Leadership Week 10 - Stakeholders

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Questions and Answers

What is a stakeholder in the context of project management?

  • Only the project sponsor
  • A person or entity with an interest in the project's outcome (correct)
  • A project team member
  • The project manager

Why is stakeholder engagement critical to project success?

  • To avoid project documentation
  • To reduce the project cost
  • To manage expectations and align with project goals (correct)
  • To limit communication

Which of the following is an essential part of building stakeholder trust?

  • Providing consistent and transparent communication (correct)
  • Reducing the number of meetings
  • Using technical jargon
  • Increasing the project budget

What is the Stakeholder Mapping Cube used for?

<p>Analyzing stakeholders based on power, interest, and attitude (A)</p> Signup and view all the answers

Which stakeholder type in the Stakeholder Mapping Cube has high power, high interest, and a positive attitude?

<p>Saviour (A)</p> Signup and view all the answers

What is the purpose of a Stakeholder Register?

<p>To document the stakeholder’s role, contact information, and influence on the project (A)</p> Signup and view all the answers

What type of stakeholder is described as powerful with a high interest level but a negative attitude?

<p>Saboteur (D)</p> Signup and view all the answers

Which of the following is a key challenge in stakeholder communication?

<p>Cultural differences and conflicting agendas (D)</p> Signup and view all the answers

In stakeholder engagement, what does the 'soft side' involve?

<p>Negotiation, communication, and conflict management (C)</p> Signup and view all the answers

Which stakeholder analysis tool uses importance and support as elements for analysis?

<p>Stakeholder Quadrant Model (C)</p> Signup and view all the answers

Which group of stakeholders should be kept informed but is not a top priority unless their power or interest changes?

<p>Acquaintances (B)</p> Signup and view all the answers

In the Stakeholder Engagement Cycle, what is the first step?

<p>Identify stakeholders (B)</p> Signup and view all the answers

What is the Stakeholder Support Circles tool based on?

<p>Importance and supportiveness (D)</p> Signup and view all the answers

What does a 'Sleeping Giant' stakeholder represent in the Stakeholder Mapping Cube?

<p>High power, low interest, supportive (C)</p> Signup and view all the answers

What is the goal of stakeholder engagement in a project?

<p>To build and sustain well-engaged stakeholders while minimizing negative influences (A)</p> Signup and view all the answers

Which type of stakeholder in the Stakeholder Mapping Cube must be engaged to prevent causing project disruptions?

<p>Saboteur (D)</p> Signup and view all the answers

What does the term 'high trust' in stakeholder engagement indicate?

<p>A performance multiplier that improves communication and relationships (C)</p> Signup and view all the answers

Which tool is used to understand a stakeholder’s role, influence, interest, and attitude toward the project?

<p>Stakeholder Register (A)</p> Signup and view all the answers

How does the Stakeholder Engagement Cycle conclude?

<p>By checking for changes in stakeholders' needs and attitudes (B)</p> Signup and view all the answers

What is an example of a passive stakeholder?

<p>Acquaintance (D)</p> Signup and view all the answers

How should project managers engage with stakeholders who are resistant to changes?

<p>Understand their reasons for resistance and work to gain their support (B)</p> Signup and view all the answers

In stakeholder analysis, what is a key benefit of using the Stakeholder Mapping Cube?

<p>Providing a deep level of assessment across three dimensions (C)</p> Signup and view all the answers

Who is typically responsible for creating and maintaining the Stakeholder Engagement Plan?

<p>Project manager (A)</p> Signup and view all the answers

What does the Stakeholder Quadrant Model assess?

<p>Importance and support levels (C)</p> Signup and view all the answers

How does the Stakeholder Mapping Cube categorize a 'Saboteur'?

<p>High power, high interest, negative attitude (A)</p> Signup and view all the answers

What is an appropriate method for engaging a 'Sleeping Giant' stakeholder?

<p>Awaken them to raise commitment and maximize positive input (B)</p> Signup and view all the answers

What kind of stakeholder engagement tool provides a visual representation of stakeholders by their level of support and importance?

<p>Stakeholder Support Circles (C)</p> Signup and view all the answers

What is the primary role of a project sponsor in stakeholder engagement?

<p>To support the project manager in obtaining resources and clearing barriers (C)</p> Signup and view all the answers

What is a key component in analyzing stakeholder needs and expectations?

<p>Understanding the potential benefits they seek from the project (C)</p> Signup and view all the answers

What kind of stakeholders are described as 'Fanatical' in the Stakeholder Support Circles?

<p>Those who promote the project at every opportunity (B)</p> Signup and view all the answers

Which of the following is a key goal of stakeholder engagement?

<p>Delivering the right communication at the right time to each stakeholder (C)</p> Signup and view all the answers

How can project managers effectively use stakeholder support circles?

<p>To visually represent the importance and supportiveness of stakeholders (A)</p> Signup and view all the answers

What kind of stakeholders should be closely monitored for changes in power and influence?

<p>Sleeping Giants (D)</p> Signup and view all the answers

What is an effective approach for dealing with 'Time Bomb' stakeholders?

<p>Understand their concerns and improve their attitude (C)</p> Signup and view all the answers

What does the term 'Press Gang' refer to in stakeholder analysis?

<p>Involuntary stakeholders who are forced to support the project (C)</p> Signup and view all the answers

Which step of the Stakeholder Engagement Cycle is often forgotten?

<p>Checking for changes in stakeholder needs and attitudes (D)</p> Signup and view all the answers

What is the key purpose of developing a Stakeholder Engagement Plan?

<p>To align engagement activities with stakeholder needs and expectations (A)</p> Signup and view all the answers

In stakeholder engagement, why is empathy important?

<p>To better understand and address stakeholder concerns and motivations (D)</p> Signup and view all the answers

What should be done when a stakeholder moves from 'Supportive' to 'Resistant'?

<p>Increase communication to understand and address the reasons for resistance (A)</p> Signup and view all the answers

What is a key characteristic of a 'Critical' stakeholder in the Stakeholder Quadrant Model?

<p>Important but not supportive (C)</p> Signup and view all the answers

How can project managers ensure that stakeholders remain engaged throughout the project?

<p>Regularly update them and adjust communication as needed (C)</p> Signup and view all the answers

What is the goal of the 'Check for Changes' step in the Stakeholder Engagement Cycle?

<p>To monitor for shifts in stakeholder needs, expectations, and attitudes (B)</p> Signup and view all the answers

Which type of stakeholder is least likely to actively contribute to the project but still needs to be informed?

<p>Acquaintance (C)</p> Signup and view all the answers

What is an effective strategy for working with stakeholders who are initially resistant?

<p>Pair them with a strong supporter of the project (B)</p> Signup and view all the answers

What is a primary reason for developing a Stakeholder Register?

<p>To create a list of stakeholder roles, power, and engagement levels (B)</p> Signup and view all the answers

What role does empathy play in stakeholder engagement?

<p>Improving communication and understanding of stakeholder needs (A)</p> Signup and view all the answers

Which tool categorizes stakeholders into different levels of engagement, such as 'Supportive' and 'Resistant'?

<p>Stakeholder Assessment Matrix (B)</p> Signup and view all the answers

Which of the following is an important consideration when planning communication with stakeholders?

<p>Delivering the right communication in the right way and at the right time (B)</p> Signup and view all the answers

How can project managers use stakeholder mapping to minimize project disruptions?

<p>By actively managing stakeholders who have a high potential to cause disruptions (B)</p> Signup and view all the answers

What is a key benefit of using Stakeholder Support Circles?

<p>To visually categorize stakeholders based on their supportiveness and importance (A)</p> Signup and view all the answers

Flashcards

Stakeholders

Individuals or groups who have a direct or indirect impact on a project, or are affected by its outcome.

Stakeholder Engagement

The process of actively involving stakeholders in project planning and execution.

Transparent Communication

Sharing project information openly and regularly with stakeholders to build trust and avoid misunderstandings.

Consistent Communication

Consistent communication ensures all stakeholders receive updates and information consistently, fostering trust and confidence.

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Stakeholder Mapping Cube

A tool used to visualize stakeholders' power, level of interest, and attitude toward a project by plotting them on a 3D graph.

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Stakeholder Quadrant Model

A simple matrix used to categorize stakeholders based on their importance and level of support for the project.

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Stakeholder Register

A document containing key details about each stakeholder, such as their role, contact information, and influence on the project.

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Saviour Stakeholders

Stakeholders who have high power, high interest, and a positive attitude toward the project.

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Saboteur Stakeholders

Stakeholders who have high power, high interest, but a negative attitude.

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Sleeping Giants

Stakeholders with high power but low immediate interest in the project.

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Resistant Stakeholder Engagement

Strategies used to engage stakeholders who are resistant to the project.

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Empathy in Stakeholder Engagement

Understanding and responding to stakeholders' emotions, motivations, and needs to build strong relationships.

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Stakeholder Engagement Initiation

The initial stage of stakeholder engagement, involving identifying key stakeholders and analyzing their needs.

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Monitoring Stakeholder Needs

Regularly tracking stakeholders' needs and attitudes to ensure ongoing engagement and address any changes.

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Targeted Stakeholder Communication

Delivering the right information to the right stakeholder at the right time.

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Stakeholder Support Circles

Visual tools that categorize stakeholders based on their level of support and importance.

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Acquaintances

Stakeholders who are aware of the project but have limited power or interest.

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Time Bomb Stakeholders

Stakeholders who are seemingly uninvolved but have the potential to disrupt the project.

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Critical Stakeholders

Stakeholders who are crucial to the project's success but may not be supportive.

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Stakeholder Engagement Plan

A plan that outlines how stakeholders will be engaged throughout the project.

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Stakeholder Analysis Tools

Tools and techniques used to gather information about stakeholders' influence and needs.

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Understanding Stakeholder Motivations

Using stakeholder analysis tools to gain a deeper understanding of stakeholder motivations.

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Stakeholder Identification

The process of identifying and analyzing stakeholders to understand their needs and how they might affect the project.

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Stakeholder Influence Management

The ability to assess and manage the impact of stakeholders on the project.

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Stakeholder Relationship Management

The process of building and maintaining relationships with stakeholders.

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Stakeholder Communication Management

Using communication strategies to manage expectations and conflicts.

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Stakeholder Communication Skills

The ability to effectively communicate with stakeholders to manage their expectations and ensure their needs are met.

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Benefits of Stakeholder Analysis

A comprehensive assessment of stakeholders' influence and needs, leading to better project planning and execution.

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Study Notes

Stakeholder Basics

  • Stakeholders are individuals or entities with a vested interest in a project's outcome.
  • Effective stakeholder engagement is essential for managing expectations and aligning project goals.

Importance of Communication

  • Transparent and consistent communication builds trust with stakeholders.
  • Challenges in stakeholder communication often arise from cultural differences and conflicting agendas.

Stakeholder Analysis Tools

  • The Stakeholder Mapping Cube evaluates stakeholders' power, interest, and attitude.
  • The Stakeholder Quadrant Model assesses stakeholders based on their importance and support levels.
  • The Stakeholder Register documents each stakeholder’s role, contact info, and influence on the project.

Types of Stakeholders

  • "Saviour" stakeholders have high power, high interest, and a positive attitude.
  • "Saboteur" stakeholders are powerful, have high interest, but exhibit a negative attitude, which may disrupt the project.
  • "Sleeping Giants" possess high power but low immediate interest; they should be engaged to maximize their input.

Engagement Strategies

  • Engaging resistant stakeholders requires understanding their concerns and fostering their support.
  • Empathy is vital in addressing stakeholder motivations and enhancing relationships.

Stakeholder Engagement Cycle

  • Initiation involves identifying stakeholders, followed by analyzing their needs.
  • Regularly checking for changes in stakeholder needs and attitudes is crucial for successful management.

Communication Best Practices

  • Delivering the right communication at the appropriate time to each stakeholder is a key goal of effective stakeholder engagement.
  • Visual tools like Stakeholder Support Circles categorize stakeholders based on their supportiveness and importance.

Monitoring and Adapting

  • Stakeholders categorized as "Acquaintances" should be kept informed but are lower priority unless their power or interest changes.
  • "Time Bomb" stakeholders require monitoring to address their potential for causing project disruptions.

Key Characteristics

  • "Critical" stakeholders are important but may not be supportive and require careful management.
  • Developing a Stakeholder Engagement Plan aligns engagement activities with stakeholders' expectations and needs.

Benefits of Stakeholder Analysis

  • Tools provide a comprehensive assessment of stakeholder influence and needs, aiding in better project management.
  • Understanding stakeholder motivations enhances the project's likelihood of success and minimizes conflicts.

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