Passenger Handling by Rail Madad Staff Webinar - National Academy of Indian Railways - PDF
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Uploaded by FantasticBinary3292
2024
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Summary
This is a webinar announcement for a soft skills training session on passenger handling for railway staff in India. It will cover communication, empathy, handling difficult customers, and customer delight to enhance passenger satisfaction and complaint resolution. The webinar will be held on October 4, 2024.
Full Transcript
Webinar on National Academy of Indian Railways Passenger Handling by Rail Madad Staff NAIR is organizing a webinar...
Webinar on National Academy of Indian Railways Passenger Handling by Rail Madad Staff NAIR is organizing a webinar on Soft Skill Training to enhance the resolution of passenger complaints and improve overall satisfaction. The session will cover key aspects of Customer Service, including effective communication, empathy, handling difficult customers, and achieving customer delight. Key Speakers: Ms. Jacqueline Vales, Behavioral Skill Trainer Course Director: Date: 4th Oct, 2024, time: 15:30 hrs to 17:30 hrs Lalit Kumar Dhurandher Webinar is Open to all Railway Officers & Supervisors Sr. Professor (Mech Engg) NO NOMINATION/REGISTRATION REQUIRED Contact No. 9974003514 Email: [email protected] CLICK TO JOIN
