Officer Safety 5: Components of De-escalation: Rapport and Mediation in Ontario PDF

www.opcva.ca Prepared By: Peter Rampat Presentation Date: Jan. 2023 Version: Edited 2023/01/01 © Queen's Printer for Ontario, 2018 COPYRIGHT & DISCLAIMER 2 • • • 3 • • • • 4 5 6 7 8 • • • • • • • 9 10 Tactical Flexibility Video URL: Source: 11 12 Video URL: Source...

www.opcva.ca Prepared By: Peter Rampat Presentation Date: Jan. 2023 Version: Edited 2023/01/01 © Queen's Printer for Ontario, 2018 COPYRIGHT & DISCLAIMER 2 • • • 3 • • • • 4 5 6 7 8 • • • • • • • 9 10 Tactical Flexibility Video URL: Source: 11 12 Video URL: Source: 13 14 15 • • • • 16 • • • • 17 18 • • • • 19 • • • • • 20 Active Listening Skills • • • • • • • • 21 • • • • • 22 23 24 • • • 25 • “ • • 26 27 Mediation Model T.A.G.S. T ARGET: Where do you want to go? 28 Mediation Model T.A.G.S. A SSESS: Why aren’t you there? 29 Mediation Model T.A.G.S. G ENERATE OPTIONS: How are you going to get there? 30 Mediation Model T.A.G.S. S OLUTION(S): What’s the best option? 31 Group Exercise Case Studies Apply the T.A.G.S. model to the following case studies. 32 CASE STUDY #1 You are dispatched to 13 South St. to speak to the complainant, Mary Jones, who is concerned about a suspicious male who is wandering the nearby streets. When you arrive you are greeted by Jones who tells you that she is extremely upset over the presence of an adult male by the name of Billy who is constantly approaching her 10 year-old son, asking if he can come out and play. Several months ago a group home was established in the neighbourhood to serve mentally disabled individuals. Jones tells how she is actively engaged in protesting the establishment of this group home and fears for her son’s safety and that of other children in the neighbourhood from that “big dumb scary idiot”. When Billy overhears this, he reacts angrily saying he isn’t “dumb”. While observing Billy pacing on the sidewalk in front of her house, Jane Allen, a staff member of the group home approaches you. She tells you that Billy, who is 37 years old, is non-violent and has spent most of his life institutionalized. She says that he enjoys the company of children because he has the mental capacity of a young child. She was unaware of any difficulties with neighbours until police arrived and expresses frustration about the complainant and is concerned that residents of the group home are being victims of stereotyping and discrimination. She asked if you would be willing to help resolve the problem. 33 CASE STUDY #2 A fellow police officer relates the following story to you. “When I first got on the job, I was assigned to a training officer for 3 weeks. After that, I was teamed up with ‘Frank’, a guy on my shift. I was learning a lot from Frank. We became friends and after a few weeks, he asked me if we could be permanent partners. I thought it was great that somebody like me enough as a police officer and had the trust and respect in me to want to be permanent partners. I agreed, and the next couple of months were fine, but then I started to notice a change in Frank. He gradually became very possessive of me. He would get very upset if I was working with someone else and would leave notes on my car saying that he missed me. Frank never actually came on to me or flirted. He knew me well enough to know I wouldn’t like it. Things got worse and everybody on the shift started to laugh at him behind his back because he “lived” for me. He would send me flowers at home on occasion and, if I was feeling down about anything he would bring me gifts or cards. Frank would call me at home and even write me letters telling me how much I meant to him. Everything he did he justified as ‘caring’ for me as a ‘friend’. It got to the point where he would stare at me all the time, follow me everywhere, back me up on calls even if I didn’t need it. I felt so uncomfortable around him it was affecting my work. A big part of me felt betrayed because I had trusted him as a friend and he had crossed over that line. 34 CASE STUDY #3 On the afternoon shift you receive a call to attend 126 Frist Street for an unknown disturbance. You have been at this address several times in the past month and the unknown disturbance was probably the same as previous visits – a dispute involving a father and his son. The father, Mr. Frazier, has been off work for about two years following a construction accident. This tragedy was followed by another, in that his wife died of cancer leaving him a single parent to a 16-year-old son. He has been drinking quite heavily since the death of his wife and communication has deteriorated with his son. Just as on previous occasions, over curfew issues and suspected drug use with his son. The reason he called police was to “put the fear of God in him” and threaten to arrest the youth if he doesn’t smarten up. You know that no offence has been committed. You just want to leave the whole mess behind you but you know that you will be back again within a few days. 35 CASE STUDY #4 You are dispatched to the local Tim Horton’s where the manager has called to report that a homeless male is disturbing customers. When you arrive you can observe a male who appears to be in his forties standing in front of the restaurant. His clothes are dirty and ripped and he looks as if he has not attended to the basics of personal hygiene. The store manager tell you that he goes by the name of Freddy and that he has a mental disability which caused him to act in a childlike manner. He will sometimes come in to buy a coffee and something to eat however on most occasions he appears to have no money. He stands outside the front door begging for cigarettes and money from customers entering and exiting the store. Sometimes his behaviour is erratic and he has been known to curse loudly at passersby. The store owner believes that he is presenting a nuisance and is making customers feel uncomfortable. When he see’s you approach, he enters the store washroom, goes into one of the stalls and refuses to come out. 36 CASE STUDY #5 You are called to attend at the 6 to 12 variety store at 310 Main St. and see the storeowner, Mr. Blazic who is complaining about 5 youths blocking the entrance to the store and bothering customers. When you arrive at approximately 4:30 pm, you find the storeowner and the teenagers in front of the store on the public sidewalk engaged in a heated argument. Blazic approaches you visibly upset and angry that the 5 youths will not leave the front of the store. He believes that the ‘kids are up to no good’ and that they may be preparing to rob the store. Blazic tells you how he has been robbed twice in the past 12 months. He believes the store is losing business because customers are frightened by the rowdy behaviour exhibited by the youth. He demands that you arrest the youth and remove them from his property. 37 • • 38 THANK YOU Ontario Police College 10716 Hacienda Rd. Aylmer, ON N5H 2R3 Ontario Police College 10716 Hacienda Rd. Aylmer, ON N5H 2R3 Ontario Police College 10716 Hacienda Rd. Aylmer, ON N5H 2R3 © Queen's Printer for Ontario, 2017