Week 10 - Chat.pdf

1. What is a stakeholder in the context of project management? - A) A project team member - B) A person or entity with an interest in the project's outcome - C) Only the project sponsor - D) The project manager Correct Answer: B 2. Why is stakeholder engagement critical to project success? - A) To...

1. What is a stakeholder in the context of project management? - A) A project team member - B) A person or entity with an interest in the project's outcome - C) Only the project sponsor - D) The project manager Correct Answer: B 2. Why is stakeholder engagement critical to project success? - A) To avoid project documentation - B) To reduce the project cost - C) To manage expectations and align with project goals - D) To limit communication Correct Answer: C 3. Which of the following is an essential part of building stakeholder trust? - A) Increasing the project budget - B) Providing consistent and transparent communication - C) Reducing the number of meetings - D) Using technical jargon Correct Answer: B 4. What is the Stakeholder Mapping Cube used for? - A) Creating project budgets - B) Analyzing stakeholders based on power, interest, and attitude - C) Monitoring project timelines - D) Defining work breakdown structures Correct Answer: B 5. Which stakeholder type in the Stakeholder Mapping Cube has high power, high interest, and a positive attitude? - A) Sleeping Giant - B) Acquaintance - C) Saboteur - D) Saviour Correct Answer: D 6. What is the purpose of a Stakeholder Register? - A) To track project risks - B) To document the stakeholder’s role, contact information, and influence on the project - C) To create a project timeline - D) To prioritize project deliverables Correct Answer: B 7. What type of stakeholder is described as powerful with a high interest level but a negative attitude? - A) Friend - B) Saboteur - C) Time Bomb - D) Saviour Correct Answer: B 8. Which of the following is a key challenge in stakeholder communication? - A) Cultural differences and conflicting agendas - B) Lack of project timelines - C) Reducing the number of stakeholders - D) Overuse of formal communication channels Correct Answer: A 9. In stakeholder engagement, what does the "soft side" involve? - A) Tools for tracking engagement - B) Negotiation, communication, and conflict management - C) Creating project timelines - D) Resource allocation Correct Answer: B 10. Which stakeholder analysis tool uses importance and support as elements for analysis? - A) Stakeholder Mapping Cube - B) Stakeholder Quadrant Model - C) Work Breakdown Structure - D) RACI Matrix Correct Answer: B 11. Which group of stakeholders should be kept informed but is not a top priority unless their power or interest changes? - A) Friends - B) Acquaintances - C) Sleeping Giants - D) Time Bombs Correct Answer: B 12. In the Stakeholder Engagement Cycle, what is the first step? - A) Analyze stakeholder needs and expectations - B) Prioritize stakeholders - C) Identify stakeholders - D) Manage stakeholders' needs Correct Answer: C 13. What is the Stakeholder Support Circles tool based on? - A) Power and interest - B) Importance and supportiveness - C) Budget and influence - D) Project complexity Correct Answer: B 14. What does a "Sleeping Giant" stakeholder represent in the Stakeholder Mapping Cube? - A) High power, high interest, supportive - B) High power, low interest, supportive - C) Low power, high interest, neutral - D) High power, high interest, resistant Correct Answer: B 15. What is the goal of stakeholder engagement in a project? - A) To minimize the number of stakeholders involved - B) To build and sustain well-engaged stakeholders while minimizing negative influences - C) To limit the project scope - D) To reduce project documentation Correct Answer: B 16. Which type of stakeholder in the Stakeholder Mapping Cube must be engaged to prevent causing project disruptions? - A) Saboteur - B) Acquaintance - C) Saviour - D) Friend Correct Answer: A 17. What does the term "high trust" in stakeholder engagement indicate? - A) Limited stakeholder interaction - B) A performance multiplier that improves communication and relationships - C) High project costs - D) Over-reliance on formal processes Correct Answer: B 18. Which tool is used to understand a stakeholder’s role, influence, interest, and attitude toward the project? - A) Stakeholder Register - B) Stakeholder Assessment Matrix - C) Work Breakdown Structure - D) Gantt Chart Correct Answer: A 19. How does the Stakeholder Engagement Cycle conclude? - A) By creating a project budget - B) By checking for changes in stakeholders' needs and attitudes - C) By limiting communication to key stakeholders - D) By reducing stakeholder influence Correct Answer: B 20. What is an example of a passive stakeholder? - A) Friend - B) Irritant - C) Acquaintance - D) Saviour Correct Answer: C 21. How should project managers engage with stakeholders who are resistant to changes? - A) Ignore their concerns - B) Minimize their involvement in project meetings - C) Understand their reasons for resistance and work to gain their support - D) Assign them additional tasks Correct Answer: C 22. In stakeholder analysis, what is a key benefit of using the Stakeholder Mapping Cube? - A) Reducing the project budget - B) Providing a deep level of assessment across three dimensions - C) Avoiding all negative stakeholders - D) Limiting the project timeline Correct Answer: B 23. Who is typically responsible for creating and maintaining the Stakeholder Engagement Plan? - A) Project sponsor - B) Project manager - C) Functional managers - D) Steering committee Correct Answer: B 24. What does the Stakeholder Quadrant Model assess? - A) Influence and budget requirements - B) Importance and support levels - C) Team availability and timelines - D) Complexity and risk factors Correct Answer: B 25. How does the Stakeholder Mapping Cube categorize a "Saboteur"? - A) Low power, low interest, supportive - B) High power, high interest, negative attitude - C) Low interest, neutral attitude, supportive - D) High power, low interest, positive attitude Correct Answer: B 26. What is an appropriate method for engaging a "Sleeping Giant" stakeholder? - A) Minimize contact - B) Awaken them to raise commitment and maximize positive input - C) Avoid their involvement in meetings - D) Assign them as a project sponsor Correct Answer: B 27. What kind of stakeholder engagement tool provides a visual representation of stakeholders by their level of support and importance? - A) Stakeholder Mapping Cube - B) Stakeholder Support Circles - C) RACI Matrix - D) Risk Register Correct Answer: B 28. What is the primary role of a project sponsor in stakeholder engagement? - A) To approve project budgets - B) To support the project manager in obtaining resources and clearing barriers - C) To manage the day-to-day project tasks - D) To develop a project schedule Correct Answer: B 29. What is a key component in analyzing stakeholder needs and expectations? - A) Understanding the potential benefits they seek from the project - B) Limiting their role in the project - C) Ignoring their previous contributions - D) Assigning them new project responsibilities Correct Answer: A 30. What kind of stakeholders are described as "Fanatical" in the Stakeholder Support Circles? - A) Those who are unaware of the project - B) Those who promote the project at every opportunity - C) Those who are uninterested in the project - D) Those who hinder project progress Correct Answer: B 31. Which of the following is a key goal of stakeholder engagement? - A) Ensuring all stakeholders have equal power - B) Delivering the right communication at the right time to each stakeholder - C) Limiting communication to top management - D) Reducing the scope of the project Correct Answer: B 32. How can project managers effectively use stakeholder support circles? - A) To identify stakeholders who can be removed from the project - B) To visually represent the importance and supportiveness of stakeholders - C) To create a budget estimate - D) To define a project timeline Correct Answer: B 33. What kind of stakeholders should be closely monitored for changes in power and influence? - A) Acquaintances - B) Friends - C) Sleeping Giants - D) Saviours Correct Answer: C 34. What is an effective approach for dealing with "Time Bomb" stakeholders? - A) Minimize communication to avoid conflicts - B) Understand their concerns and improve their attitude - C) Assign them to low-priority tasks - D) Avoid engaging with them entirely Correct Answer: B 35. What does the term "Press Gang" refer to in stakeholder analysis? - A) Stakeholders who actively oppose the project - B) Involuntary stakeholders who are forced to support the project - C) High-power stakeholders with a neutral attitude - D) Stakeholders who provide financial resources Correct Answer: B 36. Which step of the Stakeholder Engagement Cycle is often forgotten? - A) Identifying new stakeholders - B) Checking for changes in stakeholder needs and attitudes - C) Defining project objectives - D) Creating the project schedule Correct Answer: B 37. What is the key purpose of developing a Stakeholder Engagement Plan? - A) To track stakeholder budgets - B) To align engagement activities with stakeholder needs and expectations - C) To reduce the project duration - D) To limit communication to senior stakeholders Correct Answer: B 38. In stakeholder engagement, why is empathy important? - A) To minimize project costs - B) To better understand and address stakeholder concerns and motivations - C) To reduce the project scope - D) To limit engagement activities Correct Answer: B 39. What should be done when a stakeholder moves from "Supportive" to "Resistant"? - A) Ignore the change - B) Increase communication to understand and address the reasons for resistance - C) Assign them fewer responsibilities - D) Avoid involving them in project meetings Correct Answer: B 40. What is a key characteristic of a "Critical" stakeholder in the Stakeholder Quadrant Model? - A) Highly supportive but unimportant - B) Important but not supportive - C) Low importance, low influence - D) Unaware of the project Correct Answer: B 41. How can project managers ensure that stakeholders remain engaged throughout the project? - A) Assign them fewer responsibilities - B) Regularly update them and adjust communication as needed - C) Minimize communication to reduce workload - D) Avoid feedback from stakeholders Correct Answer: B 42. What is the goal of the "Check for Changes" step in the Stakeholder Engagement Cycle? - A) To monitor for shifts in stakeholder needs, expectations, and attitudes - B) To finalize project deliverables - C) To create the project budget - D) To reduce communication activities Correct Answer: A 43. Which type of stakeholder is least likely to actively contribute to the project but still needs to be informed? - A) Acquaintance - B) Saviour - C) Saboteur - D) Friend Correct Answer: A 44. What is an effective strategy for working with stakeholders who are initially resistant? - A) Avoid interacting with them - B) Pair them with a strong supporter of the project - C) Assign them to low-priority tasks - D) Reduce their role in the project Correct Answer: B 45. What is a primary reason for developing a Stakeholder Register? - A) To document resource requirements - B) To create a list of stakeholder roles, power, and engagement levels - C) To develop a project schedule - D) To estimate project costs Correct Answer: B 46. What role does empathy play in stakeholder engagement? - A) Reducing the need for meetings - B) Improving communication and understanding of stakeholder needs - C) Limiting the number of stakeholders involved - D) Avoiding difficult discussions Correct Answer: B 47. Which tool categorizes stakeholders into different levels of engagement, such as "Supportive" and "Resistant"? - A) Stakeholder Mapping Cube - B) Stakeholder Assessment Matrix - C) Stakeholder Register - D) Risk Register Correct Answer: B 48. Which of the following is an important consideration when planning communication with stakeholders? - A) Only using formal channels - B) Delivering the right communication in the right way and at the right time - C) Limiting communication to the project sponsor - D) Avoiding written communication Correct Answer: B 49. How can project managers use stakeholder mapping to minimize project disruptions? - A) By avoiding communication with negative stakeholders - B) By actively managing stakeholders who have a high potential to cause disruptions - C) By reducing the project's timeline - D) By limiting the project budget Correct Answer: B 50. What is a key benefit of using Stakeholder Support Circles? - A) To create project budgets - B) To visually categorize stakeholders based on their supportiveness and importance - C) To limit stakeholder engagement activities - D) To define project objectives Correct Answer: B