Soft Skill Trg_ Rail Madad_4.10.24 (1).pdf

Webinar on National Academy of Indian Railways Passenger Handling by Rail Madad Staff NAIR is organizing a webinar...

Webinar on National Academy of Indian Railways Passenger Handling by Rail Madad Staff NAIR is organizing a webinar on Soft Skill Training to enhance the resolution of passenger complaints and improve overall satisfaction. The session will cover key aspects of Customer Service, including effective communication, empathy, handling difficult customers, and achieving customer delight. Key Speakers: Ms. Jacqueline Vales, Behavioral Skill Trainer Course Director: Date: 4th Oct, 2024, time: 15:30 hrs to 17:30 hrs Lalit Kumar Dhurandher Webinar is Open to all Railway Officers & Supervisors Sr. Professor (Mech Engg) NO NOMINATION/REGISTRATION REQUIRED Contact No. 9974003514 Email: [email protected] CLICK TO JOIN