Operations Management Quiz PDF

Question 1 1 / 1 pts The greater the degree of...

Question 1 1 / 1 pts The greater the degree of customer involvement, the more challenging the design and management of operations. Correct! true false Greater customer involvement leads greater variation in the goods and services provided. This creates greater variation in production or service requirements and results in more complexity in the design and management of operations. Greater customer involvement leads greater variation in the goods and services provided. This creates greater variation in production or service requirements and results in more complexity in the design and management of operations. Question 2 1 / 1 pts Measurement of productivity in service is more straightforward than in manufacturing since it is not necessary to take into account the cost of materials. true Correct! false Materials cost must be considered in services as well. Furthermore, the greater variation of inputs in services tends to make measurement of productivity more difficult in services than in manufacturing. Materials cost must be considered in services as well. Furthermore, the greater variation of inputs in services tends to make measurement of productivity more difficult in services than in manufacturing. Question 3 1/1pt.s Managers should most often rely on quantitative techniques for important decisions since quantitative approaches result in more accurate decisions. trUE -. Correct! false Just as other techniques do, quantitative techniques have limitations. Qualitative information must also be considered. Just as other techniques do, quantitative techniques have limitations. Qualitative information must also be considered. Question 4 1 / 1 pt.s Many operations management decisions can be described as trade-offs. true false  Question 4 1 / 1 pts Many operations management decisions can be described as trade-offs. Correct! true false Managing trade-offs is an essential element of operations management. Managing trade-offs is an essential element of operations management. Question 5 1 / 1 pts Operations and sales are the two functional areas that exist to support activities in other functions such as accounting, finance, IT, and human resources. true ----- Correct! false Operations and sales are the two line functions in a business organization. All other functions including accounting, finance, IT, and human resources exist to support these two line functions. Operations and sales are the two line functions in a business organization. All other functions including accounting, finance, IT, and human resources exist to support these two line functions. Question 6 1 / 1 pts Business organizations consist of three major functional areas which, ideally ~ support one another. arr, mutually e.xclusiw. e>r-ding to som - meaSidr of importanc0, usuallya 11111 uaI dolIar value.  1/lpts Solving quality problems can lC::ia d to Iower Inv ntory llev Is. true false Reducing th@di sruptionis:for which inventory provides a bii.Jffercan be faci Iitat d by solving quality problems. R duci ng the disruptions for which i nvento.ry provides a buffer can b faci Iitat d by solving quality problems. Questi 0 n 12 1 1/1pts in demand and/or lead time can b comp· nsated for by saf ty stock. Var·iabi~ity -true false Saf@tystock can b used to accommodate th. s,. Saf ty stock can be used to accomrnodate th es.  Question 3 0/1ps Pr d termi ned ti me standards, us historica-11 data from a company's own f1 I. s. l ---- --- - -· YoiuAnswered [ true Correct Answer Pr det, rm 111 d ti [email protected] i nvollve th us -of pub Iish -d data on standard ~em- nta~tim,- s. Pr det, rm In d tirn standards im,o~v.eth us ,of pub Iish d data on standard m ~ ti.Si~I nta m,  Question 14 1 / 1 pts Job einrich me1ntinvo Iv ,s,giving work rs a gr, at, r share of the totd I task, which Is wny th, y feel nrich@d. true...,.-.. - Correct! 'false Job , nrichrn nt involves n,i:ireas:i ng the I v- I of r sponsihiiity. the I v I of r sp,onsihil1ty. Job ,--nrichrn nt inVlolv-es·n,oreas:ing  Question 15 :1/'lpts Th two bas Eeissu ,5 i11 inv r.itory are how mud, to oird- rand wh n to order. ~ Correct! true fa se Qua ritity and tirni ng a r - the, two basic ~ ssues iin inventory manag rnent. Quantity and tirni ng a r the two bask issues iin inventory management.  Question 16, 1 / 1. p,ts A p.-rforma nee rating of I· ss tnG1 n 1.0 means that th~ observed we-irk-r was ludlgedto b working at a fast, r than norrnaI rate·- doi 1ngthe:J job mor quic kl;y than norrnal. true. --·-........ Correct! ' false r-A p rfa,rrmancerating of less than 1..0means th job was being don@at a slow· ,r than norrnaI pace. A p rrforrnanc rating of I ss than 1.0 m@aristhe job was b ing don - at a slow r than norm aI pac  Question 7· 1 / 1.prts For s@rvk and ri,-ta iI stor s. a prim· factor in lo c~rti,0111 analysisis custom r acC@SS. ~ Correct!.... fa se Oustamer ace, ss is a c riHcal consid ration in serv Ices and r~taiiiing. Custom r ace ss Is a critical cons.1 c s aindr ta ii·ng. deriation ~nserv-1  Ques,tion 18 On important us-eof i nv@ntorie-sin man tdactur'i ingis to dec-oupl ,o,pe rations tn rough the us, of wo rk-in-proc s s ~nventori s. -- -~-..;.... - 'Correct! - - true fa se D coup Iingop ratio ri s is an irnpo rta nt us of mnventorl s. Decoupling op rations is an important ids of inventori" s.  Qu.es,tion19 l / 1 pts Mori itoring Inv - ntory turns over ti rne ca 111 b used as a rnea sure of perforrnanee. ·-=--~--~---~--- Correct! tru,e false Greaterr turnover often irnp,li· s bett r p rforrmanc. Greater hunover oftelfl 1rnpUes bett r p rformanc ~ Questi'on.20 Saf ty stock elimi11ates all stockouts. Lrue Saf ty stock o 11lly ns ur -s a given ~ik@I Inoad of stockouts. Saf ty stock onlly nsur-s a given lik@l1noad of s.toc:kouts. Question.21 1/1pts Accordiingt,o I. arni ng cur., th. ory, the ti me r d uction per.unit d creases (improv s.)d s th nurnber of units incr@i~ s@s.. true fa se Cumulativ experienc:- leads to reductioinsin thn mquired. Curnulative experienc - leads.to reductions in time requ Ired.  Ques,tion22 I 1. pts M thods.analy:Sisis.more ljkely to lead to a relati·velyeasy an,ds.uccessfiul imp!em· ntatio n of an improved method if workers have b en co nsli Ired tliroughout the proc.ssU1a111if th analyst assum d soh~mspons;bilEtyfor th - develop merit ,of the 1mproved method. -~ - ---r -_9 Correct! true f als~ I SuccessfulTrnplem,ntation of a proposed method change requires cooperation of work rs, which ls rnor ~asity obtajri d if th~ wod~ ·rs hav b -en consult -dithroughout the process and nave mad suggestionsthat aro Incorpo.rat d in tile proposed c lia ng·es. SLKcessfulimp,~em ntatio n of a propos€!dmethod change r, qui r -s cooperati·on,ofworkers, which Is mor easifryobtain d if the work~rs have b en co 11suited throughout the process and [email protected]@ suggesHonsthat are,1ncorporat -d jn the proposed changes.  1/'1.pts 0n 1 disadvantageof spec mal Ezati-on1s worker dTssatisfactio n. true False Effi,cien cy gains ca 11com@at the , xp nse of more d I ssatis1ied work rs. Effi,cmen cy gai11sca 11come at the ,expenseof more di ssati~1ied workers.  Question.24 1 / '1 pts A. I an1ing p..n::, nfag€!of 9 5 pero.~ntindicate~ great€!r I· arning tha11a perc ntag@of 90 p re -nt. true '".'