Momentum Learning Services Contribution Card Category PDF

Contribution Card Category (CCC) Contribution Card Category: Created/Revised on: Relevant Position: Score Card Component (SCC) Relevant Position Operational Definition Service Fulfillment 22/04/2022 Paul Harris, Director Service Fulfillment Units Intern Behavioural Consultant, Behavioural Consult...

Contribution Card Category (CCC) Contribution Card Category: Created/Revised on: Relevant Position: Score Card Component (SCC) Relevant Position Operational Definition Service Fulfillment 22/04/2022 Paul Harris, Director Service Fulfillment Units Intern Behavioural Consultant, Behavioural Consultant Number of units of service delivery, the BC provides to others for a fee. Including half units for attempts to reschedule postponed/cancelled services. • Social Validity Task Checklist Increases the possibility that clients receive the volume of services necessary to achieve their identified goals. • Ensures the affordability of the BC’s continued employment. • Allows the organisation to afford additional resources for the BC’s own professional development and increases in benefits or other reinforcers. The BC will perform the following steps: • If unable to fulfill a scheduled session the BC will make arrangements to reschedule the service within the same month, if possible, to be eligible for meeting the criteria. • BC calls (not SMS or email) to discuss any non-illness related cancellations and offer alternatives to meet scheduled service delivery units. • BC documents attempts to encourage fulfillment of service hours as evidenced by email documenting phone conversation, including administration and client in email. • Finding opportunities to reschedule if the BC themself cancels the service, e.g., taking personal or annual leave. • Discuss with clients their recommendations for BC units based on assessment and identified goals. • Draft up an individualised Schedule of Supports that outlines the frequency, duration and timing of services to be delivered, including BC units and has the client sign it as part of their Service Agreement. • Ensure that they coordinate their schedule to accommodate the services they have agreed to provide. • Deliver the services per the Schedule of Supports. • Identify the shortfalls in service delivery to maintain the agreed minimum set out in the Schedule of Supports. • Discuss with Admin and Director any identified barriers to maintaining service delivery units to develop strategies to address these barriers. • Collaborate with the client to implement the strategies identified to address the barriers. • Uphold company guidelines for service suspension or termination where agreed BC units continue to be not _______________________________________________________________________________________________________________ (02) 85932664 PO Box 124 Alexandria, NSW 1435 [email protected] ABN: 88 162 156 032 www.momentumlearning.com.au 1 Contribution Card Category (CCC) Contribution Card Category: Created/Revised on: Relevant Position: Service Fulfillment 22/04/2022 Paul Harris, Director maintained despite reasonable adjustments. Unit Current BC rate ($170) Frequency: On the first day of each month for the previous month. Data source: MYOB Invoicing of actual hours billed. Measurement Assessor: Tools, Materials & Resources Required Antecedents Supporting Performance? • • • • • • • • • • • • • • Performance Training • Exceptions & Exemptions Accounting for variables that may unduly influence meeting the SCC • • Administrator Computer with internet connectivity Access to Schedule of Supports Access to Service Agreement Access to Google Calendar, their own and the clients Access to client addresses Access to Gmail Access to Zoom Access to Eversign Troubleshooting guide Script for common client rationale for reducing service fulfillment units. Appointments scheduled in Google Calendar Billed hours graphed and viewable via a link attached to fortnightly payslip emails. Performance training is provided as part of the onboarding process to the BC position. PT includes: 1 Providing the BC with a copy of this SCC to review. 2 The BC answering 3 core process quiz questions to demonstrate understanding of the SCC. 3 A role play session to: ▪ Rehearse scenarios where client behaviour affects the BC’s ability to maintain Service Fufilment service units. ▪ Troubleshoot common barriers to maintaining service units. During training, the task checklist and scripts for addressing common identified barriers will be provided as an ongoing job-aid. Documented attempts to reschedule or substitute if the participant cancels the scheduled service will still be considered equivalent to partially meeting the performance criteria. The units will be calculated as half of their scheduled value. If a revised Schedule of Supports is agreed to and developed _______________________________________________________________________________________________________________ (02) 85932664 PO Box 124 Alexandria, NSW 1435 [email protected] ABN: 88 162 156 032 www.momentumlearning.com.au 2 Contribution Card Category (CCC) Contribution Card Category: Created/Revised on: Relevant Position: criteria Service Fulfillment 22/04/2022 Paul Harris, Director for reduced BC service units, then the fulfillment will be based on this revised SoS. • No client should receive less than ½ a unit of BC services per month (may be delivered as 1 unit bimonthly). • You already meet the target criteria and additionally provide coverage sessions for BT’s. Even if provided at a discounted Team Leader rate, the hours provided are seen as equivalent to BC units for meeting this criterion. 1. A BC is scheduled to provide 4 units a month of service as agreed in the Schedule of Supports. They provide fortnightly team meetings for 2 units each. 2. A BC conducts an initial assessment with a potential client that takes 2 hours. The assessment is equivalent to 6 units of service. Examples 3. A BC is informed that the client has requested to cancel their team meeting owing to low hours. The BC identifies that the based on the 1:10 ratio, there has in fact not been enough sessions to warrant supervision. The BC offers to substitute the team meeting for a BC session this month in the same time allocated for the team meeting. The client declines. The BC reminds the client of the importance of the team meetings to participant progress and the potential risk. 4. A BC receives a request for a cancellation of their school observation. They arrange with the client to reschedule within the same month to deliver the service units or provide alternative but beneficial BC services in that month. Exclusions Non-Examples 5. A BC receives a request for a cancellation of their school observation. They arrange to reschedule within the same month. • Units where there is a contested discrepancy between units billed by the client. These will not be counted until the discrepancy is resolved. • Additional hours of service provided without reasonable justification for doing so, i.e., overservicing. • Providing BC units at a reduced fee, where the target criteria has not been met. These units will be calculated pro rata. • The BC includes 3 units of service delivery in their timesheet for a client. The client claims that the BC was 20 minutes late. Upon review with the BC, it is identified that this is in fact the case. The units are adjusted accordingly, and the actual units go towards meeting the criteria. • The BC arranges weekly 1-hour telephone conferences with _______________________________________________________________________________________________________________ (02) 85932664 PO Box 124 Alexandria, NSW 1435 [email protected] ABN: 88 162 156 032 www.momentumlearning.com.au 3 Contribution Card Category (CCC) Contribution Card Category: Created/Revised on: Relevant Position: Target Criteria Consequences for Meeting Target Criteria Service Fulfillment 22/04/2022 Paul Harris, Director a client whose participant is only receiving a single 2-hour session a week, despite needing additional hours or in-vivo parent training. These hours are deducted from the service units to meet SCC criteria. 80 units per month. • Score will contribute to overall performance review standing; determining future promotion and remuneration increases. • Consequences for Performing Below the Target Criteria SCC Contact Lead Developer Collaborators Last Reviewed The process aligns with the requirements of the Fair Work Ombudsman’s guidelines. • Review available data and conduct a diagnostic to determine barriers to performance. • Determine the appropriate goals and adjustments with the BT to improve their ability to meet the target criteria. • Measure performance improvement since previous month. A. If the BC’s performance has improved (even if not yet meeting target criteria), then continue with current interventions and provide pro-rata bonus for each successive approximation until target criteria is met by the BC. B. If the BC’s performance has still not improved or worsened, despite barriers identified in diagnostic tools being addressed, then an additional meeting to review new/continued barriers to performance is held. A written warning in compliance with the Director Paul Harris _______________________________________________________________________________________________________________ (02) 85932664 PO Box 124 Alexandria, NSW 1435 [email protected] ABN: 88 162 156 032 www.momentumlearning.com.au 4