Podcast
Questions and Answers
What is a crucial trait for each member of the catering team according to the text?
What is a crucial trait for each member of the catering team according to the text?
- Perfect memorization of guest preferences
- Ability to work long hours without breaks
- Knowledge of food items (correct)
- Superb physical strength
Which factor creates the first impression on the guests?
Which factor creates the first impression on the guests?
- Body language
- Effective communication
- Attentiveness
- Appearance (correct)
What does attentiveness entail for catering staff according to the text?
What does attentiveness entail for catering staff according to the text?
- Rushing through service without care
- Paying sincere attention to details (correct)
- Ignoring guests' needs
- Being distracted and forgetful
Why is effective communication considered vital for catering staff?
Why is effective communication considered vital for catering staff?
Which value is highlighted as important for serving guests in the hospitality sector?
Which value is highlighted as important for serving guests in the hospitality sector?
What does punctuality imply for FOH/BOH staff according to the text?
What does punctuality imply for FOH/BOH staff according to the text?
What has been proven to increase productivity, compliance, and retention among employees?
What has been proven to increase productivity, compliance, and retention among employees?
How can employers show concern for their staff's health and emotional well-being?
How can employers show concern for their staff's health and emotional well-being?
What can help employers look more professional to their employees?
What can help employers look more professional to their employees?
Which action motivates employees to work hard for their employers?
Which action motivates employees to work hard for their employers?
What is cited as a major factor in workplace legal disputes?
What is cited as a major factor in workplace legal disputes?
How can employers prevent problems, misunderstandings, and save time spent answering common questions?
How can employers prevent problems, misunderstandings, and save time spent answering common questions?
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