Professionalism In The Workplace.pdf

Professionalism In The Workplace Angelo Aga D. Silvestre, CHRA, CLSSGB, RPm., MPsy.  What’s Professionalism  Professionalism “The skill, good judgment, and polite behavior that is expected from a person who is trained to do a job well” - Merrium-Webster, n.d.  Professionalism...

Professionalism In The Workplace Angelo Aga D. Silvestre, CHRA, CLSSGB, RPm., MPsy.  What’s Professionalism  Professionalism “The skill, good judgment, and polite behavior that is expected from a person who is trained to do a job well” - Merrium-Webster, n.d.  Professionalism “‘Professionalism’ is commonly understood as an individual’s adherence to a set of standards, code of conduct or collection of qualities that characterize accepted practice within a particular area of activity” - Universities UK et al. 2004  Character Attitude Excellent Competency Characteristics Conduct of Professional  Character Taking responsibility Maintaining accountability Arriving on time Admitting and correcting mistakes Being fair and truthful Following through on commitments Looked up to for one’s personal integrity Characteristics of Professional  Attitude Exhibiting willingness to take on projects Having good humor; able to laugh at self Demonstrating helpfulness Showing respect Always having the best interest of others at heart Never greedy or arrogant Does not misrepresent, discriminate, or harass others Characteristics of Professional  Excellent Striving to be the best Not perfect, as no one is perfect, but excels Exceeds others’ expectations Commits to life-long learning Characteristics of Professional  Competency Encompasses self-awareness, self-confidence, and social skills Controls one’s self Displays leadership skills, decision-making bilities aDisplays team work skills Able to inform others of needed information Always up to the requirements of one’s profession. Seeks out resources when necessary to stay competent. Characteristics of Professional  Conduct Conducts oneself in a way that reflects well on his/her profession. Maintains confidentiality Never abuses (verbally or otherwise) his/her clients or co-workers Dresses professionally (appropriate to one’s work environment) Upholds the ethics of his/her profession Characteristics Should be above suspicion or reproach of Professional Ways to Practice Professionalism Be productive Take the Use your time productively at work. Focus on your job responsibilities initiative Ask for more projects to be given to and avoid getting pulled into social you or think of assignments that will media, web browsing and phone meet your organization's goals. You activity while on the clock. don’t want to be under-utilized. Maintain effective Develop a work habits professional image Prioritize, plan and manage your Project a professional presence and assignments and projects. Follow up dress appropriately for your and follow through with your organization. supervisor and team members. Manage your Demonstrate time efficiently integrity Be accountable for your work and Establish priorities, set goals and actions while behaving ethically at all create action plans to meet times. deadlines. Provide excellence Be a problem- Produce work and results that reflect solver a sense of pride and professionalism, When you run into problems. Take often exceeding expectations. time to identify possible solutions before you meet with your supervisor.  Develop self- Be resilient awareness– gain awareness of your emotional triggers Develop coping skills to manage and learn to manage your emotions so you challenges with a positive attitude. can manage your reactions positively. Accept and reflect on feedback that has been provided to you. Look for opportunities to grow. Communicate effectively- Build relationships Network with colleagues, work on Practice professional on-line, in teams and collaborate effectively. person and interpersonal communication skills.  What’s Work Ethics? Work ethic is an attitude of determination and dedication toward one’s job. It means placing high value on professional success. It also means believing in the importance of your job. Work Ethic Skills REliability Cooperation Dedication Integrity Discipline Responsibility Productivity Professionalism WAYS TO DEMONSTRATE WORK ETHIC SKILLS  Put away distracting things that interfere with work. Ask a colleague or supervisor what areas you can improve upon and make a solid plan to do so. (show example). WAYS TO Spend time wisely on tasks assigned DEMONSTRA to you. Organize your office space to TE WORK promote time management and ETHIC SKILLS focus. Take your breaks, use your PTO, and maintain a healthy work/life balance.  COMMUNICATION AND PROFESSIONALISM Communication “exchange of “act or an instance of “imparting or exchanging thoughts, messages communicating; the of information by speaking, or information, as by imparting or writing, or using some other speech, signals, exchange of medium” ~ Oxford writing or behavior” information, ideas, or Dictionary ~ The Free feelings” ~ Collins Dictionary Dictionary  COMMUNICATION COMPONENTS Communication involves the following components: Verbal- your voice. Visual- images, graphs, maps, infographics. Non-verbal- body language, eye contact, gestures, facial expressions. Written– books, websites, emails. The Its more than just the exchange of words. It’s involves sending and receiving messages clearly. importance of It involves actively listening and checking for accuracy. Communication How you communicate can positively and negatively affect the relationships you have in your work and life.  Judging the other person. Not paying attention to the person you are talking to. Barriers to Using technical language. communication Giving solutions or unwanted advice. Avoiding the concerns of others. Digital Communication Digital Communication Keep written communications short and to-the-point so you do not waste other people's time. Make written communication easy to read do not use emoticons in formal communication. Remember that written words can be stored and retrieved later even if you delete them. Think carefully about what you are writing. Keep in mind that humor and sarcasm may be difficult to interpret over the Internet. Be careful not to offend anyone. Digital Communication Do not insult others or use foul/inappropriate language. Do not write in all upper case - this makes it look like you are shouting! Do not provide your username or password to anyone else. Do not initiate or provoke "flame wars", which are emotional arguments on the Internet. Do not post anything about anyone else on the Internet without their permission. Writting Emails Writing Emails Open with a proper salutation. Include a clear, brief, and specific subject line. Close with a signature. Avoid abbreviations. Be brief and use a good format. Reread, revise, and review. Writing Emails Reply promptly. Use “Reply All” sparingly. Avoid using all caps. Give feedback or follow-up. Do not forget attachments (when applicable).  Managing Our Emotions at Work Common negative emotions at work: Frustration/irritation. Worry/nervousness. Anger/aggravation. Dislike. Disappointment Unhappiness.  Frustration/Irritation - Frustration usually occurs when you feel stuck or trapped, or unable to move forward in some way: Ways to deal with Frustration/Irritation: Stop and evaluate. Find something positive about the situation. Remember the last time you felt frustrated.  Worry/Nervousness – A sense of anxiety or unease. May come from undone job tasks, job performance issues, feelings of inadequacy, etc. Ways to deal with Worry/Nervousness: Don't surround yourself with worry and anxiety. Use breathing exercises and other coping techniques. Focus on how to improve the situations. Work within your limits.  Anger/Frustration – anger if often the most difficult emotion to deal with at work. However, if not dealt with swiftly, several consequences can result. Ways to deal with Anger/Frustration: Take a moment to stop and think, do not speak or send emails when angry. Take a break and get out and take a walk. Use humor to release some tension. Dislike- We’ve all been faced with things, people, and situations we do not like. However, at work we must learn to deal with these scenarios appropriately. Ways to deal with dislike: Be respectful. Treat the person you dislike with respect and courtesy. If it is a situation you dislike, speak with a supervisor respectfully about the situation. Be assertive. If you have been disrespected, It is okay to respectfully state you will not accept being treated in such a manner. CONFLICT IN THE WORKPLACE  Conflict in the Workplace A variety of situations can occur in the place that can result in conflict between staff. Sadly, if these conflicts are not addressed in a timely manner, they can become quite destructive. Examples of situations that can cause conflict: Absenteeism. Misunderstandings or lack of information. Changes in the workplace. Actions taken by a supervisor. Evaluation of work performance. Personal situations that affect work performance  Addressing Workplace Conflict Here are some practical strategies that can be used to address conflict: 1. Talk with the other person. 2. Focus on behavior and events, not on personalities. 3. Listen carefully. 4. Identify points of agreement and disagreement. 5. Prioritize the areas of conflict. 6. Develop a plan to work on each conflict. 7. Follow through on your plan. 8. Build on your success. References http://www.ehow.com/list_5848567_rules professionalism.html (author, Karie Fay, eHow Contributing Writer) http://www.ehow.com/list_5910856_etiquette-rules professional-social-situations.html (author, Stacey H, eHow Contributing Writer) Dictionary.info. (n.d.). Professionalism. https://dictionary.englishtest.info/browse/professionalism Digital Citizenship. (n.d.). Digital Communication. http://laurabiancoedtech.weebly.com/digital communication.html#:~:text=Digital%20communication%20refers%20to%20the,referred%2 0t %20as%20%22netiquette%22 Indeed. (2020). Work Ethic Skills: Top 8 Values to Develop. https://www.indeed.com/career advice/career-development/work-ethic-skills/ MindTools. Managing Your Emotions at Work. https://www.mindtools.com/pages/article/newCDV_41.htm References UC San Diego. How to handle conflict in the workplace. https://blink.ucsd.edu/HR/supervising/conflict/handle.html Very Well Mind (2021). How to deal with anxiety at work. https://www.verywellmind.com/cope-with-generalized-anxiety-disorder-at-work- 4125397 Virginia Tech. (2022). Professionalism. Retrieved from https://career.vt.edu/develop/professionalism.html