Quiz 1 Week 4 Writing and Composition Quiz PDF

Exercise: Identify the Source Type in the Works Cited List Exercise 1: Identify the source type (blog, video, dictionary, book, or online journey) for each citation. Write down your answers next to each citation. 1. Smith, J. (2020). The Impact of Social Media on Society. New York, NY: Social...

Exercise: Identify the Source Type in the Works Cited List Exercise 1: Identify the source type (blog, video, dictionary, book, or online journey) for each citation. Write down your answers next to each citation. 1. Smith, J. (2020). The Impact of Social Media on Society. New York, NY: Social Media Publications. 2. "How to Write an Effective Business Proposal" [Video]. (2021). Business Skills Online. Retrieved from https://www.businessskillsonline.com/how-to-write-an-effective-business-proposal 3. Johnson, M. (Ed.). (2018). The Dictionary of Marketing Terms. Boston, MA: Marketing Press. 4. Brown, R. (2019). "10 Sustainable Practices for Eco-Friendly Living." Green Living Blog. Retrieved from https://www.greenlivingblog.com/10-sustainable-practices 5. White, A. (2017). Leadership in the Digital Age. Harvard Business Review. 6. Doe, P. (2022). Journey through Ancient Civilizations: An Online Adventure. Retrieved from https://www.onlineadventures.com/journey-ancient-civilizations Exercise 2:Assess the reliability of each statement and determine whether they are based on credible sources. Use internet to check accuracy and provide proper APA citation. Statement 1: "In a study published in the Journal of Occupational Health, researchers found that workplace stress significantly increases employee absenteeism, with a 30% higher rate of unplanned leave among stressed employees." Source Review: Statement 2: "In a survey conducted by MarketResearch Inc. in 2020, 85% of small business owners reported a positive impact on their sales after implementing digital marketing strategies." Source Review: Statement 3: "A recent Harvard Business Review article by Dr. Jane Smith argues that employee engagement programs can lead to a 20% increase in employee productivity." Source Review: Exercise 3: Rewrite and expand this paragraph on the role of chatbots in improving customer satisfaction, smoothly incorporating the three provided references using APA style. Chatbots have gained widespread popularity in recent years, playing a significant role in enhancing customer satisfaction in the e-commerce industry. Customers have reported a positive experience when interacting with chatbots in e-commerce, highlighting their effectiveness in customer service. As noted by professionals in the field, chatbots have revolutionized customer engagement and provided quick and efficient support, reshaping the way companies interact with their customers. Furthermore, research has shown that chatbots can reduce response times significantly, ultimately leading to higher levels of customer satisfaction. These findings underscore the invaluable role that chatbots play in shaping modern customer experiences and enhancing overall satisfaction in the digital marketplace  Year of House of Source Nature Writer Publication Page Publication/Edition Idea Cited 78% of customers reported positive Smith and A. Smith and 45- Journal of Customer experiences with Johnson (2022) Journal B. Johnson 2022 58 Experience chatbots in e-commerce. Chatbots have John Doe, CRM Online Business Review revolutionized customer Manager at called "E-commerce engagement and provide Amazon (2020) Statement John Doe 2020 N/A Insights" quick, efficient support. Garcia, Chatbots can reduce Rodriguez, and M. Garcia, P. response times by 50%, Martinez Research Rodriguez, and 215- Journal of E-commerce leading to higher (2019) Paper S. Martinez 2019 230 Research customer satisfaction. Reviewed version : …………………………………………………………………………………………………………………………………………………… ………………………………………………………………………………………………………………………………………………………………… ………………………………………………………………………………………………………………………………………………………………… ………………………………………………………………………………………………………………………………………………………………… ………………………………………………………………………………………………………………………………………………………………… ………………………………………………………………………………………………………………………………………………………………… ………………………………………………………………………………………………………………………………………………………………… ………………………………………………………………………………………………………………………………………………………………… …………………………………………………………………………………………………………………………………………………………………. Exercise 3: Provide the work cited list for these three sources and make sure it complies with the APA style requirements …………………………………………………………………………………………………………………………………………………………… …………………………………………………………………………………………………………………………………………………………… …………………………………………………………………………………………………………………………………………………………… …………………………………………………………………………………………………………………………………………………………. Exercise 4: Reorder the References list according to the requirements of APA Style References: 1. Smith, A., & Johnson, B. (2022). The Impact of Artificial Intelligence on Customer Satisfaction. Journal of Customer Experience, 10(3), 45-58. 2. Davis, M., Garcia, S., & Patel, R. (2019). The Role of Chatbots in E-commerce Customer Service. E-commerce Insights, 15(2), 112-125. 3. Brown, P., Lewis, K., & White, E. (2021). Enhancing Customer Engagement through Chatbot Integration. Journal of E-commerce Research, 28(1), 18-27. 4. Anderson, L., & Clark, J. (2020). Chatbots and the Future of Customer Support. Tech Trends, 14(4), 67-79. Exercise 5: Review and correct the in-text citations in the paragraph, ensuring that they follow APA style guidelines. If there are any missing details, provide them as well. Customer satisfaction is a crucial factor in business success (Smith 2019). According to a recent study by Johnson and Smith, and Lock, and Saylor (2020), customer loyalty is influenced by a company's ability to meet customer expectations (2020, page 15). In addition, Jones stated, (He is a leading research in International Marketing Board) that «Customer retention is vital for long-term profitability" (Marketing Insights, 2021). Brown, in his research (Brown etal, 2018), and found that personalized marketing strategies can improve customer engagement. Furthermore, Anderson's article (2020 page 24) discusses the impact of technology on customer service. - - - - - Exercise 6: Rewrite the sponsorship request in a more audience aware fashion, making it more engaging and relevant to the intended audience. Sponsorship Request (Intended Audience: Cosmetic Company Executives): Dear Sparkles and Co We are writing to request sponsorship for our upcoming job fair. As a student organizing committee, we believe that your financial contribution would be greatly appreciated. Your support will assist us in covering the costs associated with hosting this event. By sponsoring our job fair, you'll be part of an event that we are organizing for various companies and students. This sponsorship offers an opportunity for us to fund our event expenses. We kindly request your support, and in return, we will include your company name on our event banners. Your contribution will contribute to the success of our event, and we look forward to your assistance. See you ! …………………………………………………………………………………………………………………………………………………………… …………………………………………………………………………………………………………………………………………………………… …………………………………………………………………………………………………………………………………………………………… …………………………………………………………………………………………………………………………………………………………… …………………………………………………………………………………………………………………………………………………………… …………………………………………………………………………………………………………………………………………………………… …………………………………………………………………………………………………………………………………………………………… …………………………………………………………………………………………………………………………………………………………… …………………………………………………………………………………………………………………………………………………………… …………………………………………………………………………………………………………………………………………………………… …………………………………………………………………………………………………………………………………………………………… Exercise 7 : Incorporate references that enhance credibility of this excerpt by appealing to logos, pathos, and ethos while maintaining the original topic and content. Make sure APA style is USED. Computer use is allowed but material should not be copy pasted! In 2023, the importance of addressing workplace stress goes beyond mere altruism—it is a strategic necessity. As organizations grapple with the mounting costs associated with stress, there is a growing realization that a healthy, stress-free workforce is key to sustained productivity and financial success. ………………………………………………………………………………………………………………………………………………………………… ………………………………………………………………………………………………………………………………………………………………… ………………………………………………………………………………………………………………………………………………………………… ………………………………………………………………………………………………………………………………………………………………… ………………………………………………………………………………………………………………………………………………………………… ………………………………………………………………………………………………………………………………………………………………… ………………………………………………………………………………………………………………………………………………………………… ………………………………………………………………………………………………………………………………………………………………… ………………………………………………………………………………………………………………………………………………………………… Exercise 8: Review the comparative paragraph below and specify whether it is based on the sound comparative analysis structure covered in class. Make sure you provide a brief answer. Slack and Microsoft Teams are both widely used business communication platforms. Slack is known for its user-friendly interface and robust integrations with third-party apps, making it a popular choice for teams seeking a versatile chat and collaboration tool. On the other hand, Microsoft Teams offers seamless integration with the Microsoft 365 suite, making it a preferred option for organizations already invested in the Microsoft ecosystem. While Slack excels in its simplicity and third-party app integrations, Microsoft Teams provides an all-in-one solution for businesses looking to centralize their communication and productivity tools. ………………………………………………………………………………………………………………………………………………………………… ………………………………………………………………………………………………………………….