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Questions and Answers
What role do brokers play in team dynamics?
What role do brokers play in team dynamics?
According to Granovetter, why are weak ties considered advantageous?
According to Granovetter, why are weak ties considered advantageous?
Which of the following is NOT a cause of conflict in professional settings?
Which of the following is NOT a cause of conflict in professional settings?
What is a critical aspect for productive management and resolution of conflicts?
What is a critical aspect for productive management and resolution of conflicts?
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Which concept refers to the tendency for individuals to associate with similar others?
Which concept refers to the tendency for individuals to associate with similar others?
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Which of the following best describes emotional intelligence?
Which of the following best describes emotional intelligence?
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What aspect of emotional intelligence involves empathizing with others?
What aspect of emotional intelligence involves empathizing with others?
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What does social intelligence primarily involve?
What does social intelligence primarily involve?
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Which factor is NOT typically considered under emotional intelligence?
Which factor is NOT typically considered under emotional intelligence?
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What is a key benefit of having a network?
What is a key benefit of having a network?
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How can emotional intelligence influence conflict resolution?
How can emotional intelligence influence conflict resolution?
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Which of the following roles is most likely to be influenced by understanding power dynamics?
Which of the following roles is most likely to be influenced by understanding power dynamics?
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What is the main purpose of identifying one’s role within a network?
What is the main purpose of identifying one’s role within a network?
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What is the primary goal of interpersonal communication?
What is the primary goal of interpersonal communication?
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In the Johari Window model, which aspect is mainly targeted for improving mutual understanding?
In the Johari Window model, which aspect is mainly targeted for improving mutual understanding?
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Which of the following is NOT a key objective of intrapersonal reflection?
Which of the following is NOT a key objective of intrapersonal reflection?
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Which component is NOT part of the communications process as depicted?
Which component is NOT part of the communications process as depicted?
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What does 'noise' refer to in the communications process?
What does 'noise' refer to in the communications process?
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What is a significant factor affecting interpersonal communication in a social setting?
What is a significant factor affecting interpersonal communication in a social setting?
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Which of the following best describes the concept of emotional intelligence (EI)?
Which of the following best describes the concept of emotional intelligence (EI)?
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What is the main reason the Johari Window model is useful in team development?
What is the main reason the Johari Window model is useful in team development?
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Study Notes
Business Communications CM4203 - Week 2, Part 1
- Course Instructor: Dr. Caoilfhionn Ní Bheacháin
- Focus: Intrapersonal and Interpersonal Communication
The Communication Process
- A cyclical process involving:
- Sender
- Encoding
- Media Message
- Decoding
- Receiver
- Context
- Noise/interference
- Feedback
- Response
Using Our Senses
- Five senses (Sight, Hearing, Smell, Touch, Taste) are crucial in communication. They play a role in how we receive and interpret information
Intrapersonal Reflection
- Key Objective: Increasing self-awareness and understanding of others.
- Johari Window: A model for illustrating self-awareness and mutual understanding. It helps illustrate the areas of self-knowledge that are open to others, hidden or unknown.
The Johari Window Model
- A visual model: Four quadrants representing the different levels of self-awareness:
- Open Area/Arena: Information known to both the individual and others.
- Hidden Area/Facade: Information known to the individual but not others.
- Blind Spot: Information known to others but not the individual.
- Unknown: Information known by neither the individual nor others.
Attribute List
- A list of adjectives used to describe personal attributes.
Goals of Interpersonal Communication
- Inclusion: The need to be included or to include others
- Affection/Sociability/Team Working: The need to develop relationships and cooperation with others
- Control: The need to exercise leadership and prove abilities
Communication by Context
- Contextual Influences on Interpersonal Communication:
- Norms regarding behavior
- Social customs vary in different contexts
- Social rules (implicit and explicit) affecting communication.
Self-Presentation
- Self-disclosure
- Emotional intelligence
- Development of emotional intelligence
Emotional Intelligence (EI)
- Definitions, components
- Aspects of EI relating to self awareness, self regulation, motivation, social awareness, relationship management in different contexts including work, personal life, and social interactions
- Goleman 1995 - Key figures associated with the concept.
Emotional Intelligence (EI) - Additional Notes
- Limited taxonomy for understanding/describing emotions
- Managing emotions, avoiding control by emotions
- Recognizing emotions of others and empathizing with their viewpoints
Interpersonal Communication - Impacting Factors
- Status and Power
- Relationship History
- Organizational Structure and Working Conditions
- Roles, norms and group dynamics
- Conflict Style
- Emotional and Social Intelligence
Social Intelligence
- Understanding group dynamics
- Information flow within a group
- Relating to different types of people
- Power dynamics
- Conflict management
Role of Networks (in Communcation)
- Networking is important skill in personal/intellectual/career advancement
- Student social interactions and relationships impacted by learning
- Networks are systems of interconnected parts
- Networks are portals for learning/information sharing
Network Roles
- Broker
- Connector
- Energizer
- Challenger
Strength of Weak Ties
- Concept defined by Mark Granovetter
- Meaning of "weak ties" explained
- Advantages of weak ties noted and described
- These connections are crucial to career/personal opportunities
Analyzing Networks - How Formed
- Conscious/created vs. chance
- Ideas of "homophily" and "propinquity"
Conflict in Communications and Professional Life
- Definition explained
- Various contributing factors identified such as personality, relationship dynamics, cultural differences, working environments
Workplace Variables Causing Conflict
- Personality
- Personal and professional relationships
- Cultural differences
- Working environments
- Workplace demands
- Competition
Summary
- Managing and resolving conflict is essential for good relationships
- Emotional and social intelligence has an important role in recognizing and developing social constructs, and communicating to avoid conflict.
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Description
This quiz explores the communication process focusing on intrapersonal and interpersonal communication. It delves into the cyclical nature of communication, the role of the senses, and the Johari Window model for self-awareness. Enhance your understanding and reflect on your communication skills with this interactive quiz.
