Business Communications CM4203 Lecture Notes 2024 PDF

Business Communications CM4203 Dr. Caoilfhionn Ní Bheacháin Intrapersonal and Interpersonal Communication Week 2, Part 1  The Communications Process Context Media Media S...

Business Communications CM4203 Dr. Caoilfhionn Ní Bheacháin Intrapersonal and Interpersonal Communication Week 2, Part 1  The Communications Process Context Media Media Sender Sender Encoding Encoding Message Message Decoding Decoding Receiver Receiver Noise Noise // Context Context interference interference Feedback Feedback Response Response Context Using our senses: Key objective of intrapersonal reflection:  Increasing knowledge of self and of others  The Johari Window model is a simple and useful tool for illustrating and improving self- awareness, and mutual understanding between individuals within a group. This model is particularly useful in team development Goals of Interpersonal Communication  Inclusion Need to be included or to include others  Affection / Sociability / team working Need to develop relationships with people  Control Need to exercise leadership and prove our abilities 9 Interpersonal Communication – affected by context  The Social Setting  Norms: ‘rules, whether implicit or explicit, about behaviour.  Norms about everything from visiting, tipping, childrearing, eating, dating, conversing etc.  Norms exist on a number of social levels and are often transferred from one relationship to another.  Some norms are widely shared amongst most members of a society; others, are specific to families, ethnic groups, communities or regions. Self-Presentation Self-disclosure Emotional intelligence Development of emotional intelligence 11 What defines emotional intelligence (EI)? Leadership and EI? Emotional Intelligence  Being self-aware  Managing emotions  Motivating yourself  Recognising emotions in others  Handling relationships  Goleman 1995 Goleman on EI  https://www.youtube.com/watch?v=Y7m9eNo B3NU  (to 2.20 mins)  Emotional Intelligence:  We tend to have a limited taxonomy for understanding / describing emotions….  Managing our emotions once we recognise them – not having our behaviour controlled by our emotions  Recognising the emotions of others –empathising with their point of view Interpersonal Communication Status and power Roles, norms and group dynamics Relationship history Organisational structure and working Conflict style conditions Emotional and Social Intelligence Impacting factors Social intelligence  Understanding group dynamics  Understand how information is flowing  Managing communication within a group  Relating to different types of people  Understanding power dynamics  Managing conflict Why are networks important?  Networking: recognised as an essential tool for personal / intellectual growth, career development and professional advancement. Research suggests that variations in a student’s social interactions and relationships will be associated with variations in what is learned, valued and accepted. Introducing Networks A network is an interconnected system of conducive parts. In its human form, a network is a complex, net-like combination of communicative people who transmit and exchange information and ideas. Networks are learning portals.  Network refers to the set of relationships, personal interactions, and connections among participants, viewed as a set of nodes and links, with its affordances for information flows and helpful linkages. Network What role do you gravitate towards Roles most often? Brokers – span groups / can make introductions Connectors – main person within team for communication function Energiser – motivates team / collaborative Challenger – productive conflict  What is meant by the “strength of weak ties”? Mark Granovetter’s concept of “weak ties” “Granovetter demonstrates that acquaintanceships and casual connections are frequently a better source of new information and opportunities than the close friendships or familial ties that sustain us emotionally but can be self- limiting. Such weak ties often provide access to alternative resources, information, and social circles, and are particularly important to individuals who are seeking new opportunities or information“ Mark Granovetter (1973) Analysing our networks – how have they formed? Consciously curated? By chance? Concepts: Homophily Propinquity  Conflict in Communications and professional life.  Emotional Intelligence / Social Intelligence A definition of conflict:  We can define conflict as a process that begins when someone perceives that someone else has negatively affected, or is about to negatively affect, something that the first person cares about. Workplace variables that cause conflict:  Personality  Personal and professional relationships  Cultural differences  Working environments  Demands of the workplace  Competition Summary  Managing and resolving conflict productively is vital for good personal and professional relationships.  There are multiple intelligences – important to recognise and develop these