Developing Listening Skills PDF

Developing Listening Skills Agenda  Introduction – Listening Skills Imagine a world where every conversation is a symphony, and each word, a note in the melody of human connection.  Listening Vs. Hearing Aspect Hearing...

Developing Listening Skills Agenda  Introduction – Listening Skills Imagine a world where every conversation is a symphony, and each word, a note in the melody of human connection.  Listening Vs. Hearing Aspect Hearing Listening Nature Involuntary and automatic. Voluntary and requires conscious effort. Cognitive process of making sense of sounds Process Physical process of sound entering the ears. and words. Focus & Little to no focus or attention. Full attention and engagement are required. Engagement Minimal or No Engagement High level of Engagement with Feedback Aimed at understanding, learning, or Purpose No specific purpose, just a sensory input. connecting. Effort Requires no effort, happens naturally. Requires mental effort and concentration. Understanding and interpreting the message is Understanding No understanding required. key. Often involves feedback, such as asking Feedback No response or feedback is necessary. questions or paraphrasing. Leads to comprehension, empathy, and Impact Does not lead to deeper comprehension. meaningful communication.  Art of Listening A Verbal Listening is a gift Communication Receptive Skills we give to others Skill and to ourselves. Noise Meaning LISTENING Growth, Conversations Opportunities Empathy & Collaboration Connect Words Bridges Hearts & Minds Listening - Meaning Remembering Receiving Responding Understanding Evaluating Interpreting  Listening - Processs Hearing Sense Meaning Through Making behind the Auditory or Link to words Visual prior Speakers Receiving Remembering channels Knowledge Meaning Receiving Understanding Interpreting Understanding Responding Form an Providing Store the Opinion Feedback Information Assess the Verbal or Long-Term Authenticity Non-Verbal Reception Interpreting Evaluating Evaluating Responding Remembering  Importance of Listening and Empathy Grasping Power 50% of 10 % Remember after 24 60% of Business Errors what is Heard Hours due to Poor Listening Enhance Personal Connections Foster Encourage Collaboration Build Strong Collaboration & Promote Healthy Relationships Communication Teamwork Improves Leadership Improves Gather Accurate Information Problem-Solving Prevents Reduces Miscommunication Misunderstanding & Facilitate Problem-Solving & Decision- Conflict Encourages Clarification Making Essential in Academic Setting Enhance Respect Diverse Learning & Promote Inclusivity Perspectives Improves Professional Knowledge & Diversity Development Retention Create Mutual Respect Promote Empathy in Relationship Empathy & Increases Clear Communication Encourage Clarification Emotional Productivity Effective Collaboration Support  Reason for Poor Listening In a professional settings, 80 percent of my work depends on my listening to someone, or on someone else listening to me. - Ralph G. Nichols and Leonard A. Stevens Formal Training focus on SRW Listening Partial Listening No/Little Exposure to Listening Training is Rehearsing Quit Listening & Start Rehearsing Unavailable Speech = 125 WPM (75%) Speed of Does not wait to complete Thought = 400-500 WPM (75%) Thought> Speed Interrupting communication of Speech Stops speaker in mid-sentence Listeners comprehend & retain 25% We are Hearing what Hear what they expect Causes of Personal/Professional Inefficient Problems Listeners is Expected Refuse to hear what they do not Focus on Facts & Details Listening but not Feeling Presumptions for Speaker Leads to loss of real meaning Hearing Defensive Attack and react Defensively Passing a judgment on the Criticizing Becoming too Makes listener busyto develop appearance delivery or counter arguments Message is Important than form appearance Stimulated Do not react … Respond Most people do not listen with the intent to understand; they listen with the intent to reply. - Stephen R. Covey Types of Listening  Types of Listening Purpose of Listening Active Passive Empathetic Critical Comprehensive Appreciative Listening but Listening to Listening to Listening to Listening to Listening to not Console & give generate Respond Judge retain pleasure Responding Moral Support Insight Focus on Deep Emotions, Focus on Involve Focus Passive Analyze & Understanding Feelings, Aesthetic & Participation Participation Evaluate (Verbal/Non- Perspective Pleasure Verbal)  Don’t Evaluate Try to Relate with Personal Qualities the Speaker Reflecting Being Non- Respond with Show Active Evaluative Empathy & Interest Hidden Comprehension Feelings Don’t Judge Reflect Eagerness Personal Qualities & Enthusiasm Inviting Paraphrasing Further Contribution Reflecting Responding Implications Non-Verbally TRAITS OF A GOOD LISTENER TH A N K YOU ! !!