SMP 2 Social Skills PDF

Social Skills Session 6 Service Culture Objectives Discuss social skills as a component of social competence Explain the importance of developing solid social skills Introduction This module was designed to provide guidelines on the development of social skills....

Social Skills Session 6 Service Culture Objectives Discuss social skills as a component of social competence Explain the importance of developing solid social skills Introduction This module was designed to provide guidelines on the development of social skills. As the second of two modules, it qualifies the need for holistic development and is expected to prompt students to rethink the personal brand of leadership they would like to develop. Differentiate Soft Skills and Hard Skills. What are Soft Skills? Soft skills are attributes that enhance how we relate with other. We refer to them as ‘people skills’ and occasionally, even EQ. These are skills we use—learned or intrinsically developed—in order to ‘survive’ in social settings. Soft skills are now recognized as critical competencies that make businesses more profitable and companies, better places to work. Soft Skills and Leadership Soft skills are integral to a manager or leader role because they interact with people and spend most of their time managing how people work within preset policies and procedures. Some organizations identified the following as the most urgent set of skills for people in positions of leadership: Respect Teamwork skills Ethics Integrity What are Hard Skills? Hard Skills are technical skills or administrative competencies that account for operational tasks Your knowledge and ability to accomplish a process or procedure related to your job Hard Skills are usually tangible, specific, and usually teachable. Soft and Hard Skills Two General Classifications of Skills: 1. Soft skills – People skills and in certain quarters, EQ (emotional quotient) 2. Hard skills – pertains to technical skills used when we perform tasks Soft and Hard Skills Compared to soft skills, hard skills are those competencies we fall back on and use to accomplish tasks and reach specific goals. They are operational tools in a matter of speaking and may be considered technical in their application. Samples of Soft Skills Ability to come to work on time regularly Ability to work independently with out supervision. Good Communication skill to get along with other people. Advantages of Soft Skills For example; A lawyer not only needs to know the finer points of the law but also the skill to manage a client. An IT person not only should know how to program but also to be able to deal with users(Internal and External) to better understand what will be useful to them. Samples of Soft Skills Adaptable Motivate co-workers Good listener Team Player Punctual Outgoing Responsible Productive Samples of Hard Skills Typing 50 words per minute or changing tires Build furniture Write a manual Teach a language Plant a tree Software development Advantages of Hard Skills A lawyer not only needs the skill to manage a client but he also needs to know the finer points of the law. An IT person not only should be able to deal with users (internal and external) to better understand what will be useful to them, But he must know the different programs he will need to work with his users. Dealing with Blind Spots Being socially competent allows us to deal with functional blind spots. Blind spots are a form of vision impairment. It is named after a functional impairment of the eyes where nerve fibers block the passage of light from the retina. Show Blind spot video Dealing with Blind Spots In organizations, blind spots refers to functional impairment where individuals are ‘blind’ when it comes to functions or processes, or even dynamics that are essential to a healthy organization. Ideally, blind spots are repaired with as much urgency as possible. They are attacked with surgical precision, and coached to improvement. Influence Being socially adept or competent involves influence. Although the term invites criticism because of its association to negative behavior, influence is really just the capacity for causing an effect in indirect or intangible ways. Influence When one holds sway over certain aspects of operation or organizational function, it means that a person has developed a connection with an aspect or part of the organization where changes occur because of this influence. Influence Empathic relationships can change how the dynamics within an organization works. With self-aware, self-regulated, motivated and skilled leadership (catalysts for change), influence can always effect more positive change. Conflict Management Empathy defuses conflict. Skills and conditions that help us develop empathy: Trust Attentiveness Appropriate Responses Shared Experiences Respect Support Conflict Management Empathy blockers may be encountered along the way: Domination Manipulation Disempowerment Denial Conflict Management Empathy blockers result in: Defensiveness, resistance and resentment Blocked feelings Lowered self-esteem Decreased ability or confidence to solve problems Emotional barriers Collaboration Together with the ability to defuse conflict is the development of collaboration. Collaboration is manifested by shared responsibilities and resources, and in multiple players making converged decisions to maximize their potential as a team. Collaboration This skill is especially important in the area of project management where resources and tasks contribute significantly to the success (or failure) of any project. Activity: Homework Individual Case Study