Quiz: Catering to Elderly Needs in Hotels & Restaurants PDF

1\. What facility should both hotels and restaurants prioritise for elderly customers with mobility issues? a\) Non-slip flooring and ramps b\) Valet parking services only c\) Pool and gym facilities d\) Extended bar hours Answer: 2\. What type of seating is most appropriate for elderly custom...

1\. What facility should both hotels and restaurants prioritise for elderly customers with mobility issues? a\) Non-slip flooring and ramps b\) Valet parking services only c\) Pool and gym facilities d\) Extended bar hours Answer: 2\. What type of seating is most appropriate for elderly customers in a restaurant or hotel? a\) High stools without armrests b\) Comfortable chairs with firm support and armrests c\) Bean bags for a casual feel d\) Bar seating with no backrest Answer: 3\. How can a hotel or restaurant cater to elderly customers with dietary restrictions? a\) Offering only vegetarian meals b\) Providing flexible portion sizes and customised meal options c\) Serving fast food with no adjustments d\) Avoiding dietary accommodations entirely Answer: 4\. What is an important aspect of lighting for elderly guests in hotels and restaurants? a\) Bright, non-glare lighting for safety and readability b\) Dim lighting to create a relaxed atmosphere c\) Flashing coloured lights for entertainment d\) Spotlight-style lighting focused on tables Answer: 5\. What entertainment option is most suitable for elderly customers? a) Live rock concerts b\) Quiet activities like bingo, puzzles, or light music c\) Nightclub-style events d\) High-energy sports competitions Answer: 6\. How can a restaurant improve accessibility for elderly customers? a\) Remove all chairs to make more space b\) Space tables widely and ensure easy wheelchair access c\) Allow only standing tables for convenience d\) Limit dining hours to reduce traffic Answer: 7\. Which staff behaviour is most beneficial for elderly customers in both hotels and restaurants? a\) Being quick but dismissive to save time b\) Being patient, attentive, and proactive in addressing needs c\) Ignoring them to respect privacy d\) Offering loud and exaggerated communication Answer: 8\. If a hotel cannot meet all accessibility needs, what is a good alternative? a\) Recommend nearby accommodations or arrange shuttle services b\) Refuse service entirely c\) Charge extra for accessibility needs d\) Suggest customers look elsewhere Answer: 9\. What type of location is most ideal for elderly guests in a hotel or restaurant? a\) A loud urban center full of nightlife b\) A quiet area near essential services like pharmacies or parks c\) A remote mountain retreat with no transport options d\) A noisy industrial zone Answer: 10\. How can a restaurant cater to elderly customers unable to dine in? a\) Ignore their needs and only focus on dine-in guests b\) Offer takeout, home delivery, or curated meal kits c\) Suggest eating at home with no assistance d\) Provide discount vouchers for other restaurants Answer: 11\. What is a thoughtful gesture for restaurants serving elderly customers? a\) Serving food quickly without considering preferences b\) Offering large, unmanageable portions c\) Providing a complimentary small dessert or drink d\) Ignoring special occasions like anniversaries Answer: 12\. How should a hotel or restaurant address the needs of elderly customers with disabilities? a\) Provide assistive devices like wheelchairs or walkers b\) Disallow service animals to keep the space clean c\) Require customers to bring their own accessibility tools d\) Focus solely on able-bodied customers Answer: