TCE test 3.pdf

How to book your qualifying exam Register with CICM if you are not already a member at www.cicm.com. Make sure you supply your correct name as it appears on your passport and home and email address. Read the syllabus to check arrangements, for example, opportunities for a reasonable...

How to book your qualifying exam Register with CICM if you are not already a member at www.cicm.com. Make sure you supply your correct name as it appears on your passport and home and email address. Read the syllabus to check arrangements, for example, opportunities for a reasonable adjustment to exam conditions, if you have dyslexia or another requirement. Book your qualifying exam either to take at home or at a Pearson Vue testing centre. Follow the link from the Taking Control of Goods qualification pages on the CICM website or contact Pearson VUE on 0161 855 7328 you will need your CICM registration number and a credit or debit card to pay for your exam. Please remember that availability at testing centres reduces the later you leave it. You can book up to three months ahead. Arrive early and with your ID. Security is tight at the testing centre and you need to arrive at the centre 15 minutes before your scheduled appointment. You must have two forms of identification: The primary document must contain your photograph and signature, e.g., a current passport or current driving licence. The secondary document must contain either your photograph or signature e.g., a credit card or student card. For further important details about acceptable ID see details at www.pearsonvue.com/CICM. You can find further advice and guidance in the Taking Control of Goods syllabus (download from www.cicm.com) If you have any queries, please do not hesitate to get in touch with the CICM Awarding Body ([email protected] or 01780 727272). 66 Conclusion Well done you have finished the Taking Control of Goods Guidance booklet and covered all the knowledge required for the qualifying exam. You should now practise answering the questions in the guidance. Why not use a colleague to test you and test yourself with the practice tests. There are tips on answering multiple choice questions in Appendix A. In addition, Appendix B includes sample questions, which a District Judge may ask, when. This will help you revise the test (with a choice of answers in Appendix C, to help you). Before the exam starts, you will have an opportunity to familiarise yourself with the system through a short tutorial. This will show how to navigate through the test and flag items to review at the end of the exam. You can also find out more about the exam experience and download a practice test at www.pearsonvue.com/CICM 65 Summary In this chapter you have learned that enforcement agents can reduce risks associated with potential conflict situations by: Understanding how to assess risk Learning how to avoid conflict Being aware of how they communicate Being aware of signs of aggression and how to respond to them Learning from incidents and how they affect individuals 64 Recovery depends on support trauma leads to reaction which can only be improved by the implementation of appropriate steps, by sympathetic management. Reporting and analysing an incident will only work if the procedure is simple, otherwise the victim will fail to comply. Often the most effective road to recovery is by sharing the incident and good practice with colleagues in a social situation, which is supportive and un- threatening. The role of management is to analyse all incidents and see if the risk of repetition can be reduced by changing best practice, followed by appropriate training. Enforcement agents should refer all incidents to their employer or main contractor, both for their own support and for the benefit of colleagues. 63