value of time while serving guests</p> Signup and view all the answers

    What has been proven to increase productivity, compliance, and retention among employees?

    <p>Implementing a strict anti-harassment policy</p> Signup and view all the answers

    How can employers show concern for their staff's health and emotional well-being?

    <p>Feeding employees well before or after catering events</p> Signup and view all the answers

    What can help employers look more professional to their employees?

    <p>Writing down policies formally</p> Signup and view all the answers

    Which action motivates employees to work hard for their employers?

    <p>Taking action if someone is not performing well</p> Signup and view all the answers

    What is cited as a major factor in workplace legal disputes?

    <p>Lack of communication</p> Signup and view all the answers

    How can employers prevent problems, misunderstandings, and save time spent answering common questions?

    <p>Formally write down policies</p> Signup and view all the answers

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